COVID-19 Frequently Asked Questions

Where can I get a COVID-19 test?

Your doctor will make the decision if you should get tested. Those without health insurance can still be tested, if a healthcare provider recommends it. Testing capacity is still limited and direction is fluid. 

Does the hospital have enough beds to handle an outbreak? 

Fortunately, we have a large medical/hospital system in DFW that can share "the load," but it’s important that people only go to the hospital with life threatening symptoms. 

How do I know the information I’m receiving is accurate? 

Make sure you confirm news you hear about COVID-19 by checking the following official websites:

Is there a hotline number for questions? 

Denton County Public Health has established a hotline at 940.349.2585 for community members seeking additional information. The call center is open weekdays, 8 a.m. to 5 p.m. 

The State of Texas has set up a COVID-19 specific option when you dial 2-1-1 to access frequently asked questions about the coronavirus. This line is available 24/7.

What should I use to clean surfaces? 

Visit the Centers for Biocide Chemistries website for a list of suggested effective cleaners. 

Is the Town going to shut down grocery stores? 

No. All levels of government will do everything possible to leave grocery stores open and operating, as efficiently as possible. The executive order issued by Gov. Abbott on Thursday, March 19 does not prohibit people from visiting grocery stores, gas stations, parks, and banks, so long as the necessary precautions are maintained to reduce the transmission of COVID-19.

Will government offices shut down?

Essential services will remain in operation, but public access to government buildings is currently closed.

Where can I find information from Lewisville ISD about COVID-19?

Visit your child’s school district’s website (Ex: Lewisville ISD) for additional information. 

How will the Town help local businesses? 

Businesses can apply for Small Business Administration loans as part of the COVID-19 declaration at www.sba.gov

The Council also directed staff to temporarily lift the enforcement of sign regulations in order to help businesses during the declared disaster.  

Enforcement temporarily paused for the following type of signs:

  • Temporary signs in the parkway as long as visibility is not compromised
  • Temporary “open” signs flashing or blinking
  • Temporary banners on buildings or on stakes in the ground
  • Temporary window signs to attract business or provide instructions for customers

How can we help local businesses? 

People are still welcome to purchase goods while practicing social distancing and hygiene recommendations, along with the community gathering requirements related to COVID-19. To-go, curbside, and delivery options are still allowed. 

How can we help those in need?

United Way of Denton County can direct resources to those in need. Visit the United Way of Denton County website for more information. You may also contact local churches.

For a list of additional frequently asked questions regarding the coronavirus, please visit the CDC website

Can I still go to the park? 

Yes. Flower Mound parks remain open to use the trails and walking paths. However, the park playgrounds are closed and you’re asked to only visit the park with your immediate family and practice social distancing from others to help prevent the spread of COVID-19.

Are grocery stores open? 

Yes. Grocery stores are open, but may have altered their hours. Check their Facebook, website, or call ahead before planning your trip. Some grocery stores have special hours for seniors.

Are pharmacies open?

Yes. Pharmacies are considered an essential service. You are allowed to go to the pharmacy to pick up your prescriptions. However, if you are a senior citizen or an at-risk individual, please consider asking someone to pick up your prescriptions for you.

Can I still order takeout or delivery from restaurants? 

Yes. Restaurants and bars can continue to provide takeout and delivery services. Dine-in is closed at all Texas restaurants. Visit www.flower-mound.com/restaurants for a list of current services offered by local restaurants. 

Can I get groceries or packages delivered to my home? 

Yes. You can still receive packages, get groceries delivered, and get meal service delivery. Note that some delivery services may have restrictions for “contactless delivery” or leaving items at your door vs. handing it off. 

Can we visit family and friends?

At this time, County and local officials have ordered that we do not visit friends and family in-person. However, this excludes caring for a family member, friend, or pet from a different household or transporting them from one place to another. Simply put – if at all possible, physically distance yourself from everyone except your immediate family (same house) or those under your care. 

How long should we stay home?

The stay-at-home order takes effect tonight, March 25 at 11:59 p.m. and will last through Monday, April 20. The order could be discontinued earlier or extended beyond, depending on the current situation. 

Who does the order apply to?

Everyone who lives and works in the Town of Flower Mound. Unless you work for an essential business or are doing an essential activity, you must stay home. 

Is this order mandatory? 

Yes. For the safety of those in our community and surrounding areas, people must stay home as much as possible, to prevent the spread of the COVID-19.

I work for an essential business. Will I be allowed to travel to and from work? 

Yes. Law enforcement will not be stopping drivers on their way to and from work simply because they are driving on the roadways.

What is an essential business? 

Essential businesses are services include but are not limited to:

  • Grocery Stores
  • Pharmacies
  • Gas Stations
  • Government Entities
  • Restaurants
  • Hospitals
  • Doctor’s Offices
  • Health Care Facilities
  • Trash/Recycling Pickup

A list of all essential businesses can be found at www.flower-mound.com/essentialbusinesses.

What is an essential activity? 

Essential activities include but are not limited to: 

  • Health and safety activities
  • Picking up necessary supplies and services
  • Outdoor activity (while social distancing)
  • Certain types of essential work
  • Taking care of others

Visit www.flower-mound.com/covid19 for the complete list.