Town of Flower Mound, Texas

Customer Relations

2121 Cross Timbers Road
Flower Mound, Texas 75028
972.874.6000

For service requests or questions, email
townhall@flower-mound.com
or call 972.539.SERV. After hours, please call 972.539.0525.

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Privacy Policy

Thank you for visiting the Town of Flower Mound Web site and reviewing our Privacy Notice. This statement addresses collection, use, and security of and access to information that may be obtained through the use of the Town of Flower Mound Web site.

Section A. - Information Collected and How it is Used

Information Collected and Stored Automatically
If you do nothing during your visit but browse through the Web site, read pages, or download information, we will gather and store certain information about your visit automatically. This information does not identify you personally. We automatically collect and store only the following information about your visit:

The Internet domain (for example, "company.com" if you use a private Internet access account, or "school.edu" if you connect from a university's domain) and IP address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web) from which you access our Web site
The type of browser and operating system used to access our site
The date and time you access our site
The pages you visit
If you linked to the Flower Mound Web site from another Web site, the address of that Web site

We use this information to help us make our site more useful to visitors, to learn about the number of visitors to our site, and the types of technology our visitors use. We do not track or record information about individuals and their visits.

If You Send Us Personal Information
If you choose to provide us with personal information - as in an email to a Town Council member or Town staff, or by filling out a form with your personal information and submitting it to us through our Web site - we use that information to respond to your message and to help us provide the information you have requested. We may share the information you give us with another government agency, department, office or entity, or as otherwise required by law. Moreover, we do not create individual profiles with the information you provide or give it to any private organizations. The Town of Flower Mound does not collect information for commercial marketing.

Section B. Personal Information and Choice

Personal Information Online
"Personal information" is information about a natural person that is readily identifiable to that specific individual. Personal information includes such things as an individual's name, address, and phone number. A domain name or Internet protocol address is not considered personal information.

We collect no personal information about you unless you voluntarily provide it to us by sending us an email, participating in a survey, or completing an online form. You may choose not to contact us by email, participate in a survey, or provide any personal information using an online form. Your choice to not participate in these activities will not impair your ability to browse the Town of Flower Mound Web site and read or download any information provided on the site.

Privacy Warning
Email is not a secure medium. Personal information sent via the Internet can be intercepted. You may, therefore, wish to reconsider the advisability of sending messages that contain sensitive, personal information to this Internet address.

The Town of Flower Mound does not plan on divulging information collected or information disclosed voluntarily, but may be required to do so pursuant to a request under State right-to-know laws such as the Texas Public Information Act, any common law right-to-know laws, other State or Federal laws or pursuant to court order.

If you believe that you submitted personal information to www.flower-mound.com and it is being used for a purpose other than what was intended when submitted, you may contact the Webmaster as shown in the Contact Information Section of this statement.

Section C. Public Access to Information

In the State of Texas, laws exist to ensure that government is open and that the public has a right to access appropriate records and information possessed by state government. At the same time, there are exceptions to the public's right to access public records that serve various needs including the privacy of individuals. Exceptions are provided by both State and Federal laws.

All the information collected at this site becomes public records that may be subject to inspection and copying by members of the public, unless an exemption in law exists.

Section D. Cookies

The Town of Flower Mound uses cookies to customize and enhance your browsing experience. Cookies are simple text files stored on your computer by Internet Web sites to help identify users and enhance customer service. Cookies created by using the Town of Flower Mound Web site may contain personally identifying information such as user contact information consisting of name, address, phone number or email address. The cookie feature is used only to store a randomly generated identifying tag on your computer and does not compromise your privacy or security.

Section E. Security

The Town of Flower Mound, as developer and manager of this Web site, has taken several steps to safeguard the integrity of its data and prevent unauthorized access to information maintained. These measures are designed and intended to prevent corruption of data, block unknown or unauthorized access to our systems and information, and to provide reasonable protection of private information in our possession.

Section F. Disclaimer

The Town Web site and materials may contain hypertext or links to other Internet computer sites which are not owned, operated, controlled or reviewed by the Town of Flower Mound. These links are provided solely as a courtesy and convenience to you, the visitor. When you link to one of these sites, you are no longer on the Town of Flower Mound Web site and this Privacy Notice will not apply. When you link to another Web site, you are subject to the privacy policy of that new site.

The Town of Flower Mound, its agencies, officers, or employees exercise no control over the organizations, views, accuracy, copyright or trademark compliance or the legality of the material contained on those servers and do not sponsor, endorse, or approve the information, content, products, materials, opinions or services contained on such external sites. The visitor proceeds to these external sites at their own risk. The Town specifically disclaims any and all liability from damages which may result from the accessing of a third party site which is linked to the Town of Flower Mound Web site, or from reliance upon any such information.

Section G. Contact Information

You may contact the Town of Flower Mound as follows:

To offer comments about the Town of Flower Mound Web site or about the information presented in this Privacy Notice, and review your personal information, or request correction of your personal information:

Webmaster / Town of Flower Mound
2121 Cross Timbers Road
Flower Mound, TX 75028
Email:webmaster@flower-mound.com