You can view your account online through the link below.
Show All Answers
The water department is located at: Flower Mound Town Hall, 2121 Cross Timbers Rd. The office is on the southeast corner of the Morriss Road and Cross Timbers intersection. Hours: Monday - Friday, 8:00 a.m. - 4:30 p.m.
Initiating service requires a completed application, a $60 deposit, and a $15 service fee. The application may be submitted in person or by fax. If you do not receive a call from a Utility Billing representative confirming your form has been received, please contact us at 972.874.6010. The deposit and the fee can either be paid at the time of application or can be billed to the account.
The deposit is held on the account until 12 consecutive months of no late payments and no return checks, or until the account is closed. The deposit will then be credited to the balance of the account.
The deposit can be waived with a Letter of Credit showing no late payments and no return checks within the past 12 months. The Letter of Credit must accompany the application.
Garbage service is started at the same time you begin water service. The garbage service is provided by Republic Services but billed by the Town of Flower Mound. A 95-gallon container is provided, as well as a 95-gallon recycle container. Garbage, recycling, and bulk items are picked up once a week. The Town of Flower Mound will notify Republic Services to deliver containers to new homes upon initiation of a new account. Containers are typically already present at an existing home. For additional information related to garbage and recycling services, please visit Trash/Recycling on the Town's website.
Boxes can be put out with your weekly trash service. Boxes should be flattened, stacked, and placed near the curb. If bundled, they should weigh no more than 50 pounds. Republic Services will pick up the equivalent of a 3’x 3’ x 6’ area.
There are several ways to pay your water bill. Our curbside utility bill drop box is located on the west side of Town Hall. This drop box is only for check and money order utility payments. Cash payments will not be accepted. The drop box will be checked at 8 a.m. Monday through Friday, so payments received after 8 a.m. will not be processed until the next business day.
You can also drop payments in the Town’s interior drop box located right inside the south entrance of Town Hall. The interior drop box is only for check and money order utility payments. Cash payments will not be accepted. The interior drop box is checked frequently throughout each business day, and any payments dropped off before 4 p.m. Monday through Friday will be processed that same day.
Of course, you can always deliver payments in person to the customer service desk inside Town Hall from 7:30 a.m. to 5 p.m. Monday through Friday. At our customer service desk, we accept check, cash, cashier’s check, money order, Visa, and Mastercard.
And finally, you can enroll in paperless billing or pay your bill electronically. Visit www.flower-mound.com/utilitybilling for e-billing and automatic bank draft payments.
Yes. The Town of Flower Mound is proud to provide E-Billing statements. Please visit the E-Billing page of the Utilities Billing section for more information.
If a leak occurs during the business hours of 7:30 a.m. - 5 p.m., Monday - Friday, please call the Utility Billing Division at 972.874.6010 for a service technician to turn off your water so repairs can be made. If an emergency leak is discovered and you require assistance turning off the water after hours, please call 972-539-0525, and the appropriate personnel will contact the Service Department to come and turn off your water. Call the Utility Billing Division number when your repairs are finished for your water to be turned back on. Yes, it is okay if the plumber turns it back on and most often they do. If the leak causes your bill to go up higher than normal, contact the Utility Billing Division to see if an adjustment is available.
For more information on turning off your water during a water leak, click here.
Choose a time when water will not be used for at least six to eight hours (such as over night or if no one will be home during the day). Take a meter reading before and after the allotted time. If there is a difference in the readings, there is possibly a leak.
Sewer rates are based on water consumption during the months of December, January, and February (when water consumption is generally the lowest). For additional information, please see the Sewer Averaging section of the website.
In the meter box located on your property is an angle stop. The angle stop has two ears on the left and right sides. The middle of the angle stop is marked with an arrow, indicating which direction the water is flowing. To turn off the water at the angle stop, place channel locks or a special turn off wrench (which can be purchased at your local hardware store) on the center of the angle stop, where the arrow is located. Turn angle stop clockwise until both ears are together, approximately 180 degrees. To turn water back on, turn the angle stop approximately 180 degrees the opposite way, or until the arrow on the angle stop is facing the meter. For more information on turning off your water, click here.
Please visit the Water Leaks FAQ portion of our website.