FAQs - COVID-19 CLOSURE

General Questions

How long will the Library be closed?

The Library is CLOSED until further notice. For more information, see the Town's COVID-19 page.

How can I contact the Library?

By phone
Call 972-874-6200 to speak with a staff member. Calls will be returned within one business day.
By e-mail
E-mail fmpl@flower-mound. Please allow at least 24 hours for a response.

Calls and e-mails will be returned within one business day.

How can I get a Library card?

Fill out our online Library card application. Once your address has been verified, you will receive your Library card information via email. Please allow at least one business day for your application to be processed.

Holds

What will happen with the items I have on hold?

Holds that were on the hold shelf prior to our closure, as well as holds that come in during the closure, will remain on hold for you. The "clock" for the pick-up period will reset when the Library reopens.

Renewals

How can I renew my items?

All item due dates will be set to due after the Library opens unless you renew them by phone or online.

By phone
Call 972-874-6200 to speak with a staff member about your renewal.
Online
Click here to Log in to your account online. You will need to have your Library card number and password.

Returns

Where can I return items?

There is a book return slot on the east side of the building. The book return will be closed from 5:00 p.m. Friday until 9:00 a.m. Monday. Returned items will be checked in and removed from your account.

Programs and Events

Will the Library still be having weekly and monthly programs and special events?

All live programs are canceled until further notice. Subscribe to our YouTube channel for storytime broadcasts.

Volunteering

Can I come in to do my volunteer shift?

Volunteers shifts will resume when the Library reopens.