Customer Relations

Mission Statement

The purpose of the Customer Relations Division is to serve our citizens by being sensitive to their needs and resolving their concerns in a timely and courteous manner. Resolution is achieved through coordination with other divisions.

Just Ask Us!

We are the community’s liaison to the Town's departments and divisions. We can help with:

  • Questions about the Town and Town-related services
  • Street light outages
  • Trash and recycling service questions or complaints
  • Utility company information
  • You aren't sure who to call for assistance
  • And more

Street Light Repair

Street lights are repaired by the company that provides power to your area. You may contact your power company to request repair at the numbers below.

Customer Relations would also be glad to take your request at 972.539.SERV (7378). You can also make an online request.


To report a street light outage, call 800.566.2314.

Oncor Electric Delivery

To report a street light outage, call 888.313.6862.