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2121 Cross Timbers Road
Flower Mound, Texas 75028
972.874.6000

For service requests or questions, email
townhall@flower-mound.com
or call 972.539.SERV. After hours, please call 972.539.0525.

Utilities

Water/Wastewater

The Town of Flower Mound provides water and wastewater services for its residents. Other utility services such as gas, electricity, phone and cable television are provided by external organizations. The water department is located in Flower Mound Town Hall at 2121 Cross Timbers Road, on the southesast corner of the Morriss Road and Cross Timbers intersection. Standard department hours are 7:30 a.m. to 5:30 p.m., Monday through Friday. In the event of inclement weather, the Utility Billing Division and Payment Counter may open late or close early. Please call 972.874.6010 to verify working hours. For more information or questions contact Utility Billing at 972.874.6010 or utilitybilling@flower-mound.com.

 

Connecting Service - Water, Sewer, and Trash

Initiating service or changing the name on an existing account requires a completed application, a $60.00 deposit, and a $15.00 service fee. The application may be submitted in person or by fax. The deposit and the fee can either be paid at the time of application or can be billed to the account.

Payments

The Town of Flower Mound accepts payment by check, cash, cashier’s check, money order, Visa, Mastercard, and automatic bank draft. A night drop box is available 24-hours a day on the east side of Town Hall. The customer service counter inside Town Hall is open Monday through Friday 7:30 a.m. to 5:30 p.m. In the event of inclement weather, the Utility Billing Division and Payment Counter may open later or close early. Please call 972.874.6010 to verify working hours.

Fiscal Year 2011-12 Water Rates

In response to rising wholesale water costs, Flower Mound is implementing a rate adjustment that will allow the Town to continue providing residents with a clean, safe, and reliable water supply and wastewater service, while also maintaining and building necessary utility infrastructure.

Rising Wholesale Water Costs

Flower Mound receives water from two sources, the Upper Trinity Regional Water District (UTRWD) and Dallas Water Utilities (DWU). Most wholesale customers pay two fees, an annual "demand charge" and a per gallon "volume" rate.

While the demand charge from DWU has increased at a normal inflationary rate, the demand charge assessed to Flower Mound by the UTRWD has increased from $180,000 per million gallons to $355,935 per million gallons annually since 2003. The 98% hike represents a $5.3 million increase to Flower Mound and positions the UTRWD's demand charge rate equal to a level the district was not projected to reach until 2016. UTRWD's Fiscal Year (FY) 2011 volume rate remained unchanged from FY 2010 at $0.86 per gallon; the District was not projected to set rates at this level until after 2020.

The Town continues to monitor the UTRWD's long-term debt issuance and cost structure. A major concern is the organization's planned share of the proposed Lake Ralph Hall resevoir project. The Town has requested a hearing with the Texas Commission on Enviornmental Quality regarding this project.

During the past several years, the Town has installed new and larger utility lines, expanded the Wastewater Treatment Plant, expanded water lines to the western portions of FM 1171, added a booster pump, completed water line links to increase reliability, and funded energy-saving improvements with grants.

Additional planned utility improvements include rehabilitation of the Wastewater Treatment Plant, increasing elevated storage capacity from 3 to 5.5 million gallons to improve pressure and fire fighting capabilities, and adding auxiliary power to all wastewater stations. Maintaining the current utility system and constructing new facilities to continue providing reliable and high quality service remain key priorities for the Town.

Updated Utility Rate Schedule

In order to balance Utility Fund revenues and expenditures and meet debt service requirements, Flower Mound is implementing a rate adjustment to fund the full cost of operating the utility system. The new rates will be applied to October 2011 water usage and will be reflected on statements distributed during the November 2011 billing cycle. The chart below illustrates a detailed overview of the new water rate schedule for FY 2011-12. Wastewater rates remain the same. With the exception of the minimum charge, all rates are applied per 1,000 gallons of usage.

For Water and Wastewater Information

Water rate and wastewater charges will vary based upon individual water usage. The Town encourages water conservation through education and a progressive rate schedule. For water conservation tips and a copy of the Town's conservation ordinance, please visit www.flower-mound.com. For additional information or to receive a detailed financial briefing regarding the new rate structure, call 972.539.SERV (7378) to schedule an appointment with Chuck Springer, Assistant Town Manager/Chief Financial Officer.

Residential Rates
WATER

The minimum charge for each sized meter in the Town, which amount includes 2,000 gallons of water is as follows:

 

 

Water Meter Size
(inches)

Minimum Bills
Water Usage

3/4 or 5/8   

$  27.50

1   

    46.29  

1 1/2   

    77.61

2   

  115.20

3   

  215.41

4   

  328.15

6 and larger  

  641.34

The volume charge per 1,000 gallons after the first 2,000 gallons of water usage is as follows:

 

 

 

Volumetric Rates

Per 1,000
Gallons
Water Usage

2,000 – 10,000 Gallons

$ 3.26

10,001 – 15,000 Gallons 

   3.94

15,001 – 50,000 Gallons

   4.62   

Over 50,000 Gallons 

   5.30

Town Meters

   1.21   

Fire Hydrants

   5.30   
SEWER

The minimum charge for sewer service for each sized water meter in the Town, which amount includes 2,000 gallons of water usage is as follows:

 

 

Water Meter Size
(inches)

Minimum Bills
Water Usage

All Sizes

$ 17.25

“Residential No-Average Maximum”

$ 36.17

The volume charge per 1,000 gallons after the first 2,000 gallons of water usage is as follows:

 

 

 

Volumetric Rates

Per 1,000
Gallons
Water Usage

Over 2,000 Gallons

$ 3.44

For further information about sewer averaging, click here.

 

TRASH PICKUP

Trash and Recycling Rates:

$9.39

Senior Citizens Trash and Recycling Rates:

$8.21

Additional Polycart(s):

$7.61 Trash, $2.07 Recycling

 

STORMWATER UTILITY

• < 1 Acre
• 1-5 Acres
• > 5 Acres

$ 3.95
$ 3.41
$ 2.87

 

   

 

Commercial Rates
WATER (0-2000 gallons)

The minimum charge for each sized meter in the Town, which amount includes 2,000 gallons of water is as follows:

 

 

Water Meter Size
(inches)

Minimum Bills
Water Usage

3/4 or 5/8   

$  27.50

1   

    46.29  

1 1/2   

    77.61

2   

  115.20

3   

  215.41

4   

  328.15

6 and larger  

  641.34

The volume charge per 1,000 gallons after the first 2,000 gallons of water usage is as follows:

 

 

 

Volumetric Rates

Per 1,000
Gallons
Water Usage

2,000 – 10,000 Gallons

$ 3.26

10,001 – 15,000 Gallons 

   3.94

15,001 – 50,000 Gallons

   4.62   

Over 50,000 Gallons 

   5.30

Town Meters

   1.21   

Fire Hydrants

   5.30   
SEWER

The minimum charge for sewer service for each sized water meter in the Town, which amount includes 2,000 gallons of water usage is as follows:

 

 

Water Meter Size
(inches)

Minimum Bills
Water Usage

All Sizes

$ 17.25

“Residential No-Average Maximum”

$ 36.17

The volume charge per 1,000 gallons after the first 2,000 gallons of water usage is as follows:

 

 

 

Volumetric Rates

Per 1,000
Gallons
Water Usage

Over 2,000 Gallons

$ 3.44

 

 

STORMWATER UTILITY

 

Building Size

<25,000 SQ FT

$29.37

25,000-50,000 SQ FT

$40.05

>50,000 SQ FT

$50.73

 

Qualifying Detention Facilities – 17% Credit

<25,000 SQ FT

$24.38

25,000-50,000 SQ FT

$33.24

>50,000 SQ FT

$42.11

 

 

 

Fire Hydrant Meter Rates
WATER (0-2000 gallons)

Water Meter Size
3”
2,000+ gallons

Minimum Bills
$215.41
$ 5.30 per thousand gallons

 

Municipal Rates
WATER (0-2000 gallons)

 

 

Water Meter Size
(inches)

Minimum Bills
Water Usage

3/4 or 5/8   

$  27.50

1   

    46.29  

1 1/2   

    77.61

2   

  115.20

3   

  215.41

4   

  328.15

6 and larger  

  641.34


2,000+ gallons $ 1.21 per thousand gallons
SEWER

• All Sizes

• Over 2,000 Gallons

$17.25

$3.44

 

Water Quality Report - Download the Water Quality Report

Our goal is to meet the water usage needs of our customers by providing the highest quality of water available. Last year we provided over 5.01 billion gallons of drinking water to Flower Mound residents and businesses without any treatment, monitoring, or reporting violations. The water Flower Mound purchases from its suppliers is among the best in Texas, and meets or exceeds federal (EPA) and state (TCEQ) water standards. The annual water quality report provides residents with information about the town's drinking water, including important information about where your water comes from, test results, and health advisories. There is also information concerning public participation and several helpful telephone numbers.

Water Conservation Ordinance - Download the Water Conservation Ordinance
Daily Water Use, including lawn watering, garden watering, and irrigation, is prohibited between the hours of 10 a.m. and 6 p.m. from April 1 to Oct. 31.

 

STAGE 1 - WATER AWARENESS

Triggering Criteria

The goal of Flower Mound's water use ordinance is to achieve a voluntary one percent reduction in total gallons utilized per capita, per day (GPCD) and insure Flower Mound has an adequate water supply and pressure during periods of reduced rainfall.

Water Awareness may be triggered by any one of the following:

  1. Either wholesale water supplier(s) implement restrictive measures that require customers to implement similar restrictions for reasons such as conserving  reservoir levels, maintaining system pressures, water treatment capacity, or other such items requiring cooperation; or
  2. Total water consumption reaches 75% of the Town’s water distribution system pumping capacity.

Actions Available
Specific actions taken during any drought situation will be determined by the Flower Mound Town Manager. The Town Manager may also take other actions not listed, if deemed necessary.  Following is a menu of possible actions.

All Water Customers
  1. All users shall refrain from lawn and garden watering or irrigation between the hours of 10:00 a.m. to 6:00 p.m.
  2. Encourage the reduction of water use through a voluntary day-of-week watering schedule. Irrigation of landscaped areas with hose-end sprinklers or automatic irrigation systems shall be limited to

    Last Digit of Address

    Allowed Watering Days

    Even Numbers (0, 2, 4, 6, 8)

    Sundays, Tuesdays, Thursdays

    Odd Numbers (1, 3, 5, 7, 9)

    Saturdays, Mondays, Wednesdays
    Apartments, office building complexes, or other property containing multiple addresses shall be identified by the lowest address number.  Irrigation of landscaped areas is permitted at anytime if it is by means of a hand-held hose, faucet filled bucket, or drip irrigation.
  3. Encourage reduction in the frequency of watering new and first year landscaping and foundations.
  4. Encourage only initial filling of ornamental fountains or ponds.
  5. Encourage reduction in the frequency of washing and rinsing vehicles and recommend the use of bucket/container, hand-held hose with positive shut-off valve or commercial car wash.
  6. Encourage reduction in the frequency of draining and refilling of swimming pools.
  7. Encourage reduction in recreational water use including the use of faucets, hoses, or hydrants which use water in such a manner as to allow run-off or other waste.
City Government
  1. Initiate a public education campaign teaching and encouraging reduced water use practices for both Town water and water from private wells.
  2. Notices will be published in local papers, will appear on local cable channel and posted on the Town’s web page informing the public of the trigger condition(s) prompting the measure and requesting that water users voluntarily reduce water consumption.
  3. Increase public awareness through the distribution of conservation pamphlets, including water conservation tips on utility billings, and including notices and suggestions in newsletters.
  4. Weekly status updates on the condition(s) causing activation of the management measure will be displayed on the local cable television channel and appear on the Town’s website.
  5. Waste of water shall be prohibited by eliminating such actions that allow excessive amounts of water to escape from irrigated areas as runoff into gutters, ditches, streets, and other surface drains; failing to promptly repair a controllable leak; and, other obvious wasteful uses and conditions.
  6. Intensify normal leak detection and repair activities on waterlines.
  7. Encourage reduction of water use in Town-owned ornamental fountains or ponds.
  8. Encourage reduction in water use for landscaping for parks and athletic fields.
Commercial Customers
  1. Commercial users, Home Owners Associations, and other non-residential irrigation system owners will be contacted and asked to reduce water use by inspecting their systems. Corrective measures would limit over watering to prevent runoff, repairing broken or damaged sprinkler heads, and repair of any leaks that may be identified.
  2. Identify and encourage voluntary reduction measures by high-volume water users through water audits.
  3. Encourage reduction in water use for commercial landscaping, open space, parks and golf courses.
  4. Encourage reduction in water use for landscape nursery stock.
Water Conservation - Download and print the water conservation flyer
Indoor Conservation Tips…

• Run your washing machine and dishwasher only when they are full and you could save 300–800 gallons-a-month.
• If your shower can fill a one-gallon bucket in less than 20 seconds, then replace with a water-efficient showerhead.
• Take shorter showers. Save 5–10 gallons for every minute you cut back.
• If a shower is not available, reduce the water used in the bathtub by two inches.
• Grab a wrench and fix that leaky faucet. It’s simple, inexpensive, and can save 140 gallons-a-week.
• Turn off the water while you brush your teeth and save four gallons-a-minute. That’s 200 gallons-a-week for a family of four.
• Install faucet aerators to reduce water consumption.
• Insulate all hot water pipes to reduce the delays and wasted water experienced while waiting for the water to “run hot.”
• Listen for dripping faucets and toilets that flush themselves. Fixing a leak can save 500 gallons each month.
• If you have a fish tank, use the old water after you clean the tank to water your plants. It’s rich in nitrogen and phosphorous that plants love.

Outdoor Conservation Tips…

• Check your water meter and bill to track your water usage.
• Use a layer of organic mulch around plants to reduce evaporation and save hundreds of gallons of water a year.
• Don’t water your lawn on windy days. After all, sidewalks and driveways don’t need water.
• Water your plants deeply but less frequently to create healthier and stronger landscapes. Frequent watering causes shallow root growth and will result in a lawn that will not tolerate the hot, dry weather that is typical for this area.
• Next time you add or replace a flower or shrub, choose a low water use plant for year-round landscape color and save up to 550 gallons each year.
• Adjust your watering schedule to the season. Water your summer lawn every third day and your winter lawn every fifth day.
• Bathe your pets outdoors in an area in need of water.
• Consider implementing organic gardening methods as an alternative to the traditional chemical herbicides and pesticides. Many garden chemicals persist in the environment for a very long time and can eventually find their way back into the lakes that supply us with our drinking water.