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1. Why should I give my name and number when calling in a complaint? Is this information kept confidential?
2. What steps does Code Enforcement take when going out to investigate a complaint, and what is the notification process?
3. Do I need a permit to have a garage sale? Where can I place garage sale signs?
4. What do I do if I have a common fence and the neighbors do not want to pay their portion to repair/replace it?
5. How do I locate my property lines?
6. What can I do if branches or shrubs from a neighbor’s yard are overhanging my yard?
7. What are the size restrictions for parking a boat, trailer, or recreational vehicle in a driveway?
8. What is the difference between HOA regulations and Town regulations, and which regulations control?
9. What are the restrictions for placing a “For Sale” sign on a vehicle and parking it?
10. Do I need a permit for a home occupation?
11. What are the codes for High Weeds & Grass?
12. What are the codes regarding noise control, and what can be done after hours?
13. Whom do I call regarding my neighbors over-watering their yard?
14. What are the codes regarding junk vehicles?
15. My neighbor has a vehicle that has been stored on his driveway for several months. Is this a violation?
16. How do I dispose of extra brush/bulk pickup other than on my regularly scheduled pick-up days?
17. My neighbor leaves his/her lights on all night. Is this a violation of the Town’s lighting ordinance?

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1. Are guests allowed to bring coolers and outside food into the outdoor water park?
2. Are outside floats allowed in the park?
3. What slides or attractions have height restrictions?
4. Is there a discount for guests who are not going to swim?
5. Are lifejackets available at the park?
6. Is smoking allowed in the park?
7. Does the CAC accept credit cards?
8. What type of attire is required to swim at the CAC?
9. Does the CAC offer rain checks?
10. Does the CAC offer swim lessons?
11. What chemicals are used in the CAC pools?
12. How old does someone need to be to work out on the Fitness Floor?

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1. Who do I call about immunizations for school kids?
2. Does the Town spray for mosquitoes?
3. What can I do about mosquitoes?
4. Should I be concerned about West Nile Virus?
5. What are the requirements for running a home-based daycare?
6. Where can I get a list of daycares in the Town?
7. What can be done about rats in my neighborhood?

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1. Can you make the lights turn green?
2. How do I dispose of my half-empty paint cans?
3. What do I do with old oil or gasoline?
4. Will the Fire Department refill my fire extinguisher?
5. How do I get a permit to burn?
6. Are camp fires legal and do I need a permit for one?
7. Why does a fire engine come when you call for an ambulance?
8. What does MICU mean?
9. When an emergency vehicle is approaching that is displaying emergency lights and sirens, what should I do?
10. Why did I get billed for an ambulance transport?
11. What is the difference between an EMT and a paramedic?
12. Why does the emergency equipment run with lights and siren and then just turn them off?
13. Does the Town furnish your meals?
14. Do the personnel on the ambulance fight fires also?
15. Why are the fire hydrants different colors?
16. How many hours does a firefighter and administrative personnel work?
17. Why was my ambulance ride to the hospital so bumpy and uncomfortable?
18. What type of fire extinguisher is best for my home?
19. Can I get my blood pressure checked at the fire station?
20. How often should I change the battery in my smoke detector?

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1. What forms of payment do you accept?
2. Is my $30 down payment applied to my session fee or is this an additional fee?
3. If my child is not a Member of the CAC at time of registration, may I receive a prorated refund at a later date if they do become a member?
4. What is your refund policy?
5. May my child sign up for just one week or do I have to sign up for all weeks of camp?
6. If my child is only attending one day out of the entire week, do I still need to pay for the entire week?
7. If I register my child for all weeks of camp, is there a discount?
8. If my child is placed on the waitlist, when will I know if he or she is accepted?
9. Why do you require each child to have a copy of current shot records?
10. Why do you now require a current copy of insurance cards?
11. What certifications or qualifications do you require for your staff?
12. Where is the location of the CAC Camps?
13. What is a typical day for Explorer Camp?
14. What is a typical day for Adventure Camp?
15. What are your hours of operation for camp and do you offer before and after hours care?
16. What if I’m unable to pick up my child(ren) by 6 p.m.?
17. Do you provide breakfast, lunch and/or snacks?
18. What does my child need to bring to camp?
19. How many field trips are scheduled for the Summer Camp?
20. What form or transportation does your camp use for field trips?
21. May I accompany my child on the field trips?
22. Are parents allowed to sit in on Camp?
23. What is the age range for Summer Camp?
24. Why do I need to walk my camper into the Community Activity Center?
25. What is the ratio of campers to counselors?
26. How are medications handled?

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1. Who operates The Hound Mound at Heritage Park?
2. What are The Hound Mound’s rules?
3. What is the size limits for the different areas?
4. Can people or dogs get hurt at The Hound Mound?
5. How do I avoid a dog fight?
6. What should I do if a dog fight erupts?
7. Can I bring food and/or water into the park?
8. Does my dog need city tags to enter?
9. Does my dog need a current rabies shot to play in The Hound Mound?
10. Is there an age limit for dogs?
11. What should I do about an aggressive dog?
12. What if a dog bites someone?
13. What if I see someone breaking the rules of The Hound Mound?
14. Should I bring my dog to the park when it’s really hot?
15. What should I do if I suspect my dog has heat stroke?

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1. What is the procedure for obtaining materials through Interlibrary Loan?
2. How long does it take for materials to arrive?
3. How long can materials be kept for use?

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1. How do I contact a city/county department?
2. Where can I find the answers to my frequently asked questions?

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1. Where is the court located?
2. What are the hours of operation?
3. What can I do about this ticket?
4. What holidays does the Municipal Court observe?
5. Can anyone take care of my ticket for me?
6. How much is my ticket?
7. Do you accept checks?
8. What Is deferred disposition?
9. What is suitable courtroom attire and behavior?
10. May I request a continuance?
11. How can I clear a warrant?

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1. Are there gas wells in Flower Mound?
2. How many gas wells are currently operating in Flower Mound?
3. Can the Town of Flower Mound legally prohibit gas well drilling?
4. Does the Town profit when drilling takes place on private property?
5. What role does the Town Council have in gas well permitting and regulation?
6. What are the powers and responsibilities of the Oil and Gas Board of Appeals?
7. How can I get more information about the Town Council, Oil and Gas Board of Appeals?
8. Does the Town of Flower Mound have an ordinance regulating gas wells?
9. Does the Town of Flower Mound have an ordinance regulating oil and gas well pipelines?
10. What is the permitting process for an oil or gas well?
11. What is the inspection and monitoring process for gas well operations?
12. How are new gas well applications processed for existing pad sites?
13. Can a permit be administratively issued for a new gas well?
14. How do the Master Plan, SMARTGrowth, and zoning relate to gas drilling?
15. How does the Town’s tree ordinance relate to gas well drilling?
16. What is the difference between specimen trees, protected trees, and non-protected trees?
17. What are the setback requirements for tank batteries, well facilities, and equipment?
18. Does the Town staff measure drilling and gas production noise while on location?
19. What are variances?
20. Does the Town allow salt water injection (disposal) wells?
21. What is the difference between an individual gas well and a pad site?
22. Will someone be on the drilling site at all times?
23. Has the Town of Flower Mound requested or conducted air quality testing?
24. How can I acquire information about TCEQ air quality test results in the Barnett Shale?
25. What is a Volatile Organic Compound (VOC)?
26. Did the Texas Department of State Health Services conduct a “cancer cluster” study in Flower Mound?
27. Has the TDSHS previously conducted studies in Flower Mound? What were the conclusions?
28. Is the Town involved in soil and water quality testing?
29. Did the TCEQ install a permanent air quality monitoring station in Flower Mound?
30. Is the Town Conducting Additional Air Quality Testing?
31. What does the TCEQ 24/7 permanent air monitoring station test for?
32. Where can I review all of the previous air quality test results?
33. What is seismic surveying?
34. What type of equipment is involved with seismic surveying?
35. When will seismic testing be conducted in Flower Mound?
36. Where can seismic testing be conducted?
37. Is seismic testing allowed on Flower Mound roads?
38. How has staff responded to inquiries regarding seismic testing?
39. Who can I contact for more information regarding Seismic Surveying activities within the Town of Flower Mound?
40. How can I find out if a natural gas well permit has been obtained near my property or additional information about gas well drilling within our Town limits?
41. Can someone else own the minerals underneath my property? How can I tell if I own my minerals?
42. Will drilling affect the foundation of my house?
43. Can a gas well be placed on my property without my permission?
44. What can I expect when a company is going to drill in my area?
45. Has the impact gas wells have upon property values been considered?
46. What emergency plans are in place in case of an accident?
47. What criteria are used by the Flower Mound Fire Department to review gas well sites?
48. Are traffic signals considered to manage truck traffic related to gas wells?
49. When is a Workover Rig Necessary?
50. How do I obtain additional information regarding gas wells in Flower Mound?
51. Who can I call if I have a question or concern?
52. Oil and Gas Drilling Disclaimer

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1. Do I need to submit all of my documents before testing?
2. How long does the hiring process generally take?
3. As an out of state applicant, how many trips will I need to make to Flower Mound during the hiring process?
4. Can I be considered if I have used marijuana or other drugs / narcotics in the past?
5. What will happen if I intentionally omit important information or am found to be deceptive in the hiring process regarding my background history?
6. I have been disqualified or was previously disqualified from the hiring process. How long is it before I can reapply?
7. Do I have to live in Flower Mound to be a Flower Mound police officer?
8. Does the Flower Mound Police Department have a policy on tattoos and beards?
9. How many sworn officers does the Flower Mound Police Department have?
10. How long is the police academy?
11. I was discharged from the military with a General Discharge Under Honorable Conditions or an Uncharacterized Discharge. Is this acceptable to apply for the Flower Mound Police Department?
12. Does the Flower Mound Police Department offer a study guide for the written examination?
13. Are there any age or physical limitations on who can apply to be a police officer?
14. Do I have to attend a police academy?
15. Is there any way to skip patrol and go directly into a specialized unit?
16. What types of questions are on the police written examination?
17. Does the Flower Mound Police Department offer lateral transfers for police officers?
18. May I submit a resume?
19. When is the next police academy?
20. Are there any fees or costs that I would need to pay for attending the academy?
21. Does the Flower Mound Police Department furnish all of my uniforms and equipment?
22. Does the Flower Mound Police Department require that my college hours be in Criminal Justice?
23. What is done on the testing day?
24. What is the attire for the various steps of the hiring process?
25. When do benefits start?
26. What shifts do patrol officers work?
27. What are the main areas that disqualify applicants?
28. What is the police academy like?
29. Do I need to turn in my application and personal history statement before I can test?
30. I am a police officer in another state. What is the process of being licensed in Texas?
31. If I am sent to a Police Academy, is there a minimum service time commitment?

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1. How do I get a copy of an accident report?
2. How do I take care of a traffic citation?
3. Why do I sometimes see Flower Mound police officers running radar or working traffic in one location on a regular basis?
4. Do officers wear body cameras?
5. Are there in-vehicle cameras?
6. What should I do if I would like to file a complaint, including a complaint of racial or bias-based policing, or submit a commendation about a police employee?
7. What type of external oversight does the department have?
8. What has Flower Mound done to ensure compliance with use of force directives?
9. Are all officers current on required training?
10. What de-escalation training/education do officers receive?
11. What classes or training are officers required to take regarding de-escalation, racial bias, and use of force?
12. Does de-escalation training/education include content on the mentally ill or cognitively challenged?
13. How does the FMPD's policies align with the "Eight Can't Wait" campaign?
14. What are the police officer hiring requirements/practices?
15. Is there a particular officer that works in my neighborhood?
16. How do I schedule a crime prevention program?
17. Does the Flower Mound Police Department offer a Citizen’s Police Academy?
18. Can citizens ride along with a police officer on patrol?
19. Does the Flower Mound Police Department offer a finger printing service?
20. Does the police department offer a Vacation Watch for residents?
21. Does the police department offer child safety seat inspections?
22. How do I obtain an alarm permit for my home or business?
23. Why do I have to have an alarm permit?
24. I received an alarm permit renewal invoice from Colorado Springs, Colorado. Is this correct?
25. Can I determine if I have a warrant out for my arrest over the phone?
26. Can I report information about possible criminal activity and remain anonymous?
27. What can I do if I see a reckless driver?
28. Can I drop charges in a family violence case?
29. Can the Flower Mound Police Department provide me with copies of vehicle registration, drivers license, or criminal history returns?

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1. I think my son/daughter is abusing drugs or alcohol. Where do I start?
2. How do I test my teen for drugs or alcohol?
3. I just found out my teen is using drugs and feel completely overwhelmed. Where can I find some peer support, other parents who have been through this?
4. Does the school have any resources when it comes to substance abuse?
5. My teen was arrested for drugs or alcohol. What happens next?
6. Do we have NA or AA groups that meet here in Flower Mound, Lewisville, or Highland Village?
7. I am a single parent. Does Flower Mound, Lewisville, or Highland Village have any Big Brothers/Big Sisters organization in the area?
8. Where can I dispose of unwanted prescription medication that I don’t want to end up in the hands of my teenager or the water supply?
9. How can I find information about drug and alcohol treatment facilities in the area?

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1. Why did the Town begin this program?
2. I thought the town took care of sidewalks. Why do I have to pay for it?
3. Is the town making money off of this program?
4. Why is it cheaper to participate with the Town rather than hiring my own contractor?
5. What happens if I don’t repair my sidewalk?
6. What happens if my irrigation system is damaged during the repairs to my sidewalk?
7. Who do I contact for more information?

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1. What is the Town's Residential Rehabilitation Program?
2. Who qualifies for the Residential Rehabilitation Program?
3. What properties are eligible?
4. How do I get more information?

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1. ¿Qué es el Programa de Rehabilitación Residencial de la ciudad?
2. ¿Quién califica para el Programa de Rehabilitación Residencial?
3. ¿Qué propiedades son elegibles?
4. ¿Como obtengo más información?

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1. Does the Town want to develop the Sunrise Circle area?
2. Why didn’t the Town finish the improvements it started in 2004?
3. Why didn’t the Town use CDBG funding to start with sewer improvements first?
4. If the CDBG funding was pulled by HUD in 2011, why is the Town planning to bring sewer to the Sunrise Circle area now?
5. When did the development interest start that prompted the Town to start planning the sewer extension?
6. Has the Sunrise Circle wastewater connection project been pulled from the Fiscal Year 2023-24 budget?
7. Is the Town planning any improvements for residents that live north of Oakridge Lane?
8. Does Senate Bill 1248 prevent the Town from regulating the types of residential structures within the Sunrise Circle and Oakridge Lane neighborhoods?
9. Did the annexation service plan adopted on September 9, 1999 (Ord. 58-99) require the Town to extend sewer service to the Sunrise Circle area?
10. Does the Sunrise Circle petition require the Town to extend sewer services?

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1. ¿Quiere la ciudad desarrollar el área de Sunrise Circle?
2. ¿Por qué la ciudad no terminó las mejoras que comenzó en 2004?
3. ¿Por qué la ciudad no utilizó fondos CDBG para comenzar primero con las mejoras del alcantarillado?
4. ¿Si HUD retiró los fondos de CDBG en 2011, ¿por qué la ciudad ahora planea llevar alcantarillado al área de Sunrise Circle?
5. ¿Cuándo comenzó el interés de desarrollo que impulsó a la ciudad a comenzar a planificar la extensión del alcantarillado?
6. ¿Se ha retirado el proyecto de conexión de aguas residuales de Sunrise Circle del presupuesto del año fiscal 2023-2024?
7. ¿La ciudad está planeando alguna mejora para los residentes que viven al norte de Oakridge Lane?
8. ¿El Proyecto de Ley Senatorial 1248 impide que la ciudad regule los tipos de estructuras residenciales dentro de los vecindarios de Sunrise Circle y Oakridge Lane?
9. ¿El plan de servicio de anexión adoptado el 9 de Septiembre de 1999 (Ord. 58-59) requirió que la ciudad extendiera el servicio de alcantarillado al área de Sunrise Circle?
10. ¿La petición de Sunrise Circle requiere que la ciudad extienda los servicios de alcantarillado?

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1. What does the Town consider to be a failed or malfunctioning septic system?
2. How many septic systems are currently failing in the Sunrise Circle area?
3. What happens if my septic system fails, and I cannot afford to replace it?
4. If the Town extends sewer to just inside the neighborhood, will the Town force me to extend sewer if my septic system needs repair or fails, and I’m within 300 feet of the sewer line?
5. If the Town does not proceed with any sewer extension project, will the Town force me to extend sewer if my septic system needs repair or fails?
6. What is the cost to properly abandon a septic system?
7. What is the cost to extend the Town's sewer to my lot?
8. What is the cost to connect my home to the Town's sewer?
9. What other costs are there to connect to the Town's sewer system?

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1. ¿Qué considera la ciudad que es un sistema séptico fallido?
2. ¿Cuántos sistemas sépticos están fallando actualmente en el área de Sunrise Circle?
3. ¿Qué sucede si mi sistema séptico falla y no puedo reemplazarlo?
4. ¿Me obligará la cuidad a ampliar el alcantarillado si mi sistema séptico necesita reparación o falla y estoy a 300 pies de la línea de alcantarillado?
5. ¿Me obligará la ciudad a ampliar el alcantarillado si mi sistema séptico necesita reparación o falla?
6. ¿Cuál es el costo de abandonar adecuadamente un sistema Séptico?
7. ¿Cuál es el costo de extender el alcantarillado de la ciudad hasta mi lote?
8. ¿Cuál es el costo de conectar mi casa al alcantarillado de la ciudad?
9. ¿Qué otros costos hay para conectarse al sistema de alcantarillado de la ciudad?

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1. Who provides drinking water to Sunrise Circle and Oakridge Lane?
2. Where can I find the latest Water Quality Report from SouthWest Water Company?
3. If I have questions about water quality, who with SouthWest Water Company should I contact?
4. What regulatory agency regulates my drinking water provider and how can I contact them?
5. How can I find information about my drinking water system and water quality test results?
6. What is a total coliform positive or present sample?
7. Where can I view the routine and extra Total Coliform Rule (TCR) sample results?

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1. ¿Quién proporciona agua potable a Sunrise Circle y Oakridge Lane?
2. ¿Dónde puedo encontrar el último informe sobre la calidad del agua de SouthWest Water Company?
3. Si tengo preguntas sobre la calidad del agua, ¿con quién debo comunicarme en SouthWest Water Company?
4. ¿Qué agencia reguladora regula a mi proveedor de agua potable y cómo puedo comunicarme con ellos?
5. ¿Cómo puedo encontrar información sobre mi Sistema de agua potables y los resultados de las pruebas de calidad del agua?
6. ¿Qué es una muestra presente o positive para coliformes totales?
7. ¿Dónde puedo ver los resultados de las muestras de rutina y adicionales de la Regla de Coliformes Totales (TCR)?

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1. What is the current zoning of my property?
2. What are the limitations to Interim Holding?
3. What is the current land use of my property?
4. How do the land use and zoning relate?
5. What zoning district correlates with Medium Density Residential land use?
6. Is the Town of Flower Mound willing to take any actions in relation to the zoning in the Sunrise Circle and Oakridge Lane area?
7. What if my lot is currently smaller than 10,000 square feet? What would it mean for my property to be rezoned SF-10?

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1. ¿Cuál es la zonificación actual de mi propiedad?
2. ¿Cuáles son las limitaciones de la tenencia provisional?
3. ¿Cuál es el uso actual del terreno de mi propiedad?
4. ¿Cómo se relacionan el uso del terreno y la zonificación?
5. ¿Qué distrito de zonificación se correlaciona con el uso del terreno residencial de densidad media?
6. ¿Está dispuesta la ciudad de Flower Mound a tomar alguna medida en relación con la zonificación en el área de Sunrise Circle y Oakridge Lane?
7. ¿Qué pasa si mi lote actualmente tiene menos de 10,000 pies cuadrados? ¿Qué significaría que mi propiedad fuera rezonificada como SF-10?

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1. What are Traffic Control Devices and what are they used for?
2. What is the purpose of a STOP sign?
3. What is the purpose of a Traffic Signal?

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1. Where is the water department located?
2. How do I get the water service in my name?
3. When do I get my deposit back?
4. Can the deposit be waived if I send a Letter of Credit?
5. How can I get garbage service?
6. Where can I get rid of my moving boxes?
7. How can I pay my water bill?
8. Can I check my account online?
9. Does Flower Mound offer E-Billing for utility statements?
10. Do you offer water bill averaging?
11. Is the meter read every month?
12. Where is my water meter located?
13. Why is my water bill so high?
14. What do I do if I have a leak?
15. How can I check for a slow leak?
16. Why is my sewer rate so high?
17. How often is my meter read and how is it read?
18. How do I turn off my water at the meter?
19. How do I test for a water leak on my side of the meter?