If a leak occurs during the business hours of 7:30 a.m. - 5 p.m., Monday - Friday, please call the Utility Billing Division at 972.874.6010 for a service technician to turn off your water so repairs can be made. If an emergency leak is discovered and you require assistance turning off the water after hours, please call 972-539-0525, and the appropriate personnel will contact the Service Department to come and turn off your water. Call the Utility Billing Division number when your repairs are finished for your water to be turned back on. Yes, it is okay if the plumber turns it back on and most often they do. If the leak causes your bill to go up higher than normal, contact the Utility Billing Division to see if an adjustment is available.
For more information on turning off your water during a water leak, click here.