FAQs • Flower Mound, TX • CivicEngage

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Code Enforcement

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1. Why should I give my name and number when calling in a complaint? Is this information kept confidential?: Providing the Town your name and number will give us a means of communicating with you regarding the status of the complaint. Your contact information will be kept confidential.

2. What steps does Code Enforcement take when going out to investigate a complaint, and what is the notification process?: A concern from a resident may come directly to Code Enforcement, or a resident may contact Town Hall, and the concern will be forwarded to Environmental Services. A citizen’s concern is entered into the Town’s database, and a Request for Service is generated and assigned to the Code Officer assigned to the area in question.

The initial inspection is typically conducted within 48 hours, and if a code violation is confirmed, notification is either given in person or by mail. Different violations are given different time periods to comply. For instance, a high grass or unsightly matter violation must be corrected within 7 days, while a junked vehicle violation must be corrected within 10 days. Violations that are a danger to the health and safety of the community are given less time to comply.

3. Do I need a permit to have a garage sale? Where can I place garage sale signs?: No permit is required for a garage sale; however, a garage sale cannot last more than three days, and each household is only allowed two per year. Garage Sale signs also do not require a permit but can only be placed on private property within 24 hours of the sale and must be removed within 24 hours after the conclusion of the sale. For a complete list of the garage sale sign requirements, please see Sec. 86-4 and Sec. 86-102.

4. What do I do if I have a common fence and the neighbors do not want to pay their portion to repair/replace it?: The upkeep of common fences separating two private properties should be the responsibility of both property owners. However, in many cases, one of the property owners cannot or will not share in the financial or physical responsibility for the project. In cases such as this, it would become a civil matter between the respective property owners, and they would have to pursue this matter without Town involvement in the dispute.

The Town does require a privacy fence if there is a swimming pool, hot tub, or spa present, in which case the property owner with the swimming pool, hot tub, or spa is responsible for the repair or replacement of the fence. Where these amenities are not present, the Town does not require a fence, but one may possibly be required by the covenants of any existing homeowner’s association. View the Town’s fence permit requirements.

5. How do I locate my property lines?: Town staff cannot assist with locating property lines. One can engage a licensed and insured land surveyor for assistance. General dimensions for a property are found on the property’s site plan or survey documents. Such dimensions are also frequently noted on subdivision plats available online at the Denton Central Appraisal District or the Tarrant County Appraisal District.

6. What can I do if branches or shrubs from a neighbor’s yard are overhanging my yard?: Property owners in every state have the right to cut off branches that grow into their property. This rule is not written down or created by state statute or local ordinance, but is a common law right that has been created by prior court decisions. However, any property owner that does the trimming is responsible for the cost of the work, as well as responsible for any damages that result.

7. What are the size restrictions for parking a boat, trailer, or recreational vehicle in a driveway?

Vehicles, trailers, and recreational vehicles may be parked on the driveway or other improved surface, provided that they do not obstruct the public Right-of-Way (ROW). The ROW is the sidewalk and the street. (Section 66-174)

Recreational vehicles, travel trailers, watercraft, and trailers are not allowed to be parked or stored in a residential district (public ROW or private property) if they are in excess of 8 ½ feet wide or 14 feet high or 36 feet in length. (Section 66-174)

No type of vehicle or trailer may be parked on the grass. Parking must be on an improved surface, i.e., concrete, asphalt, or pave stone. (Section 66-174, Section 82-80)

8. What is the difference between HOA regulations and Town regulations, and which regulations control?: The difference between HOA regulations (set forth in deed restrictions and covenants) and Town regulations (set forth in the Town’s Code of Ordinances) can be a matter of the particular content of the regulation, a matter of enforcement of the particular regulation, or both. The general rule is that both sets of regulations are applicable to the property. Where HOA regulations differ from Town regulations on a particular subject matter, the more restrictive regulation will control the situation, generally speaking. Enforcement of HOA regulations is performed by the appropriate HOA committee or board, as specified in the deed restrictions and covenants, and is a civil matter between the property owner and HOA. Enforcement of Town regulations is performed by Town staff (for example, the Code Enforcement Department), and can involve criminal penalties through municipal court proceedings.

9. What are the restrictions for placing a “For Sale” sign on a vehicle and parking it?: Placing a “For Sale” sign on your own private vehicle is allowed as long as you are operating the vehicle on a roadway or have it parked at your own private residential property.

Parking vehicles marked “For Sale” in retail shopping centers or other commercial areas is not allowed. The property owner does not have the authority to give you permission to park your vehicle on their property. Vehicles parked in retail shopping centers or other commercial areas will be subject to being towed.

10. Do I need a permit for a home occupation?: Currently, the Town does not require home-based businesses to register, nor do they require a permit. Certain home occupations are allowed in all zoning districts within the Town; however, there are some types of businesses that would not be allowed to operate in property zoned for residential use.

11. What are the codes for High Weeds & Grass?: It is a violation for any person owning, claiming, occupying, or having control of any property within the Town to permit weeds, brush, vegetative growth, or any objectionable or unsightly matter to grow to a height greater than twelve inches (12"). If the property is five acres or more, the owner or person in control is required to mow at least a 100-foot perimeter from the property line. Property that is designated to be maintained in its natural state or is in a conservation easement or floodplain is exempt from the mowing provisions.

12. What are the codes regarding noise control, and what can be done after hours?

It is unlawful for any person to create or allow the creation of any noise which causes the noise level to exceed the noise standard for a period not less than 30 minutes when measured at the property boundary or beyond. The noise cannot exceed the noise standard plus 15 decibels (dB) in any one-minute average or the noise standard plus 20 dB at any time during measurement. The noise standards for the particular land use districts in the Town are as follows:

Residential: 10 p.m. to 7 a.m. 52dB, 7 a.m. to 10 p.m. 62dB
Office, Retail: 10 p.m. to 7 a.m. 62dB
Commercial: 7 a.m. to 10 p.m. 67dB
Industrial: Anytime 70dB

Prohibited Noise, which is defined as any unreasonably loud or disturbing noise which is offensive to an adult person within the Town and renders the enjoyment of life or property uncomfortable or interferes with public peace and comfort, is also not allowed in the Town. The Environmental Health Services Division may be contacted to address noise concerns, or the Police Department may be contacted after hours to address prohibited noise violations. To report noise violations, please call the Environmental Services Division at 972.874.6340 or the Police Department at 972.539.0525 after normal work hours.

13. Whom do I call regarding my neighbors over-watering their yard?: The Town encourages residents to restrict lawn watering, garden watering and irrigation between the hours of 10 a.m. and 6 p.m. during the hot summer months to ensure Flower Mound has adequate water supply and pressure during periods of reduced rainfall. During severe drought conditions, the Town may impose additional restrictions, such as limiting outdoor water use to certain days of the week or strictly prohibiting irrigation between 10 a.m. and 6 p.m. For more information on current water restrictions, click here.

14. What are the codes regarding junk vehicles?: A junk vehicle is any vehicle that is or was originally designed to move under its own power and does not have lawfully attached to it an unexpired license plate OR a valid motor vehicle safety certificate; AND is wrecked, dismantled, or partially dismantled; OR is inoperable and has remained inoperable for more than 72 consecutive hours on public property or 30 consecutive days on private property. (Section 34-241)

A vehicle owner may store a vehicle on his or her property if it is screened from ordinary public view by appropriate means, including a fence, rapidly growing trees, or shrubbery. A vehicle or part of a vehicle covered by a tarp, car blanket, or similar covering does not meet the requisite screening requirements. (Section 34-245)

15. My neighbor has a vehicle that has been stored on his driveway for several months. Is this a violation?: If the vehicle is not screened and it is a “junk vehicle” as defined by Town Code, it is a violation.

16. How do I dispose of extra brush/bulk pickup other than on my regularly scheduled pick-up days?: You have two options. You may call for a “pay pile” quote from Republic Services. They will then come to your home and provide you with an estimate on the cost to remove the brush/bulk. There is a charge of $45 per hour with a one-hour minimum for this service, and payment must be made in advance directly to Republic Services. To request a quote, please call 817.317.2000.

Another option is that you may go to the Camelot Landfill located at 580 Huffines Blvd., Lewisville, TX 75056. Residents may access the landfill Monday through Friday from 7 a.m. to 4:30 p.m. and Saturdays from 7 to 11:30 a.m. Residents may dispose of up to 10 cubic yards of waste free once per month. You must have a current water bill and driver’s license with a Town of Flower Mound address to enter. This service is intended for use only by Flower Mound residential customers and does not apply to commercial haulers living in Flower Mound. See more information at www.flower-mound.com/594/Landfill.

17. My neighbor leaves his/her lights on all night. Is this a violation of the Town’s lighting ordinance?: Residential lighting that creates a disability glare onto adjacent properties or is brighter than 0.4 foot-candle at the property line is a violation of the Town’s Land Development Regulations. To register a complaint concerning potential lighting violations, please contact the Environmental Services Division at 972.874.6340.

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Community Activity Center

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1. Are guests allowed to bring coolers and outside food into the outdoor water park?: Coolers and outside food and beverages are permitted. However, glass containers and alcohol are not permitted within the CAC or outdoor water park. All coolers are checked at the front desk. There is a $5 charge for any cooler brought into the CAC.

2. Are outside floats allowed in the park?: Outside floatation devices are not permitted as they will cover the water surface of the pools and prevent lifeguards from being able to see the bottom of the pools. Only Coast Guard approved life vests are allowed. The only exception is during a Dive-in Movie.

3. What slides or attractions have height restrictions?: The indoor slide has a height restriction of at least 42”, and outdoor slides will have a height limit of at least 48” tall to ride.

4. Is there a discount for guests who are not going to swim?: The CAC is a participatory park and therefore, we do not offer a discount for those who choose not to swim or participate.

5. Are lifejackets available at the park?: Lifejackets are available free of charge on a first-come, first-serve basis. Only U.S. Coastguard approved life jackets are allowed in the CAC.

6. Is smoking allowed in the park?: The CAC is a tobacco and electronic cigarette free facility (including the outdoor pool). The northeast corner of the building is a designated smoking area.

7. Does the CAC accept credit cards?: Yes, the CAC accepts American Express, Discover, Visa, and Mastercard.

8. What type of attire is required to swim at the CAC?: The CAC is a family water park, therefore appropriate swim wear is required. Swim wear is defined as an article of clothing, such as a swimsuit, that has been designed to be used in a pool environment. Swim wear must be lined and may not be transparent at any time. Revealing swim wear and thong or t-back swim wear bottoms will not be permitted. Cut-off jeans, denim clothing, hard metal objects, T-Shirts, and shoes cannot be worn. No undergarments may be visible at any time.

9. Does the CAC offer rain checks?: Yes. It will depend on the situation, but if day pass customers have been in the facility for less than two hours and both pools are closed, then the front desk will issue a free day pass.

10. Does the CAC offer swim lessons?: Yes, the CAC offers swim lessons and a unique Junior Lifeguard Program. Please see our Aquatics page for details about both of these programs.

11. What chemicals are used in the CAC pools?: The pools use Hydrochloric acid to balance PH and Sodium Hypochlorite (liquid bleach) as a Chlorine disinfectant. A state of the art UV system is used to eliminate the chlorine smell in the Natatorium.

12. How old does someone need to be to work out on the Fitness Floor?: Members and guests that are 16 years old and older are allowed to workout on the Fitness Floor. 14 and 15 year olds can workout on the Fitness Floor without supervision after completing a one hour orientation class. The class is free. Dates and times for this class can be found at the front desk.

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Environmental Health

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1. Who do I call about immunizations for school kids?: The Town of Flower Mound Environmental Health Services Division does not handle immunizations. Please contact the Denton County Health Department at (940) 349-2900, or visit their website.

2. Does the Town spray for mosquitoes?

The Town currently sprays for adult mosquitoes only when a positive mosquito sample from an area is tested and shown to be positive for the West Nile virus. If this occurs, the Town would then have a licensed mosquito contractor spray the immediate area, approximately 1/2 square mile, surrounding where the mosquitoes were found to be positive for the West Nile virus.
If the Town receives confirmation from the Denton County Health Department Epidemiologist that a cluster of persons (multiple unrelated within a specific radius) have been positively diagnosed with West Nile virus, the Town would then have a licensed mosquito contractor spray the immediate area, approximately 1/2 square mile, surrounding the cluster field. For ground spraying events, the Town currently follows the CDC recommended spraying guidelines. The CDC recommends ground spraying to occur for 3 consecutive nights within the designated spray area.
In the event of notification of a single human case of West Nile infection, the Town does not conduct spraying activities immediately. The Town increases trapping in the surrounding area. Normal procedures for testing and spraying are followed.

The Town does not spray routinely for nuisance mosquitoes. Spraying occurs only due to the identification of the presence of West Nile virus and is limited to the immediate 1/2 square mile area and is done so to aid in the reduction of mosquito borne infection in humans. Research has shown that spraying for adult mosquitoes is only about 2-3% effective, in that the spray must actually contact mosquitoes in order to kill them because there is no residual effect.

A much more effective means of controlling the mosquito population is to reduce the source and number of breeding areas. By eliminating areas of standing water and treating areas of standing water that cannot be eliminated with an effective, environmentally safe, mosquito larvicide, mosquito larvae can be reduced or eliminated. Only about 1% of mosquitoes are actually infected with the West Nile Virus, and only about 2% of the individuals that are bitten by an infected mosquito actually develop the symptoms of West Nile virus.

3. What can I do about mosquitoes?: The easiest and best thing anyone can do to help control and reduce the mosquito population is to take a moment to survey their own property to make sure that they are not creating areas of standing water, which is what mosquitoes require to lay eggs and reproduce. Check items such as flower pots, bird baths, ornamental pots or basins, and fountains to make sure that there is no standing water for mosquitoes to breed in. One often-forgotten problem area is the rain gutters on the home. Often they become clogged with leaves, especially after heavy rains or storms, and then they hold water which becomes a breeding ground for mosquitoes. If residents have ornamental fountains and other things designed to hold water, they can apply over-the-counter mosquito-control products that prevent mosquito larvae from growing in the water. These products are identical in composition to many of the products that the Town now uses to control mosquitoes and contain an environmentally friendly ingredient know as “BTI,” short for Bacillus thuringiensis israelensis. These can be found at local hardware and home centers under trade names such as “Mosquito Dunks,” “Dunk Its,” etc. For more information on mosquitoes and mosquito control, please see our Mosquitos page .

4. Should I be concerned about West Nile Virus?

There are several steps you can take to avoid mosquito bites and reduce your chances of being exposed to West Nile Virus:

If you must go outside during these periods, wear loose-fitting clothing with long sleeves and pants.
Try to stay inside during peak periods of activity for mosquitoes, usually at dawn and dusk.
Use a repellent that contains at least 10- 30% DEET. Most over-the-counter repellents now prominently list whether they contain DEET or not on their labels. Research has shown that formulations that contain DEET are the most effective at repelling mosquitos.
Work on reducing any potential breeding sources of standing water on your own property.

Remember: The chance that any one person is going to become ill with West Nile Virus from a single mosquito bite remains low. It is estimated that only 1 percent of the mosquitos out there at any given time are actually carrying the virus and that only 1-2 % of the people that are bitten by an infected mosquito develop full-stage symptoms of the disease. Statistically, the risk of severe illness and death is highest for people over 50 years old, although people of all ages can become ill.

If you have any concerns about West Nile Virus or desire more information on this subject, please see the Mosquitos page , or go to the Texas Department of Health or the US Center for Disease Control .

5. What are the requirements for running a home-based daycare?: Although the Town of Flower Mound does not currently permit and/or inspect in-home child care facilities, there are restrictions regarding these types of in-home occupations. First of all, the facility must be permitted through the Texas Department of Protective and Regulatory Services as an in-home child care facility. For information on this, please see their website.
The Town of Flower Mound does limit the number of children that may be kept in an in-home child care facility to six children under the age of 12 years old, plus three additional after-school children, for a total of nine children. This number also includes any children of the homeowner. In addition, the homeowner may not put out any type of sign or advertising at the property identifying it as a child care facility.

6. Where can I get a list of daycares in the Town?: You can access the Texas Department of Protective and Regulatory Services and search any area of the state by address, facility name, county, etc.

7. What can be done about rats in my neighborhood?: Contact the Environmental Health Services Division at 972.874.6340, and an inspector will survey the area in question to see if there are any obvious conditions that may be conducive to rodent breeding and harborage (piles of trash, debris, tall grass, etc.). The Town cannot put out poisonous baits, poisons, traps, etc., due to the liability involved and the hazard that this would pose to children, pets, and other non-target animals. However, if any of the above conditions are observed, the inspector will issue a notice to the property owner to abate these conditions.

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Fire Department

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1. Can you make the lights turn green?: Yes, the Fire Department's apparatus have lights that emit a particular frequency of flashing light that activates a control on the traffic lights to cause them to change to green in the direction of travel. They are called Opticoms. You may see us occasionally driving around checking them by driving through intersections with only one flashing white light.

2. How do I dispose of my half-empty paint cans?: Dispose of half-empty paint cans by opening them and allowing them to dry solid. Then dispose of in regular trash pick-up. Another way is to take them to a local paint store that accepts discarded paint. Do not throw liquid paint in the regular trash pick-up.

3. What do I do with old oil or gasoline?: Old oil or gasoline may be discarded at a local Auto Parts Dealer or a local Oil Change Franchise. However, call first to make sure they are willing to accept your discarded products. Please, do not try to burn it.

4. Will the Fire Department refill my fire extinguisher?: The Fire Department does not refill fire extinguishers. We even have to send ours out to a vendor to have them refilled. An approved and licensed vendor can be found in the yellow pages.

5. How do I get a permit to burn?: A burn permit may be obtained by calling the Fire Department at 972.874.6270 and requesting one. However, certain requirements must be met before a permit can be issued. You can also download and complete an Open Burning Permit.

6. Are camp fires legal and do I need a permit for one?: Campfires are illegal. Open burning is illegal, except under permit and within the regulations as prescribed. Special considerations for various outdoor events may be granted through the Fire Marshal's Office. Please download, complete, and submit an Open Burning Permit.

7. Why does a fire engine come when you call for an ambulance?: A fire engine comes along with an ambulance for safety and manpower. We plan for the worst and hope for the best when responding to a call.

8. What does MICU mean?: MICU stands for Mobile Intensive Care Unit; similar in some respects to an emergency room on wheels.

9. When an emergency vehicle is approaching that is displaying emergency lights and sirens, what should I do?: Please pull to the right and stop. This will allow fire apparatus or other emergency vehicles adequate and clear lanes to safely and quickly continue its response.

10. Why did I get billed for an ambulance transport?: Ambulance billing is consistent with promulgated ordinances within the Town. Taxes provide for a portion of the operating expenses for our Emergency Medical Service (EMS). An itemized bill is sent for all transports to any of the area hospitals. The amount of that bill is dependent on the level of care and service provided to the individual. This is an attempt to recoup specific costs associated with the particular service provided. The revenues gained through this process offset the additional costs of providing advanced cardiac life support (ACLS).

11. What is the difference between an EMT and a paramedic?

The difference between an emergency medical technician (EMT) and a paramedic is a matter of training. A paramedic goes through more training and can provide a higher level of emergency care than an EMT. A paramedic is an EMT. There are different levels of EMT training:

EMT - Basic

EMT - Intermediate

EMT - Paramedic

Licensed Paramedic

Each level requires more training than the prior.

12. Why does the emergency equipment run with lights and siren and then just turn them off?: On occasion, the fire engine and ambulance will be driving with lights and sirens and then suddenly turn them off, perhaps only to turn into a shopping center parking lot. Be assured that when this happens it means we have received information through our 9-1-1 dispatchers that the caller or incident is no longer a dire emergency. It is what we call “being disregarded.” Any or all of the apparatus may continue to drive to the call or perhaps some will return to the fire station, but we do not do it just to get to the store faster.

13. Does the Town furnish your meals?: The Town of Flower Mound does not furnish the firefighters' meals while on duty. We contribute to a shift / station fund and purchase our own groceries to cook meals while at work. Sometimes you may see us out picking up meals at one of the local restaurants.

14. Do the personnel on the ambulance fight fires also?: The personnel on the ambulance are also firefighters. We all fight fires and we all help on medical calls.

15. Why are the fire hydrants different colors?: Fire hydrants are different colors to indicate the size of the water main they are connected to. The color gives us an idea how much water we can expect to get out of a particular hydrant. Red indicates the smallest main size, then blue, and finally green. Other cities may use other colors. Flower Mound paints all the hydrants silver and then paints the top the corresponding color for the main size.

16. How many hours does a firefighter and administrative personnel work?: The Flower Mound Fire Department operates 24 hours a day, 365 days a year. Administration personnel work a regular Monday to Friday, 8 a.m. to 5 p.m. schedule.

Firefighters at the station work from 7 a.m. until 7 a.m. the next day. We work 24 hours on duty and then have 48 hours off duty. From 7 a.m. until 7 p.m. we are actively working toward some productive measures. This could include training, vehicle maintenance, cleaning the station, hydrant maintenance, preplan, public education tours, or several other things. After 7 p.m. firefighters may relax and watch TV, read, study, or sleep. However, at any point in time we may have to go on an emergency call.

17. Why was my ambulance ride to the hospital so bumpy and uncomfortable?: The patient cot has a thin, firm mattress that lays directly on an aluminum frame that provides very little comfort. Unfortunately, the cot must be firm in order for us to perform CPR on critically ill patients. In addition, we try to respond to medical emergencies as quickly as possible in order to provide timely, life-saving treatment. Consequently, this requires vehicles with good road-handling characteristics. If these large, heavy vehicles had a softer, more "spongy" suspension that would provide a smoother ride, they would not be safe to drive to the scene as quickly as possible.

18. What type of fire extinguisher is best for my home?: A multi-purpose fire extinguisher is best for the home. Look for the rating to be at least 2A:10B:C on the label. This extinguisher can be used on any type of fire commonly found in the home. It will often be labeled A-B-C and may be located at many Flower Mound retail establishments.

19. Can I get my blood pressure checked at the fire station?: Yes. We offer this service free at all fire stations in Town. Please recognize that, from time to time, our personnel might be absent from the station due to emergency calls or training activities.

20. How often should I change the battery in my smoke detector?: Once a year or sooner if the low battery alarm comes on. Pick a date to change the battery that will help you remember, like the date you change your clocks ahead in the spring.

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FloMo Summer Camp

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1. What forms of payment do you accept?

Cash, Checks (made payable to the Town of Flower Mound), American Express, Discover, Visa, and MasterCard.

2. Is my $30 down payment applied to my session fee or is this an additional fee?: All down payments are applied towards the session you are registering for. (i.e. Explorer Camp is $160/session for CAC Members. After $30 down payment is paid, $130 will be due the Monday prior to the session start date). If you are registering for all 10 sessions, your down payment will be $300 ($30 x 10 sessions) due at time of registration.

3. If my child is not a Member of the CAC at time of registration, may I receive a prorated refund at a later date if they do become a member?: No. No refunds will be granted to individuals who become a Member of the CAC after they have registered. To receive the CAC Member rate, the camper must be a Member at the time of registration.

4. What is your refund policy?: Refunds, credits, or transfers to another class or camp will be granted, other than as set forth herein, when requested at least five (5) business days prior to the start date of the class or camp, less the $30 down payment. Refunds requested less than (5) business days prior to the start of camp, or after the camp has started, will not be granted. Failure to attend a registered camp will be considered a forfeiture of materials supplied and all fees paid. The Parks and Recreation Division reserves the right to cancel, combine or divide classes, to change times, dates, class locations, or instructor assignments, and to make other revisions in these offerings. In the event the Parks and Recreation Division cancels a camp, a full refund or credit will be issued, including the down payment.

5. May my child sign up for just one week or do I have to sign up for all weeks of camp?: You are more than welcome to sign up for as many weeks as needed.

6. If my child is only attending one day out of the entire week, do I still need to pay for the entire week?: Yes, we require a full payment of each week in order to register your child into camp.

7. If I register my child for all weeks of camp, is there a discount?: No discounts are offered for any reason.

8. If my child is placed on the waitlist, when will I know if he or she is accepted?: The Tuesday prior to the camp week you are waitlisted for, staff will contact participants to notify them if they are being added to camp. If you do not receive a phone call or email, you were not added.

9. Why do you require each child to have a copy of current shot records?: It is in accordance with the Standards of Care that we must meet according to state requirements.
Standards of Care

10. Why do you now require a current copy of insurance cards?

It is in accordance with the Standards of Care that we must meet according to state requirements.

11. What certifications or qualifications do you require for your staff?: We require our staff to be at least 16 years of age, have past experience in summer camp, day care, church camp, public recreation, and/or outdoor activities and be certified in CPR, AED, and First Aid. A complete list of qualifications is available in our Standards of Care (see page 7).

12. Where is the location of the CAC Camps?: All camps are housed in the Community Activity Center. Explorer Camp is located in the CAC Elm and Post Oak Rooms, and Adventure Camp begins and ends each day in the Chill Zone.

13. What is a typical day for Explorer Camp?

Campers will follow a schedule of activities and games throughout the day, in addition to lunch and snack time. Activities include:

Art and Crafts
Classroom Games
Games at Fort Wildflower Park or in the Gymnasium
Guest Speaker Appearances
Field Trips (once a week)
Swimming (twice a week)
Watching Movies

14. What is a typical day for Adventure Camp?: Campers will begin and end each day in the Chill Zone at the CAC. Campers will venture out in the Metroplex for a daily field trip (see weekly schedule). A snack for campers will be provided each afternoon.

15. What are your hours of operation for camp and do you offer before and after hours care?

Explorer Camp: Organized activities occur Monday through Friday, 9 a.m. to 4 p.m. We offer an early drop-off time starting at 7 a.m. and late pick-up time ending no later than 6 p.m. for no additional fee.

Adventure Camp: Field trips occur Monday thru Friday, 10 a.m. to 4 p.m.. We offer an early drop-off time starting at 7 a.m. and late pick-up time ending no later than 6 p.m. for no additional fee.

16. What if I’m unable to pick up my child(ren) by 6 p.m.?

Parents are responsible for picking up their camper on time. After 6 p.m. our late fee policy is as follows:

$10: 1 to 14 minutes late
$20: 15 to 29 minutes late
$50: 30 to 59 minutes late

Your camper will not be permitted to attend any future camp sessions until all fees are paid.

17. Do you provide breakfast, lunch and/or snacks?: We provide an afternoon snack each day for all campers. We ask that your child bring a sack lunch each day or take advantage of our Meal Program, which offers Lunch. Lunch is not available for those in Adventure Camp. Breakfast is not provided for either camp.

18. What does my child need to bring to camp?: They are more than welcome to bring a water bottle, snacks, and sunscreen/hat. On scheduled swim days, please pack a swimsuit, towel, full change of clothes, a bag to hold the wet items, and sunscreen. For Explorer Camp, please have your child wear his/her provided camp T-shirt on Field Trip days.

19. How many field trips are scheduled for the Summer Camp?

For Explorer Camp, field trips are scheduled once per week, typically on Wednesdays. The Adventure Camp goes on a field trip every day.

20. What form or transportation does your camp use for field trips?: Depending on the location and the number of kids, we will use two school buses or Town of Flower Mound Parks and Recreation vehicles (15 passenger vans).

21. May I accompany my child on the field trips?

Explorer Camp: Absolutely, parents/guardians are welcome on any trip. Please be aware that you will need to provide your own transportation and pay for any associated costs. In addition, we ask that if your child leaves the CAC with us, they return with us to the CAC. If you must remove your child during the field trip, please notify the Camp Director at the beginning of the day.

Adventure Camp: Unfortunately, we cannot accommodate parents/guardians on field trips with Adventure Camp.

22. Are parents allowed to sit in on Camp?: No, parents are not allowed to sit in on camp with the exception of field trips for Explorer Camp.

23. What is the age range for Summer Camp?

Explorer Camp: designated for children entering 1^st to 5^th grade.

Adventure Camp: designed for children entering 6^th to 8^th grade.

24. Why do I need to walk my camper into the Community Activity Center?: For safety reasons, we ask that a parent or guardian walk his or her camper into the appropriate room. We require an approved adult’s signature when the child is dropped off and picked up. If your child is being picked up by a person other than a parent or guardian, they will have to provide us with a valid driver’s license to prove they are authorized to pick up your child from camp (as noted on the Pick-up Authorization Form).

25. What is the ratio of campers to counselors?: The CAC adheres to a 1 to 12 ratio at camp for all camps.

26. How are medications handled?: Please make sure you supply your Camp Director with both the Medication Form and any medications, whether it is over the counter or prescription. Once you have turned the form into the staff, we will see to it that your camper is taken care of and receives their medication for that day. The medications will be stored in a secure location to avoid any children coming into contact with any of the medications.

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Hound Mound Dog Park

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1. Who operates The Hound Mound at Heritage Park?: The Parks & Recreation Division.

2. What are The Hound Mound’s rules?: Please visit the rules page.

3. What is the size limits for the different areas?: The small dog park is available to dogs weighing 30 pounds or less. The large dog park areas are open to dogs of all sizes.

4. Can people or dogs get hurt at The Hound Mound?: Yes. Unfortunately, dogs can cause injury to people and other dogs. They are dogs and do not always act in ways we understand. That is why everyone should act responsibly with their dog and respect the rights of other people and dogs. Familiarizing yourself with the dog park rules are a good first step to a safe Hound Mound experience.

5. How do I avoid a dog fight?

Prevent a dog fight before it happens by learning the "4P Warning Signs":

Posture: A dog’s body language can communicate fear, hostility or submission. Learn to read and respond to your own dog’s body language, and others.

Packing: More than two or three dogs packed together can lead to trouble. Break it up before it starts by leading your dog to a neutral area at least 30 feet away.

Possession: Whether it’s you, a ball, or a treat, most dogs will protect what is theirs. Remain aware.

Provoking: If your dog is continuously annoying another dog or dogs, or provoking attention, it’s time to leave the park.

6. What should I do if a dog fight erupts?: An injured dog may bite anyone nearby. A dog fight can be violent and is upsetting to everyone present. Keep calm. Even the calmest, most pleasant, well-adjusted person may become upset, angry or belligerent, if they or their dog is injured in a fight. Emotional behavior is automatic; try to remain calm and as objective be as possible. Never reach your hands into the middle of a dog fight. You may get bit, and often by your own dog.

Distract the dogs and divert their attention. A blast of water from a water bottle, a loud whistle, or a pocket air horn may work. If your dog is not in the fight, make sure he/she does not join in. If a fight occurs, control your dog and remove him/her to a neutral area. Maintain a cool head. Getting upset and yelling will only add to the frenzy.

When warranted, exchange contact information with the other dog owners. If you can’t because you must attend to your dog, designate someone else to get information. Remember, owners are solely liable for injuries or damage caused by their dogs. This includes injury to another dog or person, no matter how it began, who said what, or whatever.

7. Can I bring food and/or water into the park?: Water is provided in the park. Outside food and drink is prohibited.

8. Does my dog need city tags to enter?: Yes. Dogs must display current identification tags and must be healthy, parasite free, and properly vaccinated, as required by Chapter 6 of the Town’s Code of Ordinances. If requested by an animal control officer, owners must provide current vaccination and registration information.

9. Does my dog need a current rabies shot to play in The Hound Mound?: Yes.

10. Is there an age limit for dogs?: Yes. Dogs must be at least 4 months old and have their rabies shots to come to the Hound Mound. This is because a puppy’s immunity must build up to fight bacteria and other stuff.

11. What should I do about an aggressive dog?: First, remove your dog from the situation. Second, (if it is safe) politely tell the dog’s owner that you feel their dog is aggressive and ask them to take some action to control their dog or leave the park. If you do not feel safe or a polite request has no effect, call Flower Mound Animal Control at 972.874.6390. It is up to users of The Hound Mound to police each other, in a friendly manner, to keep dog park safe for all.

12. What if a dog bites someone?: Dog bites are rare at dog parks, especially if all users follow the rules and respect other people and dogs. But if someone is bitten, get the person who was bit medical attention immediately, including calling 9-1-1 if necessary; get the identity of the dog who did the biting and its owner; contact Flower Mound Animal Control at 972.874.6390 or Flower Mound Police Department at 972.539.0525 to report the bite, who got bit, and the identity of the dog who bit and the owner.

13. What if I see someone breaking the rules of The Hound Mound?: The Hound Mound was established on the concept that dog owners would police themselves and each other. If you see someone who forgets the rules (i.e., forgets to pick up poop) politely introduce yourself, remind them of the rule, and thank them when they comply with the rule. If there is a rule violation that you think might lead to a dangerous situation or injury, please contact the Flower Mound Police Department’s non-emergency line at 972.539.0525.

14. Should I bring my dog to the park when it’s really hot?: Because of the danger of heat stroke, staff warns against extended use of the park during the heat of the day and any day use by long hair breeds.

15. What should I do if I suspect my dog has heat stroke?: Signs of heat stroke are intense, rapid panting, wide eyes, salivating, staggering and weakness. Advanced heat stroke victims will collapse and become unconscious. The gums will appear pale and dry. Any temperature above 106 degrees is dangerous. The longer the temperature remains at or above 106 degrees the more serious the situation.

If you suspect your dog has heat stroke, place him/her in a tub of cool running water or spray with a hose, being sure the cool water contacts the skin and doesn’t simply run off the coat. Thoroughly wet the belly and inside the legs. Run the cool water over the tongue and mouth. Take a rectal temperature if possible to know when to stop cooling. A safe temperature is about 103 degrees. Seek veterinary attention as soon as possible.

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Library - Interlibrary Loan

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1. What is the procedure for obtaining materials through Interlibrary Loan?

Interlibrary loan request forms are available online and at the Information Desk. The reference librarian will be happy to assist you. Please fill out the form completely and indicate the date no longer needed.

You will be contacted by telephone or email (as indicated by your choice in your library patron account) when the item arrives. The item will be held for you for five days. If the item is not picked up in the time allotted, it will be returned to the lending library and a cancellation notice will be put into your patron record. Three cancellation notices will result in ILL privileges being revoked. If you request material that cannot be obtained through ILL, the pertinent information will be noted in your patron record.

Interlibrary loan requests will be limited to three per borrower at a time. Requests for copies of periodical articles that do not need to be checked out are not limited.

2. How long does it take for materials to arrive?: Most materials are received within two to three weeks. Because the process is dependent upon responses from other institutions and delivery systems, delivery time may vary widely. Some materials, e.g. items which are difficult to locate, may take considerably longer than average. A few items may never become available for borrowing. Try to allow adequate lead time when making a request. If you have a specific deadline by which you need the material, indicate upon the form where it shows a "need-by-date." We will try to obtain the item by that date or will cancel the request if it cannot be obtained within that time.

3. How long can materials be kept for use?: Materials are checked out for the length of time the lender allows. Interlibrary loans cannot be renewed. In cooperation with the lending library, we are obligated to return all materials on time. Interlibrary loan service is dependent upon the cooperation of many libraries and their staff. Please help by returning your materials on time. Consistently overdue items will result in the suspension of interlibrary loan privileges for you and the library.

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Main

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1. How do I contact a city/county department?: Visit the Staff Directory to find all department and staff contact information.

2. Where can I find the answers to my frequently asked questions?: Use the FAQs module to easily find answers to the questions you ask the most.

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Municipal Court

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1. Where is the court located?: The court is located in the Police and Court Facility, near the intersection of Cross Timbers and Kirkpatrick Lane at:
4150 Kirkpatrick Ln.
Flower Mound, TX

2. What are the hours of operation?: The Municipal Court is open Monday through Friday, from 8 a.m. to 4:30 p.m.

3. What can I do about this ticket?: You may either pay the fine amount, or request a court appearance, probation, or defensive driving.

If this citation is for failing to display proof of insurance and you can show proof of coverage on the date of citation issuance, the citation will be dismissed.

If your citation is for an expired inspection sticker, and it is renewed within 20 working days and was not expired more than sixty days, the Judge may charge a $20 administration fee and dismiss the violation.

If your citation is for an expired registration sticker, and it is renewed and the penalty fee is paid with the tax assessor collector’s office within 20 working days, the judge may charge a $20 administration fee and dismiss the violation.

Proof must be delivered to the court office within the first 15 days after receiving your citation. If you fail to provide proof as required, a Failure to Appear (FTA) charge will be levied and can result in an additional $292 fine. Driving Safety Course

4. What holidays does the Municipal Court observe?

The Municipal Court observes the following holidays:

New Year's Day

Martin Luther King Jr. Day

Good Friday (Friday before Easter)

Memorial Day (last Monday in May )

Independence Day

Labor Day

Thanksgiving Day

Day after Thanksgiving

Christmas Eve Day

Christmas Day

A holiday that occurs on a Saturday will be taken on the Friday before the holiday. A holiday that occurs on a Sunday will be taken on the Monday after the holiday.

5. Can anyone take care of my ticket for me?: State law will only allow a licensed attorney to act on the behalf of someone else.

6. How much is my ticket?: You may contact the Municipal Court offices by calling 972.874.3370 during normal business hours, excluding holidays, Monday through Friday between the hours of 7:30 a.m. and 5:30 p.m. Give your citation number or name and court personnel will be able to tell you the amount of your fine. Please allow three working days for the citation to be entered into our computer system before making an inquiry.

7. Do you accept checks?: Yes. Checks must be made out to the Town of Flower Mound Municipal Court. Two party checks are not acceptable. Return checks will result in a $25 fee being assessed and the case will be considered open. A warrant may be issued for your arrest until the fees have been paid in full.

8. What Is deferred disposition?: Deferred disposition is up to six-months unsupervised probation. During the deferral period, you cannot receive another violation of the same nature. To qualify for deferred disposition, you cannot currently be on a deferred disposition program at this court or any other court. You cannot have completed a deferred disposition program in the last 12 months.

If you qualify, fill out an application for deferred disposition. You will be required to pay the applicable special expense fee and state costs at the time of the application.

If you would like to know what the total special expense fee and state costs will be prior to your coming into the office and completing an application, you may call 972.874.3370.

9. What is suitable courtroom attire and behavior?: Shorts, swimsuits, tank tops, muscle shirts, exposed midriffs, hats, and caps are not allowed. Shoes are required. All packages, purses, briefcases, etc. are subject to search by the bailiff at anytime. Individuals causing distraction or disruptions are subject to removal from the courtroom. No food or drinks are allowed in the courtroom.

10. May I request a continuance?: Your request for a continuance must be presented in writing prior to your scheduled court appearance. Your request must be requested in person, by mail, or by fax. Continuances will not be granted by telephone. All continuances require the judge's approval before being rescheduled.

11. How can I clear a warrant?

If your citation is in warrant status, you may have the warrant cleared by one of the following:

Paying the fine amount in the form of cash, money order, cashier check, MasterCard, or Visa

Posting an attorney bond

Posting a cash bond

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Oil and Gas Drilling

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1. Are there gas wells in Flower Mound?: Yes, a portion of Flower Mound lies within a gas deposit known as the Barnett Shale. The Barnett Shale is a large natural gas reserve that stretches underground across an approximately 17-county area. It contains an estimated 26 trillion cubic feet of natural gas and is located approximately 1.5 miles below the surface. In recent years, advances in drilling technology have made it possible for energy companies to extract large amounts of natural gas from the Barnett Shale.

2. How many gas wells are currently operating in Flower Mound?: View the online Gas Well Status Report for updated information regarding gas well/drill sites in Flower Mound. Gas Well Status Report page

3. Can the Town of Flower Mound legally prohibit gas well drilling?: Although the issue of the taking of property is one that is the subject of much constitutional debate, a taking of property generally occurs when a government has taken private property for a public use without adequate compensation being paid to the owner. Takings are unconstitutional under both the federal and state constitutions. There are two types of takings: (i) physical occupation (where the government actually occupies someone’s land without any compensation to the owner); or (ii) regulatory taking (where a government regulation denies an owner of the use of his or her land). State and federal courts consistently have held that any local government regulation that prohibited all mining or oil and gas drilling operations inside the local government’s limits was an unconstitutional taking of property since it did not permit the mineral estate owner to either quarry his land or access his minerals. Thus, the right of an owner to access his/her mineral estate cannot be prohibited; however, a local government may regulate setbacks or other siting requirements.

4. Does the Town profit when drilling takes place on private property?: No. Only the mineral owner and the mineral lessee profit from the operations. The Town does receive ad valorem taxes, which are assessed and collected by the Tarrant County or Denton County Appraisal District.

5. What role does the Town Council have in gas well permitting and regulation?: The Town’s government is subject to all laws imposed by the Town Charter, the United States and Texas Constitutions, the State of Texas, the United States government, and the courts, and how any of those may impact the legal parameters of gas drilling activities. The Town Council may adopt, repeal or amend existing ordinances related to any aspect of oil and gas drilling and production in Flower Mound. The Council also appoints members of the Zoning Board of Adjustment, who by ordinance serve as the members of the Oil and Gas Board of Appeals, and members of the Oil and Gas Advisory Board, which will make recommendations to the Town Council about proposed amendments to the Town’s existing oil and gas regulations. The Town Council has no responsibilities in terms of approving or denying applications or appeals for drilling permits in the Town. Town staff is responsible for reviewing all applications for gas well permits, providing comments and feedback to permit applicants regarding technical issues and compliance with Town ordinances relative to oil and gas drilling and production, and administratively approving or denying permits based upon the Town’s Code of Ordinances.

6. What are the powers and responsibilities of the Oil and Gas Board of Appeals?: The Board of Appeals considers Oil and Gas permit appeals and either approves or denies variance requests. Oil and Gas Board of Appeals decisions are final and not appealable to the Town Council. If an applicant wishes to challenge a decision of the Oil and Gas Board of Appeals relative to an administrative determination of the Town’s Oil and Gas Inspector or the denial of a setback variance, then the only recourse is to file suit in court.

7. How can I get more information about the Town Council, Oil and Gas Board of Appeals?: For more information about this governing body, visit the Boards and Commissions page. Oil and Gas Boards of Appeals webpage

8. Does the Town of Flower Mound have an ordinance regulating gas wells?: Yes. The Town adopted oil and gas well regulations in 2003 and has since adopted amendments in 2005, 2007, and the new ordinance adopted in 2011. The regulations govern a variety of safety, nuisance, and aesthetic issues commonly associated with gas wells including emergency management plans, noise abatement, and setbacks. The complete regulations can be found in the Oil and Gas Drilling Ordinance. It is considered one of the most stringent in north Texas, and was used by several other cities as a template in the creation of other municipal Oil and Gas Well Drilling ordinances.

9. Does the Town of Flower Mound have an ordinance regulating oil and gas well pipelines?: Yes. The Town adopted oil and gas well pipeline regulations in 2007 and has since adopted amendments in 2010.
Oil and Natural Gas Operations

10. What is the permitting process for an oil or gas well?: Application and permitting requirements are outlined in the Town’s Oil and Natural Gas Ordinance. The process requires an applicant to submit required fees and plans to the Town for review. All setback requirements, site plan requirements, and emergency response plans are reviewed by multiple Town departments. Applications may be administratively approved if all requirements are met. If an application cannot meet the ordinance requirements, variances to the requirements must by requested before the Oil and Gas Board of Appeals if an applicant wants to proceed.

11. What is the inspection and monitoring process for gas well operations?: Town staff inspects the pad sites both regularly and on reported issues. For drilling, fracturing, and other operations that would qualify for an active site, the operations/pad sites are inspected approximately three times per week or more to monitor the operations. For sites that are in production only, the operations/pad sites are typically inspected once per week. Town staff also conducts a thorough inspection once per month for each pad site. The monthly inspection covers items such as having the required signage and correct emergency contact information, checking for any spills, maintenance of the perimeter of the site, noise monitoring, general air quality check for the ongoing production and possible compression-related operation, and compliance with landscaping, fencing/screening requirements. Ongoing ambient air monitoring is also conducted by a third party and the results are posted on the Town's Air Quality page. Non-compliance with the Town's regulations results in a penalty, which can include citations or additional enforcement actions depending on the nature of the violation or non-compliance.

12. How are new gas well applications processed for existing pad sites?: Once a gas well(s) and the associated pad site are permitted, an applicant/operator may submit an application and the required site plans for additional gas wells in the future. Each additional well requires the applicant to submit the required fee, permit application documents, and the application follows the standard review process. If new wells, surface equipment, and/or a pad site expansion do not meet the ordinance requirements and setback distance requirements, the application is denied and the applicant may then amend their plan and/or proceed to the Oil and Gas Board of Appeals for a variance.

13. Can a permit be administratively issued for a new gas well?: Yes. The Town’s ordinances provide that if an applicant meets the requirements of the oil and gas ordinances, than the oil and gas inspector shall issue a permit for the drilling of the well or the installation of the facilities for which the permit application was made. If there is an appeal from the applicant, usually because a setback variance is needed, then the Oil and Gas Board of Appeals either grants or denies the requested variances. In addition, section 2.02.3 of the Town Charter authorizes the Town Manager to enforce state law and Town ordinances.

14. How do the Master Plan, SMARTGrowth, and zoning relate to gas drilling?: A gas well is not a Master Plan, zoning, or SMARTGrowth issue since those all relate to surface development. SMARTGrowth simply is not applicable and has no bearing on gas wells. Note that it is a land development regulation, in the zoning code, and relates to adequate public infrastructure—streets, roadways, sewer, water, traffic issues, etc.—all of which address surface development and whether the Town can support the development with sufficient infrastructure.

15. How does the Town’s tree ordinance relate to gas well drilling?: The Town’s tree ordinance allows the owner of any property zoned agricultural to remove up to 19 protected trees annually. There is an administrative tree removal permit required, which generally takes one week for review. A tree removal request on agriculturally zoned property does not go to a board and does not require a Town Council vote. The agricultural tree removal permit differs from the other types of tree removal permits discussed in the tree ordinance in several ways. First, this permit does not have to be associated with any type of development. Second, the only criteria necessary for approval are that the property be zoned agricultural and that the trees be protected and not specimen. The tree ordinance does not require the property owner to give any other reasons for requesting the agricultural tree removal permit. Staff verifies that all trees requested for removal are protected trees, not specimen, as referenced in the ordinance. The criteria for tree removal in a platted, subdivision lot, is different.

16. What is the difference between specimen trees, protected trees, and non-protected trees?: Specimen trees are the only ones that require a tree removal permit. Removal of specimen trees would require going before the Tree Board (ECC) and then to Town Council for approval. The specimen tree removal permit process is the same for any property in Town that is under the tree ordinance. Protected trees are allowed to be removed from the buildable area on the site once they have an approved building permit. These do not require going through the tree removal permit process. Non-protected trees include tree species that are not on the Town’s protected tree list (cottonwood, hackberry, eastern red cedar, etc.), or trees that are smaller than six inches in diameter. Once a property is developed and a certificate of occupancy has been obtained, the tree ordinance does not apply and one could potentially remove any tree that lies outside of the floodplain.

17. What are the setback requirements for tank batteries, well facilities, and equipment?: An explanation of the setback requirements can be found by reviewing the attached legal memo written by the Town Attorney to the Town Council.

18. Does the Town staff measure drilling and gas production noise while on location?: Staff will regularly monitor the noise levels being produced from equipment at the gas well sites. During active periods (such as drilling and fracking), staff will monitor the sites multiple times a week to ensure compliance with the prescribed noise levels. Once the site has entered into production, noise levels are much more constant and on a monthly basis and as needed due to changes in operations and/or complaints.

19. What are variances?: An applicant may request an appeal or variance to the Town’s Oil and Gas Board of Appeals if the gas well(s) and/or related surface equipment do not comply with the established distance setback requirements, or an appeal may be requested of a decision or determination made by the Town’s oil and gas inspector. The variance or appeal may be requested to reduce the distance requirement to environmentally sensitive areas, residences, public buildings, hospitals, churches, schools, parks, road or right-of-way, and property lines as outlined in the Oil and Gas Drilling and Production regulations.

20. Does the Town allow salt water injection (disposal) wells?: No. The natural gas well drilling ordinance does not allow salt water injection (disposal) wells to be located within the Town.

21. What is the difference between an individual gas well and a pad site?: A pad site can contain a single gas well and the associated surface equipment or a pad site can contain multiple gas wells. A typical gas well pad site contains more than one gas well, and the size of a pad site depends on the number of gas wells and associated surface equipment.

22. Will someone be on the drilling site at all times?: During drilling operations there are personnel on-site 24 hours. Completion operations are usually conducted during the day, but personnel may be on-site 24 hours during a short flow-back period. If there are not personnel on-site (Operations or Private Security), then the site/equipment must be secured.

23. Has the Town of Flower Mound requested or conducted air quality testing?: Yes. The Town has been in contact with county, state, and federal leaders regarding the subject of environmental testing. In addition, the Town has commissioned numerous rounds of independent air quality testing. Please visit the Air Quality page for more information and to review all test reports.

24. How can I acquire information about TCEQ air quality test results in the Barnett Shale?: The Barnett Shale Viewer is a Texas Commission on Environmental Quality interactive mapping tool that displays that agency’s air sampling results throughout the Barnett Shale Geographical Area. Updated monthly by the fifth business day of the month, the viewer illustrates specific locations and the type of air quality monitoring that has been completed. Detailed monitoring reports from the samples are also available through the TCEQ website.

25. What is a Volatile Organic Compound (VOC)?: VOCs are organic chemical compounds that have high enough vapor pressures under normal conditions to significantly vaporize and enter the earth's atmosphere. Volatile organic compounds are numerous and varied. VOCs are common in nature and in an industrial society, but are often regulated. Examples include formaldehyde, toluene, benzene, and xylene.

26. Did the Texas Department of State Health Services conduct a “cancer cluster” study in Flower Mound?: Yes, they did. The Texas Department of State Health Services (TDSHS) conducted an analysis in both Flower Mound zip codes (75022 and 75028) in response to requests from several residents. A final copy is available for download on the Air Quality section of the Oil and Natural Gas Drilling Page. Air Quality section of the Oil and Natural Gas Dr

27. Has the TDSHS previously conducted studies in Flower Mound? What were the conclusions?: Yes. The TDSHS conducted a Texas Cancer Registry study in relation to thyroid cancer in 2008 and a study in relation to breast cancer in 2009. Both studies provided results within expected ranges.

28. Is the Town involved in soil and water quality testing?: The Town works with the appropriate state agencies to require the soil or water testing when necessary due to a source spill, release, and/or product loss. Flower Mound’s 2011 ordinance requires that water wells located within 1,500 feet of a gas well to be sampled, both pre- and post-drilling. The ordinance establishes a fine/penalty not to exceed $2,000 per violation per day with each day that a violation exists constituting a separate offense.

29. Did the TCEQ install a permanent air quality monitoring station in Flower Mound?: Yes. The Town has worked with state officials and field experts to install a permanent air quality monitoring station that provides on-going ambient air analysis. The Texas Commission on Environmental Quality has installed an autoGC air quality monitor in Flower Mound. This technology allows for 24-hour monitoring via the Internet. Therefore, residents are able to monitor the air quality in Flower Mound. The monitor is located near the Fire Station 2 at the intersection of Cross Timbers and Shiloh Road. Results from the monitor can be viewed through the link below. Air Quality webpage

30. Is the Town Conducting Additional Air Quality Testing?: Yes. The Town Council has approved funding for a full-time position to monitor air quality and gas well operations in Flower Mound. Funding was also approved for additional equipment for Town Staff to utilize in continual monitoring efforts including a Photoionization Detector (PID) and a Flame Ionization Detector (FID) that will enable staff to conduct air monitoring at operational sites. In addition, the Town has contracted for independent air quality sampling to be conducted on a monthly basis. The increased funding required for air quality testing is sourced from the 2011 ordinance’s increase in annual inspection fees assessed to operators of gas wells in the Town’s jurisdiction.

31. What does the TCEQ 24/7 permanent air monitoring station test for?: The equipment will test for a variety of compounds including benzene, xylene, and toluene. A description of the monitoring equipment and the compounds monitored by TCEQ website, linked below. TCEQ website

32. Where can I review all of the previous air quality test results?: Air testing/monitoring has been conducted by the TCEQ and ambient air evaluations have been conducted by the Town’s contractor; all air testing and monitoring results are posted online at the Air Quality page. Air Quality webpage

33. What is seismic surveying?: Seismic surveying is a testing method used by oil and gas operators to acquire data about the subsurface formation relative to hydrocarbon recovery. The process produces a three-dimensional seismic or geophysical survey that allows natural gas companies to identify potential drilling locations.

34. What type of equipment is involved with seismic surveying?: Seismic surveying involves an energy source and recording equipment. The energy source typically utilized in North Texas consists of vibroseis trucks which send out vibrations/seismic waves into the ground typically over 8-15 second "sweeps" over a designated area. The trucks are prohibited from operating within the Town's right-of-way and on Town property. The seismic wave generated by the trucks is reflected and returns to the surface and is recorded by receivers or geophones. The geophones consist of cables and a small antennae attached to a box; the recording equipment is also required to be placed outside of the right-of-way.

35. When will seismic testing be conducted in Flower Mound?: Companies conducting seismic testing in Flower Mound are required to submit a schedule to the Town. Any future seismic testing will be noted on the Gas Well Status Report. Gas Well Status Report page

36. Where can seismic testing be conducted?: Seismic surveying operations are not permissible in the public right-of-way and/or on Town of Flower Mound property. In addition, surveying companies should obtain authorization from private property owners to conduct seismic surveying operations on private property. Property owners who authorize their property for use may see location markers or flags indicating potential locations for surveying/recording equipment such as the cables with the antennae and box. Operations maps and schedules are submitted to the Town of Flower Mound by those organizations conducting such operations within the community. The Town of Flower Mound provides this information as a courtesy to our residents and is not responsible for the accuracy or timeliness of the information contained in either the submitted schedule or map. The information contained in these documents should be considered general in nature. Please call the Environmental Services Division at 972.874.6340 for more specific information regarding seismic testing schedules or locations.

37. Is seismic testing allowed on Flower Mound roads?: No. The Town Council adopted an ordinance on December 7, 2009, to prohibit seismic testing on public property and rights-of-way.

38. How has staff responded to inquiries regarding seismic testing?: Staff received several calls regarding seismic surveying equipment located in private yards, HOA property, and occasionally within the Town’s rights-of-way. Staff responded to the concerns by removing equipment from the rights-of-way, speaking to multiple residents, creating an informational webpage for seismic operations, and issuing a citation to the company conducting the operations. Staff also continued to monitor the areas affected to ensure the operator complied with the Town’s seismic surveying requirements.

39. Who can I contact for more information regarding Seismic Surveying activities within the Town of Flower Mound?: The Town's ordinances require the operator to provide the locations and timeline for the operations; therefore, questions about the operations can be directed to the Town's Environmental Services Division at 972.874.6340. If the unauthorized placement of equipment on private property occurs, please contact Town staff to obtain information about the operations and the company conducting the surveying.

40. How can I find out if a natural gas well permit has been obtained near my property or additional information about gas well drilling within our Town limits?: If a gas drilling operator is applying to site a new location for the drilling and production of natural gas, they are required to notify the public living within 1,500 feet of the site. Upon approval of an oil and gas permit, the operator has 15 days to send out an educational letter explaining typical operations associated with natural gas drilling and production. Additionally, Town staff maintains a Gas Well Status Report, which is updated as needed to reflect any changes in operation and/or site plans at natural gas drilling and production sites. Residents with any questions or concerns regarding gas drilling may contact the Town’s Environmental Services Division at 972.874.6340.

41. Can someone else own the minerals underneath my property? How can I tell if I own my minerals?: Yes. It is possible that the mineral ownership may be different than surface ownership. A deed/title search may be necessary for one to determine who actually owns the minerals under a piece of property.

42. Will drilling affect the foundation of my house?: There is no documented evidence of drilling affecting foundations. Most foundation problems occurring in the North Texas area are a result of ground swell and contraction during alternating periods of wet and dry weather.

43. Can a gas well be placed on my property without my permission?: As a general rule, an operator would rather have the surface owner’s permission before placing a well site on a particular property and will pay appropriate damage fees to the surface owners. Any other actions would be preceded by legal action involving the operator and the property owner.

44. What can I expect when a company is going to drill in my area?: A sign will be placed near the proposed well site advising that a permit application has been approved. Additional notification may be required depending on setback distances to residential and/or public buildings. A 300-foot-by-300-foot pad generally will be prepared and a drilling rig will move onto the location. The drilling rig will be on site for approximately 20 to 30 days per gas well actually “drilling” the well and running pipe into the open hole; pad sites may contain multiple gas wells. After the well is drilled, the drilling rig will move off the site. The rig move and drilling is a 24-hour operation and the noisiest part of the operation. Shortly thereafter, well “completion” will begin and a smaller portable rig will move onto the location. After completion operations, surface equipment will be installed along with appropriate fencing and gates. From this point there will be minimal activity on the location. Occasionally a small rig will be brought to the location for remedial work.

45. Has the impact gas wells have upon property values been considered?: The Town has contracted with Integra Realty Resources DFW, LLP, to analyze the impact of gas well and centralized collection facilities on property values. The study may be viewed through the link below. Integra Real Estate Impact Report

46. What emergency plans are in place in case of an accident?: An Emergency Response Plan is required as part of the gas well permit application. In the case of gas wells, it has been determined that one plan is not a viable alternative and that if a situation should arise, it should be handled based on the type of incident and the information available.

47. What criteria are used by the Flower Mound Fire Department to review gas well sites?: The criteria used by the Flower Mound Fire Department to approve submitted plans are embodied in the related National Fire Protection Association (NFPA) Fire Codes and Standards, Texas Railroad Commission rules relative to fire protection, Town Ordinances, and the International Fire Code.

48. Are traffic signals considered to manage truck traffic related to gas wells?: A traffic signal can only be installed when warranted per criteria established in the Texas Manual on Uniform Traffic Control Devices. Traffic associated with gas well development is speculative in nature and dependent upon variables such as the number of wells in production, the stage of production, etc. Additionally, the safety concerns associated with trucks used for gas well operations are not different than those associated with other heavy trucks (e.g., construction, delivery, moving vans, etc.).

49. When is a Workover Rig Necessary?

The purpose of a workover rig is to perform maintenance on the gas well(s) due to a need to replace equipment and/or materials in the well or due to the changing of reservoir conditions. An example of the well maintenance is the need to replace equipment which may have become damaged or corroded such as production tubing, safety valves, electrical pumps, etc. An example of the changing of reservoir conditions may be if the flow or production of a well has decreased over time. When the well was originally drilled, it was fit for tubing that was big enough for a higher flow of gas. As the flow decreased, smaller tubing is now needed. For a workover to take place, a well must be “killed” temporarily or in other words, stop the flow of gas. It typically takes a workover rig 2-4 days to complete the work on a well.

If you have any more questions about workover rigs you can call the Environmental Compliance Inspector with the Town of Flower Mound at 972.874.6346.

50. How do I obtain additional information regarding gas wells in Flower Mound?: Visit the Oil and Natural Gas Well Drilling page for additional information. Oil and Natural Gas Well Drilling webpage

51. Who can I call if I have a question or concern?: Questions regarding drilling and operation of gas wells may be directed to the Environmental Services Division at 972.874.6340.

52. Oil and Gas Drilling Disclaimer: The Town does not lease nor provide advice about leasing private property for gas exploration and drilling. Information provided by the Town addresses general issues related to gas drilling and mineral leases and is not intended to provide advice on any specific legal matter or factual situation. This information is not intended to create and its receipt does not constitute a lawyer-client relationship. Readers should not act upon this information without seeking professional legal counsel. Gas companies offering leases for gas exploration and drilling for privately owned minerals, including those with the words “Town of Flower Mound" as part of their name or logo, are not associated with or endorsed by the Town of Flower Mound.

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Police - Recruitment

Show All Answers

1. Do I need to submit all of my documents before testing?: Applicants are advised of what documents are needed and when during the hiring process.

2. How long does the hiring process generally take?: The process takes approximately eight to ten weeks, depending on your rank on the eligibility list and factors in your background. Read more about the hiring process for the Flower Mound Police Department.

3. As an out of state applicant, how many trips will I need to make to Flower Mound during the hiring process?: Generally two trips are necessary. One is for the 2000 Meter Row Evaluation, Preliminary Interview and Oral Review Board. The second is for the polygraph, psychological, and medical / drug screen. Contact us at 972.874.3330 for more information.

4. Can I be considered if I have used marijuana or other drugs / narcotics in the past?: This will depend on the time of the last usage and frequency of usage. The minimum requirements state no drug use within the past five years and no marijuana use within the last two years.

5. What will happen if I intentionally omit important information or am found to be deceptive in the hiring process regarding my background history?: Honesty and integrity are important facets of police work. If you are found intentionally omitting important information or being deceptive, you will be permanently disqualified from the hiring process.

6. I have been disqualified or was previously disqualified from the hiring process. How long is it before I can reapply?: That depends on why you were disqualified. If you fail the written test, Row Evaluation, or the Oral Review Board, you may reapply at the next testing process. You may reapply after one year if you fail the psychological examination. Any other disqualification will result in a minimum disqualification of one year or possible permanent disqualification.

7. Do I have to live in Flower Mound to be a Flower Mound police officer?: No, you do not have to live in Flower Mound to serve as a police officer; however, if you are in an on-call capacity you must be able to respond within one hour.

8. Does the Flower Mound Police Department have a policy on tattoos and beards?

Non Offensive Tattoos are allowed to be visible. It is the policy of this agency that tattoos or brands that are prejudicial to good order are prohibited. Additionally, while on or off duty in uniform or on duty in civilian attire, employees are prohibited from exhibiting tattoos, body art, or brands that are offensive or demeaning to persons of ordinary sensibilities.

Beards and goatees are permitted, but must adhere to the traditional style and be kept neat, clean, and short.

9. How many sworn officers does the Flower Mound Police Department have?: Our current authorized strength is 108 Sworn Police Officers.

10. How long is the police academy?: The law enforcement academies utilized by the Flower Mound Police Department typically range from 19 to 23 weeks long.

11. I was discharged from the military with a General Discharge Under Honorable Conditions or an Uncharacterized Discharge. Is this acceptable to apply for the Flower Mound Police Department?: Applicants will not be considered if they were discharged under less than honorable conditions. All other discharges (such as uncharacterized) will be reviewed on a case by case basis. Refer to our requirements page for more details about this.

12. Does the Flower Mound Police Department offer a study guide for the written examination?: Yes. A study guide and practice examination is available for purchase from the exam manufacturer; however, this information is only provided to applicants who are invited to the Police Officer Examination.

13. Are there any age or physical limitations on who can apply to be a police officer?: A police officer must be at least 21 years old to be licensed in Texas. There is no maximum age limit to apply for the Flower Mound Police Department. As long as you are fit enough to pass the Row Evaluation, medical examination, and complete the police academy (if necessary), there are no physical limitations on who can apply.

14. Do I have to attend a police academy?: Yes, unless you are already Texas Commission on Law Enforcement (TCOLE) certified, you will be required to attend and complete the police academy of our choosing.

15. Is there any way to skip patrol and go directly into a specialized unit?: No. All new officers must have at least two years as a patrol officer exclusive of field training before transfers or promotions.

16. What types of questions are on the police written examination?: The written examination measures the ability to learn and apply police information, the ability to observe and remember details, the ability to use judgment and logic, and verbal and reading comprehension. The test consists of 100 multiple choice questions.

17. Does the Flower Mound Police Department offer lateral transfers for police officers?: Yes, we do have a lateral program. Additional information about this program can be found on the Lateral Transfer Program page.

18. May I submit a resume?: Yes, you may submit a resume at the time of application.

19. When is the next police academy?: The Flower Mound Police Department uses four different police academies to train new recruits. Once hired, Police Officer Recruits will be sent to the next academy of our choice.

20. Are there any fees or costs that I would need to pay for attending the academy?: No. Once hired, the Flower Mound Police Department will pay you a salary, provide full benefits to you and your family, and pay for the cost of the academy.

21. Does the Flower Mound Police Department furnish all of my uniforms and equipment?: The Flower Mound Police Department will furnish you all the required uniforms and equipment. Our agency now provides firearms and a footwear allowance.

22. Does the Flower Mound Police Department require that my college hours be in Criminal Justice?: No. We accept any classes from an accredited college or university as defined by the Texas Commission on Law Enforcement Rule 211.1(a)(3).

23. What is done on the testing day?: The written examination will be given in the morning. Those who pass will immediately participate in the Row Evaluation.

24. What is the attire for the various steps of the hiring process?: Please wear business attire for all stages of the hiring process except for the physical fitness test. Please bring a set of work out clothes to change into for the physical agility test.

25. When do benefits start?: Benefits start on the first day of the month after you are hired.

26. What shifts do patrol officers work?

Our patrol officers work 12 hour shifts. We have two day-shifts and two night-shifts as follows:

6:00 a.m. – 6:00 p.m.
7:00 a.m. - 7:00 p.m.
6:00 p.m. - 6:00 a.m.
7:00 p.m. - 7:00 a.m.

27. What are the main areas that disqualify applicants?

The main areas which disqualify applicants include:

Criminal activity
Excessive drug use
Failure of any test
Incomplete application
Poor credit history
Poor driving record
Poor educational performance
Unstable or unacceptable work history

28. What is the police academy like?: The academy hours are generally 8 a.m. to 5 p.m., Monday through Friday. The training curriculum is an adult education program, with practical and physical fitness training.

29. Do I need to turn in my application and personal history statement before I can test?: Applicants will be advised of when the Personal History Statement is due during the hiring process and should follow the instructions given.

30. I am a police officer in another state. What is the process of being licensed in Texas?: Go to the Texas Commission on Law Enforcement (TCOLE) website and review the Out of State Application Process in the Forms and Applications section. Out of state officers must complete the mandated training and may challenge the state test for certification.

31. If I am sent to a Police Academy, is there a minimum service time commitment?: Yes, a three year service commitment is required.

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Police Department

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1. How do I get a copy of an accident report?: There are two ways to obtain a copy of an accident report: You can retrieve the report online at https://buycrash.lexisnexisrisk.com/ or you can purchase a report by appearing at the records section of the Flower Mound Police Department at 4150 Kirkpatrick Lane anytime between the hours of 8 a.m. and 5 p.m. Monday through Friday, excluding holidays. There is an administrative fee of $6 for each copy regardless if you obtain the report online or in person. If you have questions in reference to acquiring a copy of an accident report, contact the records section at 972.874.3328.

2. How do I take care of a traffic citation?: For questions regarding a citation, please contact the Flower Mound Municipal Court at 972.874.3370.

3. Why do I sometimes see Flower Mound police officers running radar or working traffic in one location on a regular basis?: There are several reasons this may occur. The location may be a Traffic Enforcement and Accident Management (TEAM) location. In addition to TEAM locations, it is sometimes necessary to address other traffic complaints with several officers. The complaints either require more than one officer to work for safety reasons or warrant more than one officer due to the nature or frequency of the violation.

4. Do officers wear body cameras?: Yes, all officers wear body cameras.

5. Are there in-vehicle cameras?: Yes, all patrol vehicles have multiple in-vehicle cameras.

6. What should I do if I would like to file a complaint, including a complaint of racial or bias-based policing, or submit a commendation about a police employee?: The individual should call the Police Department at 972.539.0525 and request to speak to a supervisor to commend an officer or report a complaint or send an email to fmpdcontact@flower-mound.com. The Flower Mound Police Department take complaints seriously and will review the situation in-depth and take action if policy violations are discovered. It’s best to make this report as soon as possible to allow for adequate review of the situation.

7. What type of external oversight does the department have?

The FMPD uses a nationally-recognized independent consultant to provide external oversight in the preparing of the legally-required annual racial profiling report submitted to the State of Texas. Additionally, the external consultant conducts quarterly audits of departmental records related to departmental data and racial profiling, and includes that in the annual report submitted to the state.

The department also voluntarily participates in the Texas Law Enforcement Best Practices Recognition Program, which requires the department to submit yearly reports and an on-site inspection every four years to insure compliance with 168 required best practices relevant to efficient and effective delivery of service, the reduction of risk, and the protection of individual’s rights. Texas Commission on Law Enforcement provides State oversight regarding training and licensing regulations for both officers and dispatchers.

The Police Department provides an annual report to the SMARTGrowth commission, a local oversight body comprised of Flower Mound citizens. The report provides in-depth information regarding how the department is providing service with equity, effectiveness, and efficiency as required by ordinance. Commission members may ask questions and provide input on any of the presented material.

8. What has Flower Mound done to ensure compliance with use of force directives?

Sworn members of the department are tested on their bias-based profiling and use of force directives annually.

To ensure compliance, the police department uses a third-party for profiling, citation sampling review, and submitting the legally-required annual report to the State of Texas regarding profiling information. The police department also completes annual reports and undergoes an on-site inspection every four years through Texas Best Practices Program to confirm continued compliance with training and laws related to the directives.

In addition, the department performs random video audits for each patrol officer every six months to determine no bias-based profiling is occurring.

9. Are all officers current on required training?: Yes, all officers are current with all mandated training and licensing requirements.

10. What de-escalation training/education do officers receive?: Senate Bill 1849 requires police officers with the basic police officer course to be trained in de-escalation techniques for limiting the use of force in public interaction every 48 months for those with a basic proficiency certificate. It is also part of the required training to obtain an intermediate or advanced proficiency certificate. This course includes communication skills and diffusion strategies training to avoid or resolve conflict.

11. What classes or training are officers required to take regarding de-escalation, racial bias, and use of force?

During the police academy, cadets receive over 100 hours of instruction on the topics of multiculturalism, ethics, interacting with the public, racial profiling, crisis intervention training, and de-escalation.

Every peace officer who does not have an Intermediate Peace Officer License must take eight hours each of cultural diversity, crisis intervention, special investigative topics, and de-escalation training every four-year training cycle.

The State Legislature meets every two years, and legislators issue new mandates for relational training requirements. During the most recent session, State law-makers mandated all peace officers must complete the Civilian Interaction training. Every sworn officer of the Flower Mound Police Department has completed this mandatory training.

12. Does de-escalation training/education include content on the mentally ill or cognitively challenged?: Crisis Intervention Training is required to be completed no later than the second anniversary of the date the officer is licensed or the date an officer applies for an intermediate proficiency certificate, whichever date is earlier. This training covers mental health, cognitive disorders, effective communication skills, etc.

13. How does the FMPD's policies align with the "Eight Can't Wait" campaign?

The Flower Mound Police Department’s policies generally align with what is requested in the Campaign Zero "8 Can’t Wait" campaign recommendations, with differences that promote public safety and support best practices in policing.

For more information, please check out the document linked below to see how the FMPD’s policies compare to the “8 Can’t Wait” recommendations:

Where We Stand Policy Overview

14. What are the police officer hiring requirements/practices?

Written examination (for cadets only)
2000-meter row evaluation
Interview with background investigator
Oral review board
Background investigation (applicants who successfully pass this will be given a Conditional Offer of Employment)
Polygraph examination
Psychological examination
Medical examination and drug screen

The Flower Mound Police Department has participated in two events, organized by City Career Fair that targets and delivers candidates from all classes covered under the Title VII Civil Rights Act of 1964. This includes women, people of color, seniors, LGBTQ, and people with disabilities. The Police Department did not attend the 2019 event because of the low event turnout and application rates in 2018. The organization’s 2020 career fair was rescheduled to occur later this year due to COVID-19.

CPS-HR Consulting provides the department with the Police Officer Entry Examination. Their test has been validated to adhere to the Uniform Guidelines on Employee Selection Procedures to comply with legal requirements adopted by the Equal Employment Opportunity Commission, the Civil Service Commission, the Department of Labor, and the Department of Justice.

15. Is there a particular officer that works in my neighborhood?: Yes, you essentially have a team of officers that address problems in you neighborhood. View the beat maps to find out what officers are responsible for your area. If you would like to speak with the on-duty police officer who works your neighborhood, call the non-emergency number at 972.539.0525 to be transferred.

16. How do I schedule a crime prevention program?: You may schedule a crime prevention program by contacting the Police Department at 972.874.3357. View crime prevention and education programs to learn more.

17. Does the Flower Mound Police Department offer a Citizen’s Police Academy?: Yes. The Citizen’s Police Academy is held twice a year for Flower Mound citizens. For more information or if you are interested in enrolling contact Officer James Augenstein at 972.874.3388.

18. Can citizens ride along with a police officer on patrol?

The only people allowed to ride out with a police officer are:

Board and commission members
Criminal justice college students
Family and guests of the officer involved in the ride-along
Graduates of the Citizen Police Academy
Police officers from outside agencies
Town Council members
Town employees
LISD Practicum of Law students

19. Does the Flower Mound Police Department offer a finger printing service?: Yes. The Flower Mound Police Department offers Livescan (digital) finger printing services to Flower Mound Residents at no cost and to nonresidents for $20. The Flower Mound Police Department does not offer finger printing for immigration documents. This service is available from noon to 4:00 p.m. on Monday, Tuesday, Thursday, and Friday. For any additional questions contact the records section at 972.874.3328.

20. Does the police department offer a Vacation Watch for residents?

Yes. The Flower Mound Police Department offers free Vacation Watches as a service to Flower Mound residents. Vacation Watch Request Forms are available in the PD lobby or online. For your convenience the lobby is equipped with a secure drop box for Vacation Watch Request Forms to be submitted when the police records desk is closed. During a Vacation Watch, beat officers will attempt to drive by the location within a 24-hour period and may conduct a routine foot patrol around the residence. If another person will be staying at the dwelling in the absence of the resident(s), or the residence has an active alarm system, the level of police response will be adjusted accordingly. This service will be contingent upon things such as the level of other police activity, staffing levels, and other unforeseen circumstances at the time.

We encourage you to complete the form before the day you travel. If we have any questions or concerns about the information you provided we can attempt to contact you before you leave. The Flower Mound Police Department will attempt to patrol this location at least once in a 24 hour period and a routine foot patrol may be conducted. Level of service is dependent upon your answers to the questions on the Vacation Watch Request Form and our level of other police activity at the time of the patrol. A Vacation Watch shall last no longer than 30 days and shall only be permitted to be repeated on the same dwelling after a 30 day lapse between Vacation Watches. Vacation Watches can only be requested on single family dwellings.

Vacation Watch Form

21. Does the police department offer child safety seat inspections?: The Flower Mound Police Department offers child safety seat inspections to ensure that your child is secured properly when riding in the family vehicle. We understand the importance of safety when it comes to transporting such valuable cargo. Many people feel that since they have read the installation instructions and the child seems comfortable in the seat, that the child is safe. This is not always the case. For more information or to make an appointment, contact the Flower Mound Police Department at 972.874.3343.

22. How do I obtain an alarm permit for my home or business?

The easiest way to obtain or renew an alarm permit is by using the online application below. An annual fee of $35 for residents and $50 for businesses is required for all new permits or annual renewals.

You may also make a credit card payment for renewals at 877-356-7875.

Printed copies of the application are available at the Police Department Records Section at 4150 Kirkpatrick Lane. Once you have completed the printed application they may be mailed with your check to:
Town of Flower Mound
PO BOX 143186
Irving, Tx 75014-3186

Online application

23. Why do I have to have an alarm permit?: Your alarm registration information is needed to assist members of the Police and Fire departments with providing a continued high level of customer service that improves the quality of life in the Town of Flower Mound. Additionally, use of an alarm system without a permit as required by Town ordinance will result in a fine for operating an alarm system without a permit. This offense is punishable by a fine amount up to $500.

24. I received an alarm permit renewal invoice from Colorado Springs, Colorado. Is this correct?: Yes. The Town of Flower Mound uses a service to manage the alarm permit accounts. The mailing address for this service is:
P.O. Box 26364
Colorado Springs, CO 80936
The Customer Service number is 877-356-7875.

25. Can I determine if I have a warrant out for my arrest over the phone?: No. Any information concerning a warrant must be done in person.

26. Can I report information about possible criminal activity and remain anonymous?: Yes. Call the Flower Mound Police Department’s crime tip line at 972.874.3307. If reporting a crime in progress, contact the Flower Mound Police Department at 972.539.0525. If it is an emergency call 9-1-1.

27. What can I do if I see a reckless driver?: You may report such action to the Police Department and we will attempt to locate the vehicle. However, we may only take action if a police officer personally observes an offense.

28. Can I drop charges in a family violence case?: No. Even if the victim does not wish to cooperate with the investigation, the state will still pursue charges.

29. Can the Flower Mound Police Department provide me with copies of vehicle registration, drivers license, or criminal history returns?: No. By law the Police Department cannot distribute this information.

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Police Department - I.N. the Know

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1. I think my son/daughter is abusing drugs or alcohol. Where do I start?

The first step is to have an assessment done. A 60 to 90-minute assessment by a licensed professional can often give parents a clear picture of what their child is struggling with and determine if treatment is needed. The Seay Center in Plano provides free assessments Monday – Thursday, from 9 a.m. to 4 p.m., and Perimeter Health in Arlington provides assessments via phone.

Seay Behavioral Health Center
972.981.8300

Perimeter Health

817.662.6342

2. How do I test my teen for drugs or alcohol?: Families are the first line of defense in preventing drug use by children. Lewisville-based Watchdog Solutions can provide alcohol and drug tests, educate parents on countermeasures, and provide directions to perform the test. Watchdog also helps parents become familiar with the various types, signs, and effects of drugs. In addition to the drug tests, they have resources and information about therapists, counselors, detox, and treatment centers.

Watchdog-solutions.org
800.972.2054

3. I just found out my teen is using drugs and feel completely overwhelmed. Where can I find some peer support, other parents who have been through this?: Winning the Fight (WTF) is a non-profit organization founded by Kathy O’Keefe, here in Flower Mound. Kathy lost her teenage son Brett in 2010 due to drug use and is an excellent resource for families. WTF provides education, professional resources for families, abusers, and addicts, and a complete series of networking tools to assist with sobriety. WTF can also assist with providing drug test kits at a reduced cost.

Winning the Fight
WTF-winningthefight.org
972.467.7704

4. Does the school have any resources when it comes to substance abuse?: The LISD CHOICES - Safe and Drug Free Schools Program provides education and resources to parents and students at the elementary, middle, and high school levels.

Choices-Safe and Drug Free Schools
choices@lisd.net
469.948.8680

5. My teen was arrested for drugs or alcohol. What happens next?

Families entering the adult or juvenile legal system for a drug or alcohol-related offense can be overwhelmed. While we cannot give legal advice, we can explain the process so you can make educated choices. Fear of the unknown or what’s going to happen next is sometimes the hardest part.

For additional information, contact Sergeant James Pulis at INtheKnow@flower-mound.com or 972.874.6184.

6. Do we have NA or AA groups that meet here in Flower Mound, Lewisville, or Highland Village?: We have two groups that meet here locally- “A Daily Reprieve” and “Carry the Message.” They hold both open and closed meetings providing support for the addict and those family members affected by addiction.

https://www.aadallas.org/wordpress/meetings/

7. I am a single parent. Does Flower Mound, Lewisville, or Highland Village have any Big Brothers/Big Sisters organization in the area?

As the nation’s largest volunteer supported mentoring network, Big Brothers/Big Sisters makes meaningful, monitored matches between adult volunteers and children ages 6 through 18. They develop positive relationships that have a direct and lasting effect on the lives of young people.

BBBS Lone Star

450 E. John Carpenter Freeway

Irving, TX

888.887.2447

8. Where can I dispose of unwanted prescription medication that I don’t want to end up in the hands of my teenager or the water supply?: The Flower Mound and Highland Village Police Departments have a Medication Disposal Bin located in the Police Department that is accessible 24 hours a day, 7 days a week. The service is free, and no appointment is needed. FMPD also works with LISD and the Drug Enforcement Administration during the National Take Back Initiative which occurs on a single Saturday, every April and October, at Flower Mound High School and Marcus High School.

Flower Mound Police Department
4150 Kirkpatrick Lane
Flower Mound, Texas 75028
972.539.0525

Highland Village Police Department
1000 Highland Village Road
Highland Village, Texas 75077
972.317.5558

9. How can I find information about drug and alcohol treatment facilities in the area?: There are several good websites that provide resources on this topic and can assist with the needs of your family. Visit www.addicted.org and/or www.narcotics.com for more information.

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Public Works - Sidewalk Program

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1. Why did the Town begin this program?: Sidewalks are a very important means of travel for our residents, especially children and senior citizens. The town began this program in order to accomplish three primary goals: 1) improve our defective sidewalks and ensure that our walkways remain safe for all our residents, 2) provide a low-cost and convenient sidewalk repair option to Flower Mound homeowners, and 3) maintain property values throughout the town.

2. I thought the town took care of sidewalks. Why do I have to pay for it?: Sidewalks in Flower Mound are the responsibility of the property owner. Cities throughout Texas handle sidewalk maintenance differently. Like many other cities, Flower Mound maintains sidewalks adjacent to arterial or collector streets and those adjacent to public property, all park trails, and handicap ramps on public streets. The town does not maintain sidewalks adjacent to private property. Early in Flower Mound’s history, town leaders made a policy decision to not incur the cost of sidewalk repair and replacement adjacent to private property. This decision allows the town to commit more of our limited funds to road building, expansion, and maintenance.

3. Is the town making money off of this program?: No. The town is requesting only the cost of the sidewalk repair. We do not make any profit from this program.

4. Why is it cheaper to participate with the Town rather than hiring my own contractor?: The town purchases concrete in large volumes through a competitive bidding process. As a result, the cost is likely to be significantly less than hiring a concrete contractor independently for a relatively small, one-time job.

5. What happens if I don’t repair my sidewalk?: Code enforcement officers will issue notices to those who have not participated in the program or have not completed their sidewalk repair independently. The town will then hire contractors on a case-by-case basis to repair the sidewalks. Once the repair has been completed, the homeowner has 30 days to pay the bill or a lien for the cost of the repair, plus administrative cost, is attached to the property. This will result in higher costs to the homeowner as the concrete work is hired independently of the program and administrative costs are added to the total.

6. What happens if my irrigation system is damaged during the repairs to my sidewalk?: During the removal and replacement of an existing sidewalk, it is not uncommon for the contractor to come into contact with irrigation systems, if they exist. The Town of Flower Mound advises that homeowners operate their irrigation system before and immediately after the contractor performs the sidewalk replacement to ensure that it is functioning properly. If you find an issue with the irrigation system after the contractor completes their work, please contact the Town of Flower Mound Public Works by calling 972.874.6400.

7. Who do I contact for more information?: For more information, please contact the Public Works Department at 972.874.6400 or via email at publicworks@flower-mound.com.

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Sunrise Circle - Financial Assistance Programs

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1. What is the Town's Residential Rehabilitation Program?: This program will assist low-and moderate-income homeowners with the rehabilitation of their single-family, owner-occupied homes. This includes assistance with replacing a failing septic system. If an applicant meets all criteria, he/she will receive assistance in the form of a forgivable loan up to $60,000, which is forgiven over a maximum period of five years.

2. Who qualifies for the Residential Rehabilitation Program?: In order to be eligible for this program, an applicant must be a U.S. citizen or legal resident alien. He/she must also meet income requirements set by the U.S. Department of Housing and Urban Development. Applicants will be asked to provide income/asset documentation, proof of homeowner’s insurance, and proof that payments are current on the home’s mortgage and property taxes.

3. What properties are eligible?: The property must be located within the Town limits. It must be the principal residence of the applicant, and he/she must hold majority title to the property. Owner-occupied mobile homes are eligible if they are considered part of the community’s permanent housing stock.

4. How do I get more information?

Click here. This page can also be found by navigating to the Town's homepage (www.flower-mound.com), hovering over the "Living" tab, and selecting “Residential Rehabilitation Program.”

Detailed Program Guidelines, which outline the eligibility requirements and the step-by-step process are available there. Applications are available on the Town website or at Town Hall (2121 Cross Timbers Road). Applications are accepted on a first come-first serve basis, and they will only be considered complete once all supporting documentation is received.

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Sunrise Circle - Financial Assistance Programs Spanish

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1. ¿Qué es el Programa de Rehabilitación Residencial de la ciudad?: Este programa ayudará los propietarios de viviendas de ingresos bajos y moderados con la rehabilitación de sus viviendas unifamiliares ocupadas por sus propietarios. Esto incluye asistencia para reemplazar un sistema séptico defectuoso. Si un solicitante cumple con todos los criterios, recibirá asistencia en forma de un préstamo perdonable de hasta $60,000, que se condona en un período máximo de cinco años.

2. ¿Quién califica para el Programa de Rehabilitación Residencial?: Para ser elegible para este programa, el solicitante debe ser ciudadano estadounidense o extranjero residente legal. También debe cumplir con los requisitos de ingresos establecidos por el Departamento de Vivienda y Desarrollo Urbano de EE. UU. A los solicitantes se les pedirá que proporcionen documentación sobre ingresos/activos, prueba de seguro de propiedad y prueba de que los pagos de hipoteca y los impuestos a la propiedad de la vivienda están al día.

3. ¿Qué propiedades son elegibles?: La propiedad debe estar ubicada dentro de los límites de la ciudad. Debe ser la residencia principal del solicitante y debe tener el título mayoritario de la propiedad. Las casas móviles ocupadas por sus propietarios son elegibles si se consideran parte del parque de viviendas permanente de la comunidad.

4. ¿Como obtengo más información?

Haga clic aquí. Esta página también se puede encontrar navegando a la página de inicio de la ciudad (www.flower-mound.com), colocando el cursor sobre la pestaña “Living” y seleccionando “Residential Rehabilitation Program.”

Allí se encuentran disponibles pautas detalladas del programa, que describen los requisitos de elegibilidad y el proceso paso a paso. Las solicitudes están disponibles en el sitio web de la ciudad o en el Ayuntamiento (2121 Cross Timbers Road). Las solicitudes se aceptan por orden de llegada y solo se considerarán completes una vez que se reciba toda la documentación de respaldo.

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Sunrise Circle - General Questions

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1. Does the Town want to develop the Sunrise Circle area?: No. The Town does not develop, nor seek to develop, private property. The Town’s role in the development of private property is limited to administrating and enforcing the Town’s land development regulations.

2. Why didn’t the Town finish the improvements it started in 2004?: The Town qualified for federal Community Development Block Grant (CDBG) funding in 2004 and proposed street, drainage, sewer, and fire coverage improvements for the Sunrise Circle and Oakridge Lane neighborhoods. At that time, the total construction budget was approximately $1,500,000. The Town spent all funding received each year from the U.S. Department of Housing and Urban Development (HUD). The Town was only able to complete the streets and drainage before HUD funding stopped in 2011. HUD funding stopped because the census block the Sunrise Circle and Oakridge Lane neighborhoods are in was no longer eligible following the results of the 2010 Census.

3. Why didn’t the Town use CDBG funding to start with sewer improvements first?: At that time, the main sewer infrastructure being built by the Trinity River Authority (TRA) to serve Flower Mound, Argyle, Northlake, and other parts of Southwest Denton County was under construction. As such, there were no sewer mains close by to connect the Sunrise Circle and Oakridge Lane neighborhoods. The decision was made to use then available CDBG funding to begin design and construction of the streets and drainage and then design and build the sewer lines once the TRA mains were built.

4. If the CDBG funding was pulled by HUD in 2011, why is the Town planning to bring sewer to the Sunrise Circle area now?: In recent years, the Town has met with individuals interested in developing several lots on Sunrise Circle and Oakridge Lane. As a result of increased development interest, the Town began planning to provide sewer access to the area.

5. When did the development interest start that prompted the Town to start planning the sewer extension?: The project and budget were first presented to the Town Council during the August 19, 2021, work session for the Fiscal Year 2021-2022 budget. You may watch the video here. Discussion of all the proposed wastewater projects begin at 1:19:30, and the Sunrise Circle Wastewater Connection is specifically discussed at 1:21:43.

6. Has the Sunrise Circle wastewater connection project been pulled from the Fiscal Year 2023-24 budget?: No. The budget for the project has not been established as Town staff is still engaging with the neighborhood on the best path forward and, ultimately, awaiting Town Council direction. Once the final project is determined, funding will be included during the annual budget process or will be added via a budget amendment.

7. Is the Town planning any improvements for residents that live north of Oakridge Lane?: No. Properties north of Oakridge Lane are within the Town of Argyle Extraterritorial Jurisdiction (ETJ). The Town has no authority to plan or construct improvements in the Town of Argyle ETJ.

8. Does Senate Bill 1248 prevent the Town from regulating the types of residential structures within the Sunrise Circle and Oakridge Lane neighborhoods?

No. Senate Bill 1248 (SB 1248), passed during the 2017 Texas Legislative Session, regulates “manufactured homes” located within “manufactured home communities,” and located on “manufactured home lots,” as each is defined by Section 94.001, of the Texas Property Code (TPC). The TPC provides for these definitions:

Manufactured home means a HUD-code manufactured home or a mobile home.
Manufactured home community means a parcel of land on which four or more lots are offered for lease for installing and occupying manufactured homes.
Manufactured home lot means the space allocated in the lease agreement for the placement of the tenant's manufactured home and the area adjacent to that space designated in the lease agreement for the tenant's exclusive use.

The Sunrise Circle and Oakridge Lane neighborhoods are platted individual lot single-family subdivisions, and are not regulated under SB 1248. SB 1248 does apply to other mobile home communities in Town such as Rocky Point Estates Mobile Home Park, Flower Mound Mobile Home Park, The Parks, and Village Oaks. Therefore, in accordance with SB 1248, the Town does not consider the manufactured homes within the Sunrise Circle and Oakridge Lane neighborhoods to be part of a “manufactured home community, park, or subdivision.”

9. Did the annexation service plan adopted on September 9, 1999 (Ord. 58-99) require the Town to extend sewer service to the Sunrise Circle area?

No. For water and wastewater services, the annexation service plan states the following for future services to be extended upon annexation:

“It is the policy of the Town of Flower Mound to provide all extension of water and wastewater facilities in accordance with Ordinance No. 25-78, regulations for water and sewer extensions within the Town of Flower Mound. The area proposed for annexation shall be provided with water and sewer services in accordance with the Ordinance when requested by individual owners, residents, or developers subject to rules and regulations promulgated by the Texas Natural Resource Conservation Commission (TNRCC) and subject to existing certificates of convenience and necessity.”

A copy of the Annexation ordinance and service plan can be found here, and a copy of ordinance 25-78 can be found here.

According to Ordinance 25-78, services will be extended upon request and payment by the property owner(s). Under the ordinance, the property owner is responsible for the cost to extend services to their lot.

Notes: The TNRCC is now known as the Texas Commission on Environmental Quality (TCEQ).

Ordinance 25-78 has been recodified since 1999 and can be found in the Town’s code of ordinances here.

10. Does the Sunrise Circle petition require the Town to extend sewer services?: No, not by itself. As indicated above, the Town’s ordinance requires payment for the cost to extend services.

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Sunrise Circle - General Questions Spanish

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1. ¿Quiere la ciudad desarrollar el área de Sunrise Circle?: No. La ciudad no desarrolla ni busca desarrollar propiedad privada. El papel de la ciudad en el desarrollo de la propiedad privada se limita a administrar y hacer cumplir las regulaciones de desarrollo territorial de la ciudad.

2. ¿Por qué la ciudad no terminó las mejoras que comenzó en 2004?: La ciudad calificó para recibir fondos federales de Subvención en Bloque para el Desarrollo Comunitario (CDBG) en 2004 y propuso mejoras en las calles, el drenaje, el alcantarillado y la cobertura contra incendios para los vecindarios de Sunrise Circle y Oakridge Lane. En ese momento, el presupuesto total de construcción era de aproximadamente $1,500,000. La ciudad recibió fondos limitados cada año del Departamento de Vivienda y Desarrollo Urbano de EE. UU. (HUD). La ciudad solo pudo completar las calles y el drenaje antes de que se detuviera la financiación de HUD en 2011. La financiación de HUD se detuvo porque el bloque censal en el que se encuentran los vecindarios de Sunrise Circle y Oakridge Lane ya no era eligible para recibir financiación de HUD tras los resultados del censo de 2010.

3. ¿Por qué la ciudad no utilizó fondos CDBG para comenzar primero con las mejoras del alcantarillado?: En ese momento, la infraestructura principal de alcantarillado que estaba construyendo Trinity River Authority (TRA) para dar servicio a Flower Mound, Argyle, Northlake y otras partes del suroeste del condado de Denton estaba en construcción. Como tal, no había ninguna red de alcantarillado cerca para conectar los vecindarios de Sunrise Circle y Oakridge Lane. Se tomó la decisión de utilizar los fondos CDBG disponibles en ese momento para comenzar el diseño y la construcción de las calles y el drenaje y luego diseñar y construir las líneas de alcantarillado una vez que se construyeran las tuberías principales de TRA.

4. ¿Si HUD retiró los fondos de CDBG en 2011, ¿por qué la ciudad ahora planea llevar alcantarillado al área de Sunrise Circle?: En los últimos años, la ciudad se ha reunido con personas interesadas en desarrollar varios lotes en Sunrise Circle y Oakridge Lane. Como resultado del aumentó de interés por el desarrollo, la ciudad comenzó a planificar la provisión de acceso al alcantarillado al área.

5. ¿Cuándo comenzó el interés de desarrollo que impulsó a la ciudad a comenzar a planificar la extensión del alcantarillado?: El proyecto y el presupuesto se presentaron por primera vez al Concejo Municipal durante la sesión de trabajo del 19 de Agosto de 2021 para el presupuesto del año fiscal 2021-2022. Pueden ver el video aquí. La discusión de todos los proyectos de aguas residuales propuestos comienza a la 1:19:30, y la conexión de aguas residuales de Sunrise Circle se analiza específicamente a la 1:21:43.

6. ¿Se ha retirado el proyecto de conexión de aguas residuales de Sunrise Circle del presupuesto del año fiscal 2023-2024?: No. El presupuesto para el proyecto no se ha establecido ya que el personal de la ciudad todavía está interactuando con el vecindario sobre el mejor camino a seguir y al final esperando la dirección del Concejo Municipal. Una vez que se determine el proyecto final, la financiación se incluirá durante el proceso presupuestario anual o se agregará mediante una enmienda presupuestaria.

7. ¿La ciudad está planeando alguna mejora para los residentes que viven al norte de Oakridge Lane?: No. Las propiedades al norte de Oakridge Lane se encuentran dentro de la Jurisdicción Extraterritorial (ETJ) de la ciudad de Argyle. La ciudad no tiene autoridad para planificar o construir mejoras en la ciudad de Argyle ETJ.

8. ¿El Proyecto de Ley Senatorial 1248 impide que la ciudad regule los tipos de estructuras residenciales dentro de los vecindarios de Sunrise Circle y Oakridge Lane?

No. El Proyecto de Ley Senatorial 1248 (SB 1248), aprobado durante la Sesión Legislativa de Texas de 2017, regula las “casas prefabricadas” ubicadas dentro de “comunidades de casas prefabricadas” y ubicadas en “lotes de casas prefabricadas,” según se define cada una en la Sección 94.001, del código de Propiedad de Texas (TPC). El TPC proporciona estas definiciones:

Casa prefabricada significa una casa prefabricada o una casa móvil según el Código de HUD.
Comunidad de casas prefabricadas significa una parcela de terreno en la que se ofrecen en arrendamiento cuatro o más lotes para instalar y ocupar casas prefabricadas.
Lote de casa prefabricadas significa el espacio asignado en el contrato de arrendamiento para la ubicación de la casa prefabricada del inquilino y el área adyacente a ese espacio designado en el contrato de arrendamiento para uso exclusive del inquilino.

9. ¿El plan de servicio de anexión adoptado el 9 de Septiembre de 1999 (Ord. 58-59) requirió que la ciudad extendiera el servicio de alcantarillado al área de Sunrise Circle?

No. Para los servicios de agua y aguas residuales, el plan de servicios de anexión establece lo siguiente para futuros servicios que se extenderán tras la anexión:

“Es la política de la ciudad de Flower Mound proporcionar todas las extensiones de instalaciones de agua y aguas residuales de acuerdo la ordenanza 25-78, para extensiones de agua y alcantarillado dentro de la ciudad de Flower Mound. El área propuesta para la anexión deberá contar con servicios de agua y alcantarillado de acuerdo con la Ordenanza cuando lo soliciten propietarios individuales, residentes o desarrolladores sujetos a las reglas y regulaciones promulgadas por la Comisión de Conservación de Recursos Naturales de Texas (TNRCC) y sujeto a los certificados de conveniencia y necesidad.”

Puede encontrar una copia de la ordenanza de anexión y el plan de servicios aquí, y una copia de la ordenanza 25-78 aquí.

Según la Ordenanza 25-78, los servicios se ampliarán previa solicitud y pago por parte del propietario. Según la ordenanza, el propietario es responsable del costo de extender los servicios a su lote.

Notas: L TNRCC ahora se conoce como comisión de Calidad Ambiental de Texas (TCEQ).

La Ordenanza 25-78 ha sido recodificada desde 1999 y se puede encontrar en el Código de ordenanzas de ciudad aquí.

10. ¿La petición de Sunrise Circle requiere que la ciudad extienda los servicios de alcantarillado?: No, no por sí solo. Como se indicó anteriormente, la ordenanza de la ciudad requiere el pago del costo de ampliar los servicios.

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Sunrise Circle - Sewer and Septic Questions

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1. What does the Town consider to be a failed or malfunctioning septic system?

Even with proper maintenance, a septic system can fail and/or malfunction. A malfunctioning system includes a system that is causing a nuisance or is not operating in compliance with the State and Town regulations. By recognizing the signs early, potential failures, along with environmental hazards and financial woes, can be minimized. Below are some key factors in recognizing a malfunctioning system.

Water backing up into the house or yard.
If there is more water entering the septic system than the system can handle, water can/will back up into the easiest places, such as homes and yards.
Foul odors can be an indicator of septic failure or malfunction. If foul odors are noted in the drain or application field, around the tanks, etc., contact your licensed maintenance provider immediately.
Damp, wet areas, pooling, or ponding in the drain field or spongy, bright, green grass in the area of the drain field or spray heads could be a sign of a damaged or failed drain line or damaged spray heads. Many times, this can be caused by driving or mowing over the area and damaging the lines or spray application heads.
An alarm will sound at the point of failure for certain types of systems. Alarm notifications will be triggered on the control panel. This is a definite sign that the system is in need of maintenance or repair.
Regular, routine maintenance and inspections, including regular pumping and cleaning, help to reduce the likelihood of system failure.

2. How many septic systems are currently failing in the Sunrise Circle area?: One. The Town is currently working with the property owner on replacement of their system. Since the system was determined to be failing, the property owner has worked to keep the tanks pumped out to prevent water surfacing. This mitigation strategy may be used temporarily for septic systems until they can be replaced.

3. What happens if my septic system fails, and I cannot afford to replace it?: The Town understands the burden replacing a septic system can place on property owners. The Town’s policy is to work with property owners on a strategy to first mitigate any public health concerns while looking for a permanent solution. In an effort to eliminate any immediate health concern, an owner may be allowed to have the system pumped until it can be repaired or replaced. The Town can provide a list of registered septic contractors that the property owner can contact for quotes for replacement.

4. If the Town extends sewer to just inside the neighborhood, will the Town force me to extend sewer if my septic system needs repair or fails, and I’m within 300 feet of the sewer line?: An owner may make necessary repairs at any time. If the septic system has failed, the owner will be required to connect to the sewer line.

5. If the Town does not proceed with any sewer extension project, will the Town force me to extend sewer if my septic system needs repair or fails?: No. An owner may use, repair, and replace the septic system as necessary.

6. What is the cost to properly abandon a septic system?: The Town recommends that you obtain multiple estimates from qualified contractors. Each situation will be different, but you can plan on the cost to properly abandon a septic system to range between $1,000 - $2,000.

7. What is the cost to extend the Town's sewer to my lot?: Without specific details of your circumstances, it’s extremely difficult to provide an estimated cost, and the Town recommends that you obtain multiple estimates from qualified contractors. Each situation will be different, but you can plan on the cost to extend a public sewer system to range between $50 to $120 per linear foot. Cost estimates will increase with bores, the addition of manholes, and addressing unforeseen conflicts that may be present in the Town’s right-of-way.

8. What is the cost to connect my home to the Town's sewer?: Without specific details of your circumstances, it’s extremely difficult to provide an estimated cost, and the Town recommends that you obtain multiple estimates from qualified contractors. The Town reached out to plumbers to obtain a general ballpark estimate, and you can expect the cost to range between $200 to $400 per liner foot. Cost estimates will fluctuate based on where the private sewer line must connect to your home, the depth of the Town’s sewer line in the right-of-way, and any unforeseen conflicts in your yard. The Town maintains a list of registered contractors where you can search for plumbers that can provide cost estimates specific to your situation.

9. What other costs are there to connect to the Town's sewer system?: Aside from the private costs to abandon the septic system and install the private plumbing from the house to the Town’s sewer system, there is also a $467 impact fee.

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Sunrise Circle - Sewer and Septic Questions Spanish

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1. ¿Qué considera la ciudad que es un sistema séptico fallido?

Incluso con un mantenimiento adecuado, un sistema séptico puede fallar. Al reconocer las señales a tiempo, se pueden minimizar posibles fallas junto con los peligros ambientales y los problemas financieros. A continuación, se detallan algunos factores clave para reconocer fallas del sistema.

El agua regresa a la casa o jardín.
Si ingresa más agua al sistema séptico de la que el sistema puede manejar, el agua puede regresar a los lugares más fáciles, como casas y jardín.
Los malos olores pueden ser un indicador de falla o mal funcionamiento del tanque séptico. Si se observan malos olores en el drenaje o en el campo de aplicación, alrededor de los tanques, etc., comuníquese de inmediato con su proveedor de mantenimiento autorizado.
Las áreas húmedas, mojadas, charcos o charcos en el campo de drenaje, pasto esponjoso, verde brillante en el área del campo de drenaje o cabezales rociadores podrían ser una señal de una línea de drenaje dañada o fallida o cabezales rociadores dañados. Muchas veces, esto puede ser causado por conducir o cortar el césped sobre el área y dañar las líneas o los cabezales de aplicación del rociador.
Sonará una alarma en el punto de falla y se activarán notificaciones de alarma en el panel de control. Esta es una señal definitiva de que el sistema necesita mantenimiento o reparación.
El mantenimiento y las inspecciones regulares y rutinarios, incluido el bombe y la limpieza regular, ayudan a reducir la probabilidad de fallas del sistema.

2. ¿Cuántos sistemas sépticos están fallando actualmente en el área de Sunrise Circle?: Una. Actualmente, la ciudad está trabajando con el propietario de la propiedad para reemplazar su Sistema. Desde que se determine que el Sistema estaba fallando, el dueño de la propiedad ha trabajado para mantener los tanques bombeados para evitar que el agua salga a la superficie. Esta estrategia de mitigación se puede utilizar temporalmente para sistemas sépticos hasta que puedan ser reemplazados.

3. ¿Qué sucede si mi sistema séptico falla y no puedo reemplazarlo?: La ciudad comprende la carga que el reemplazo de un sistema séptico puede suponer para los propietarios. La política de la ciudad es trabajar con los propietarios en una estrategia para mitigar primero cualquier problema de salud pública mientras se busca una solución permanente. En un esfuerzo por eliminar cualquier problema de salud inmediato, se le puede permitir al propietario bombear el sistema hasta que pueda ser reparado o reemplazado. La ciudad puede proporcionar una lista de contratistas sépticos registrados con los que el propietario puede comunicarse para solicitar cotizaciones de reemplazo.

4. ¿Me obligará la cuidad a ampliar el alcantarillado si mi sistema séptico necesita reparación o falla y estoy a 300 pies de la línea de alcantarillado?: El propietario puede realizar las reparaciones necesarias en cualquier momento. Si el sistema séptico falla, el propietario deberá conectarse a la línea de alcantarillado.

5. ¿Me obligará la ciudad a ampliar el alcantarillado si mi sistema séptico necesita reparación o falla?: No. Un Propietario puede usar, reparar, y reemplazar el sistema séptico según sea necesario.

6. ¿Cuál es el costo de abandonar adecuadamente un sistema Séptico?: La Ciudad recomienda que obtenga varias estimaciones de contratistas calificados. Cada situación será diferente, pero puede planificar que el costo de abandonar adecuadamente un sistema séptico oscile entre $1,000 y $2,000.

7. ¿Cuál es el costo de extender el alcantarillado de la ciudad hasta mi lote?: La Ciudad recomienda que obtenga varias estimaciones de contratistas calificados. Cada situación será diferente, pero puede planificar que el costo de ampliar un sistema de alcantarillado público para que oscile entre $50 y $120 por pie lineal. Las estimaciones de costo aumentarán con las perforaciones, la adición de pozos de registro y la resolución de conflictos imprevistos que puedan estar presentes en el derecho de paso de la ciudad.

8. ¿Cuál es el costo de conectar mi casa al alcantarillado de la ciudad?: La Ciudad recomienda que obtenga varias estimaciones de contratistas calificados. Cada situación será diferente, pero puede planificar que el costo de conectar su casa al sistema de alcantarillado de la ciudad oscile entre $200 y $400 por pie lineal. Las estimaciones de costos fluctuarán según dónde debe conectarse la línea de alcantarillado privada a su casa, la profundidad de la línea de alcantarillado de la ciudad en el derecho de paso y cualquier conflicto imprevisto en su jardín.

9. ¿Qué otros costos hay para conectarse al sistema de alcantarillado de la ciudad?: Aparte de los costos privados para abandonar el sistema séptico e instalar la plomería privada desde la case hasta el sistema de alcantarillado de la ciudad, también hay una tarifa de impacto de alcantarillado de la ciudad, también hay una tarifa de impacto de $467.

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Sunrise Circle - Water Supply Questions

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1. Who provides drinking water to Sunrise Circle and Oakridge Lane?: Drinking water is provided from Texas Water Utilities by SouthWest Water Company, formerly Monarch Utilities. Customer Service can be reached at 866.654.7992 or TXcustomercare@swwc.com.

2. Where can I find the latest Water Quality Report from SouthWest Water Company?: The most recent report is available at https://www.swwc.com/wp-content/uploads/files/tx/ccr/ccr-stes-2022.pdf.

3. If I have questions about water quality, who with SouthWest Water Company should I contact?: Chuck Barry, SouthWest Environmental Health and Safety Manager, is available via phone at 512.531.6271 or email at tbarry@swwc.com.

4. What regulatory agency regulates my drinking water provider and how can I contact them?: Public Water Systems are regulated by the Texas Commission on Environmental Quality (TCEQ). You can find additional information at https://www.tceq.texas.gov/. Their main hotline number is 512.239.4691. Ask about "Total Coliform in drinking water" to be routed to the groundwater quality group.

5. How can I find information about my drinking water system and water quality test results?

Information on Public Water Systems can be found on the TCEQ Drinking Water Watch website at https://dww2.tceq.texas.gov/DWW/.

Water System Number: 0610059
Water System Name: Stonecrest Estates
Click on the Water System No. shown on the next webpage.

6. What is a total coliform positive or present sample?

A water sample is "present for total coliform" or "total coliform positive" if coliform bacteria are found in the sample. Generally, coliforms are bacteria that are not harmful and are naturally present in the environment. They are used as an indicator that other, potentially harmful, fecal bacteria (indicated by the E. coli species) could be present. If any routine or repeat sample is total coliform positive or present, the system (i.e., the lab) must further analyze that sample to determine if E. coli are present. E. coli is a more specific indicator of fecal contamination and is a potentially more harmful pathogen than other bacteria typically found in the total coliform group. The presence of coliform bacteria in tap water suggests that there could be a problem with existing equipment or treatment systems, contamination of the source water, or a breach in the distribution system that could introduce E. coli contamination. *Source Environmental Protection Agency (EPA)

When a water system receives a total coliform positive or total coliform present sample result, within 24 hours, the owner or operator of the system must collect a set of repeat total coliform samples in the distribution system; all groundwater sources must be sampled for E. coli. The purpose of the repeat samples are to confirm the presence of coliform bacteria in the system and to determine if the groundwater source or distribution system is contaminated with E.coli.

If repeat samples are negative, ROUTINE sampling will be conducted the following month.

7. Where can I view the routine and extra Total Coliform Rule (TCR) sample results?

TCR results can be viewed on the Drinking Water Watch website at https://dww2.tceq.texas.gov/DWW/. After entering the System Name (Stonecrest Estates) or System Number (0610059), click on the TCR Sample Results.

Screenshot of TCR Sample Results

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Sunrise Circle - Water Supply Questions Spanish

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1. ¿Quién proporciona agua potable a Sunrise Circle y Oakridge Lane?: El agua potable la proporciona Texas Water Utilities a través de SouthWest Water Company, anteriormente Monarch Utilities. Puede comunicarse con Servicio al Cliente al 866.654.7992 o TXcustomercare@swwc.com.

2. ¿Dónde puedo encontrar el último informe sobre la calidad del agua de SouthWest Water Company?: El informe más reciente está disponible en https://www.swwc.com/wp-content/uploads/files/tx/ccr/ccr-stes-2022.pdf.

3. Si tengo preguntas sobre la calidad del agua, ¿con quién debo comunicarme en SouthWest Water Company?: Chuck Barry, Gerente de Seguridad y Salud Ambiental del Suroeste, está disponible por teléfono al 512.531.6271 o por correo electrónico a tbarry@swwc.com.

4. ¿Qué agencia reguladora regula a mi proveedor de agua potable y cómo puedo comunicarme con ellos?: Los sistemas públicos de agua están regulados por la Comisión de Calidad Ambiental de Texas (TCEQ). Puede encontrar información en https://www.tceq.texas.gov/. Su Número de línea directa principal es 512.239.4691. Pregunte por “Coliformes Totales en agua potable” para ser encaminado al grupo de calidad de aguas subterráneas.

5. ¿Cómo puedo encontrar información sobre mi Sistema de agua potables y los resultados de las pruebas de calidad del agua?

Puede encontrar información sobre los sistemas públicos de agua en https://dww2.tceq.texas.gov/DWW/.

Número de Sistema de agua: 1610059
Nombre del Sistema del agua: Stonecrest Estates
Haga clic en el número de sistema de agua que se muestra en la siguiente página.

6. ¿Qué es una muestra presente o positive para coliformes totales?

Una muestra de agua está “presente para coliformes totales” o “coliformes totales positivos” si se encuentran bacterias coliformes en la muestra. Generalmente, los coliformes son bacterias que no son dañoso y están presentes de forma natural en el miedo ambiente. Se utilizan como indicador de que podrían estar presentes otras bacterias fecales potencialmente dañoso (indicadas por la especie E. coli). Si alguna muestra de rutina o repetida es positive o está presente para coliformes totales, el sistema (es decir, el laboratorio) debe analizar más a fondo esa muestra para determinar si hay E. coli presente. E. coli es un indicador más específico de contaminación fecal y es un patógeno potencialmente más dañoso que otras bacterias que normalmente se encuentran en el grupo de coliformes totales. La presencia de bacterias coliformes en el agua del grifo sugiere que podría haber un problema con los equipos o sistemas de tratamiento existentes, contaminación de la fuente de agua o una brecha en el sistema de distribución que podría introducir contaminación por E. coli. *Source Environmental Protection Agency (EPA)

Cuando un sistema de agua recibe un resultado de muestra de coliforme total positive o de coliforme total presente, dentro de las 24 horas, el propietario o operador del sistema debe de recolectar un conjunto de muestras repetidas de coliforme total en el sistema de distribución; Se deben tomar muestras de todas las fuentes de agua subterránea para detectar E. coli. El propósito de las muestras repetidas es confirmar la presencia de bacterias coliformes en el sistema y determinar si la fuente de agua subterránea o el sistema de distribución está contaminado con E. coli.

Si las muestras repetidas son negativas, se realizará un muestreo de RUTINA el mes siguiente.

7. ¿Dónde puedo ver los resultados de las muestras de rutina y adicionales de la Regla de Coliformes Totales (TCR)?

Los resultados del TCR se pueden ver en https://dww2.tceq.texas.gov/DWW/. Después de ingresar el nombre del sistema (Stonecrest Estates) o el número del sistema (0610059), haga clic en TCR Sample Results.

A graph showing where on the Drinking Water Watch website the Total Coliform Rule (TCR) results are.

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Sunrise Circle - Zoning Questions

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1. What is the current zoning of my property?: The entire Sunrise Circle and Oakridge Lane area is designated as Interim Holding. This is a designation that is given to property when it is first annexed into the Town with the expectation that once a property owner was interested in further developing their property, they would request final zoning.

2. What are the limitations to Interim Holding?: Interim Holding allows the uses that are permitted under Agricultural zoning. (Click here to review the list.) It is also held to the limitations of Agricultural zoning, such as minimum building setbacks and maximum lot coverage. (Click here to review these dimensional limitations.) Agricultural zoning is typically assigned to lots that are at least 2-acres in size, so one of the biggest challenges the Agricultural dimensions create for future development of the lots in Sunrise Circle and Oakridge Lane is that it requires 25-foot minimum side yard setbacks, which makes it very challenging to place a new home on the lot within those parameters. Another challenge is that Interim Holding doesn’t allow the lot lines of property to be changed at all, so a property owner can neither expand or reduce the size of their lots.

3. What is the current land use of my property?: In the Town’s Master Plan identifying appropriate land uses for this area, it is designated for either Medium Density Residential or Office uses. Medium Density Residential is further defined within the land use plan of the Master Plan as single-family residential uses with lot sizes of minimum 10,000 square feet.

4. How do the land use and zoning relate?: In Flower Mound, there are specific zoning districts that are identified as being appropriate within all of the different identified land uses. If a property owner requests approval on either an initial zoning or rezoning that do not comply with the underlying land use, that application would also require a Master Plan Amendment application that would have to be approved be 3/4’s of the Town Council (or four out of five members) before the zoning request could be considered.

5. What zoning district correlates with Medium Density Residential land use?: SF-10 (Single-Family District – 10) is the zoning district that would be permitted by right without the need for a Master Plan Amendment within areas designated as Medium Density Residential land use.

6. Is the Town of Flower Mound willing to take any actions in relation to the zoning in the Sunrise Circle and Oakridge Lane area?: Yes, the Town will bring forward a Town-initiated zoning request to SF-10 for any property within these areas that is requested by the property owner. Once approved, the SF-10 zoning would allow the property owner to take advantage of reduced side yard setbacks of 10 feet, making the properties more developable. In addition, it would allow property owners the possibility of adjusting property lines through the platting process.

7. What if my lot is currently smaller than 10,000 square feet? What would it mean for my property to be rezoned SF-10?: The dimensional standards, including setbacks, that are associated with SF-10 would be applied to the lot, even if it was not 10,000 square feet. (Click here to review these standards.) The 10,000 square foot minimum size would only come into play if a property owner wanted to amend their plat. If a property owner wanted to change the size of their lot, it would have to meet that minimum size. There is nothing within the zoning that would prevent a person from developing their lot with the dimensions that have already been approved within the plat. However, it would be challenging to build a house with a septic system on a lot that is smaller than 10,000 square feet. We have not seen this happen to date in Flower Mound.

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Sunrise Circle - Zoning Questions Spanish

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1. ¿Cuál es la zonificación actual de mi propiedad?: Toda el área de Sunrise Circle y Oakridge Lane está designada como tenencia provisional. Esta es una designación que se otorga a la propiedad cuando se anexa por primera vez a la ciudad con la expectativa de que una vez que el propietario esté interesado en seguir desarrollando su propiedad, solicitará la zonificación final.

2. ¿Cuáles son las limitaciones de la tenencia provisional?: Tenencia provisional permite los usos permitidos según la zonificación agrícola. (Haga clic aquí para revisar la lista). También se sujeta a las limitaciones de la zonificación agrícola, como los retrocesos mínimos de construcción y la cobertura máxima de lotes. (Haga clic aquí para revisar estas limitaciones dimensionales). La zonificación agrícola generalmente se asigna a lotes que tienen al menos 2 acres de tamaño, por lo que uno de los mayores desafíos que crean las dimensiones agrícolas para el desarrollo future de los lotes en Sunrise Circle y Oakridge Lane es que requiere retrocesos mínimos de 25 pies en el patio lateral, lo que hace que sea muy difícil colocar una nueva casa en el lote dentro de esos parámetros. Otro desafío es que tenencia provisional no permite que se cambien los límites de las propiedades en absoluto, por lo que el propietario no puede ampliar ni reducir el tamaño de sus lotes.

3. ¿Cuál es el uso actual del terreno de mi propiedad?: En el Plan Maestro de la ciudad que identifica los usos del terreno apropiados para esta área, se designa para usos residenciales o de oficinas de densidad media. Residencial de densidad media se define además dentro del plan de uso del terreno del Plan Maestro como usos residenciales unifamiliares con tamaños de lote de un mínimo de 10,000 pies cuadrados.

4. ¿Cómo se relacionan el uso del terreno y la zonificación?: En Flower Mound, hay distritos de zonificación específicos que se identifican como apropiados dentro de todos los diferentes usos del terreno identificados. Si el dueño de una propiedad solicita aprobación para una zonificación inicial o una rezonificación que no cumple con el uso del terreno subyacente, esa solicitud también requeriría una solicitud de Enmienda al Plan Maestro que tendría que ser aprobada por ¾ del Concejo Municipal (o cuatro de cinco miembros) antes de que se pudiera considerar la solicitud de zonificación.

5. ¿Qué distrito de zonificación se correlaciona con el uso del terreno residencial de densidad media?: SF-10 (Distrito Unifamiliar-10) es el distrito de zonificación que se permitiría por derecho sin la necesidad de una Enmienda al Plan Maestro dentro de áreas designadas como uso del terreno residencial de densidad media.

6. ¿Está dispuesta la ciudad de Flower Mound a tomar alguna medida en relación con la zonificación en el área de Sunrise Circle y Oakridge Lane?: Sí, la ciudad presentará una solicitud de zonificación iniciada por la ciudad al SF-10 para cualquier propiedad dentro de estas áreas que sea solicitada por el dueño de la propiedad. Una vez aprobada, la zonificación SF-10 permitiría al propietario aprovechar la reducción de los retrocesos de los patios laterales de 10 pies, lo que haría que las propiedades sean más urbanizables. Además, permitiría a los propietarios la posibilidad de ajustar los límites de la propiedad a través del proceso de planificación.

7. ¿Qué pasa si mi lote actualmente tiene menos de 10,000 pies cuadrados? ¿Qué significaría que mi propiedad fuera rezonificada como SF-10?: Los estándares dimensionales, incluidos los retrocesos, asociados con SF-10 se aplicarían al lote, incluso si no fuera de 10,000 pies cuadrados. (Haga clic aquí para revisar estos estándares). El tamaño mínimo de 10,000 pies cuadrados solo entraría en juego si el propietario quisiera modificar su plano. Si el propietario de una propiedad quisiera cambiar el tamaño de su lote, tendría que cumplir con ese tamaño mínimo. No existe nada dentro de la zonificación que impida que una persona desarrolle su lote con las dimensiones que ya han sido aprobadas dentro del plano. Sin embargo, sería un desafío construir una casa con un sistema séptico en un lote de menos de 10,000 pies cuadrados. No hemos visto que esto suceda en Flower Mound hasta la fecha.

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Transportation Services

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1. What are Traffic Control Devices and what are they used for?: A comprehensive answer to this question can be found on the Transportation Services page. Answer

2. What is the purpose of a STOP sign?: For a comprehensive answer to this question, please use this link. Answer

3. What is the purpose of a Traffic Signal?: Traffic signals are used to assign vehicular and pedestrian right-of-way. They are used to promote the orderly movement of vehicular and pedestrian traffic and to prevent excessive delay to waiting traffic. Traffic signals should not be installed unless one of the warrants specified by the Texas Manual on Uniform Traffic Control Devices (TMUTCD) has been satisfied. The satisfaction of a warrant is not in itself justification for a signal. A traffic engineering study must be conducted to determine if the traffic signal should be installed. The installation of a traffic signal requires sound engineering judgment and must balance the following, sometimes conflicting, goals: Move traffic in an orderly fashion, minimize delay to vehicles and pedestrians, reduce crash - producing conflicts, maximize capacity for each intersection approach.

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Utility Billing

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1. Where is the water department located?: The water department is located at: Flower Mound Town Hall, 2121 Cross Timbers Rd. The office is on the southeast corner of the Morriss Road and Cross Timbers intersection. Hours: Monday - Friday, 8:00 a.m. - 4:30 p.m.

2. How do I get the water service in my name?: Initiating service requires a completed application, a $60 deposit, and a $15 service fee. The application may be submitted in person or by fax. If you do not receive a call from a Utility Billing representative confirming your form has been received, please contact us at 972.874.6010. The deposit and the fee can either be paid at the time of application or can be billed to the account.

3. When do I get my deposit back?: The deposit is held on the account until 12 consecutive months of no late payments and no return checks, or until the account is closed. The deposit will then be credited to the balance of the account.

4. Can the deposit be waived if I send a Letter of Credit?: The deposit can be waived with a Letter of Credit showing no late payments and no return checks within the past 12 months. The Letter of Credit must accompany the application.

5. How can I get garbage service?: Garbage service is started at the same time you begin water service. The garbage service is provided by Republic Services but billed by the Town of Flower Mound. A 95-gallon container is provided, as well as a 95-gallon recycle container. Garbage, recycling, and bulk items are picked up once a week. The Town of Flower Mound will notify Republic Services to deliver containers to new homes upon initiation of a new account. Containers are typically already present at an existing home. For additional information related to garbage and recycling services, please visit Trash/Recycling on the Town's website.

6. Where can I get rid of my moving boxes?: Boxes can be put out with your weekly trash service. Boxes should be flattened, stacked, and placed near the curb. If bundled, they should weigh no more than 50 pounds. Republic Services will pick up the equivalent of a 3’x 3’ x 6’ area.

7. How can I pay my water bill?

There are several ways to pay your water bill. Our curbside utility bill drop box is located on the west side of Town Hall. This drop box is only for check and money order utility payments. Cash payments will not be accepted. The drop box will be checked at 8 a.m. Monday through Friday, so payments received after 8 a.m. will not be processed until the next business day.

You can also drop payments in the Town’s interior drop box located right inside the south entrance of Town Hall. The interior drop box is only for check and money order utility payments. Cash payments will not be accepted. The interior drop box is checked frequently throughout each business day, and any payments dropped off before 4 p.m. Monday through Friday will be processed that same day.

Of course, you can always deliver payments in person to the customer service desk inside Town Hall from 7:30 a.m. to 5 p.m. Monday through Friday. At our customer service desk, we accept check, cash, cashier’s check, money order, Visa, and Mastercard.

And finally, you can enroll in paperless billing or pay your bill electronically. Visit www.flower-mound.com/utilitybilling for e-billing and automatic bank draft payments.

Pay Bill Online

8. Can I check my account online?

You can view your account online through the link below.

https://www.municipalonlinepayments.com/flowermoundtx

View Your Account Online

9. Does Flower Mound offer E-Billing for utility statements?: Yes. The Town of Flower Mound is proud to provide E-Billing statements. Please visit the E-Billing page of the Utilities Billing section for more information.

10. Do you offer water bill averaging?: No, we do not. We bill on actual usage each month.

11. Is the meter read every month?: Yes. Most water meters are read electronically with a wand. However, Meter Services can read the meters manually, if necessary.

12. Where is my water meter located?: Most often, the meter is located in front of the house by the curb and has a black rectangular lid.

13. Why is my water bill so high?: There are various reasons for high water bills. Often, the cause is related to a sprinkler system as sprinkler systems can use up to 60 gallons of water per minute, per zone. You can read your water meter before and after using the sprinkler system to get an accurate usage for lawn watering. Water leaks are another reason for high usage. A leak 1/32” in diameter can use 180 gallons in 24 hours, 5,400 per month.

14. What do I do if I have a leak?

If a leak occurs during the business hours of 7:30 a.m. - 5 p.m., Monday - Friday, please call the Utility Billing Division at 972.874.6010 for a service technician to turn off your water so repairs can be made. If an emergency leak is discovered and you require assistance turning off the water after hours, please call 972-539-0525, and the appropriate personnel will contact the Service Department to come and turn off your water. Call the Utility Billing Division number when your repairs are finished for your water to be turned back on. Yes, it is okay if the plumber turns it back on and most often they do. If the leak causes your bill to go up higher than normal, contact the Utility Billing Division to see if an adjustment is available.

For more information on turning off your water during a water leak, click here.

15. How can I check for a slow leak?: Choose a time when water will not be used for at least six to eight hours (such as over night or if no one will be home during the day). Take a meter reading before and after the allotted time. If there is a difference in the readings, there is possibly a leak.

16. Why is my sewer rate so high?: Sewer rates are based on water consumption during the months of December, January, and February (when water consumption is generally the lowest). For additional information, please see the Sewer Averaging section of the website.
Water / Sewer

17. How often is my meter read and how is it read?: The Town of Flower Mound has six billing cycles every month to allow customers more time to pay their water bills. With six billing cycles, it is the policy of the Meter Services Division to read all meters on a monthly basis. In accordance with this policy, the bill you receive will be on a monthly basis. The meter readers are equipped to read your meter with an electronic reading device. This device downloads the current usage into the utility billing system, eliminating any guesswork or human error.
In some circumstances, where a meter has to be read manually, the meter readers are equipped to read the meter by hand with special tools. Because all of the meters are located in meter boxes that are placed in the ground, dirt accumulation is a constant problem. Weather, soil type, leaves, and ant beds all contribute to the situation. Whenever this occurs and a water meter needs to be read manually, the meter readers simply brush away the dirt to reveal the meter dial. They also have specially designed reading tubes to read through the water in order to acquire a read, which, in turn, is entered into the hand-held equipment manually.

18. How do I turn off my water at the meter?: In the meter box located on your property is an angle stop. The angle stop has two ears on the left and right sides. The middle of the angle stop is marked with an arrow, indicating which direction the water is flowing. To turn off the water at the angle stop, place channel locks or a special turn off wrench (which can be purchased at your local hardware store) on the center of the angle stop, where the arrow is located. Turn angle stop clockwise until both ears are together, approximately 180 degrees. To turn water back on, turn the angle stop approximately 180 degrees the opposite way, or until the arrow on the angle stop is facing the meter. For more information on turning off your water, click here.
Angle Stop Example Picture

19. How do I test for a water leak on my side of the meter?: Please visit the Water Leaks FAQ portion of our website.
Testing a Water Leak

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