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Customer Relations

2121 Cross Timbers Road
Flower Mound, Texas 75028
972.874.6000


For service requests or questions, email
townhall@flower-mound.com
or call 972.539.SERV. After hours, please call 972.539.0525.

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Utilities

Water/Wastewater

The Town of Flower Mound provides water and wastewater services for its residents. Other utility services such as gas, electricity, phone and cable television are provided by external organizations. For more informaton regarding these external services, visit the External Utilities page. The water department is located in Flower Mound Town Hall at 2121 Cross Timbers Road, on the Northeast corner of the Morriss Road and Cross Timbers intersection. Standard department hours are 7:30 a.m. to 5:30 p.m., Monday through Friday.

Connecting Service - Water, Sewer, and Trash

Initiating service or changing the name on an existing account requires a completed application, a $60.00 deposit, and a $15.00 service fee. The application may be submitted in person or by fax. The deposit and the fee can either be paid at the time of application or can be billed to the account.

Payments

The Town of Flower Mound accepts payment by check, cash, cashier’s check, money order, Discover Card, Visa, Mastercard, and automatic bank draft. A night drop box is available 24-hours a day on the east side of Town Hall. The customer service counter inside Town Hall is open Monday through Friday 7:30 a.m. to 5:30 p.m. In the event of inclement weather, the Utility Billing Division and Payment Counter may open later or close early. Please call 972.874.6010 to verify working hours.

Residential Rates
WATER (3/4” meter)

• 0-2,000 gallons
• 2,001-10,000 gallons
• 10,001-15,000 gallons
• 15,001-50,000 gallons
• 50,001+ gallons

$19.50 (1” meter $32.82)
$ 2.19 per thousand gallons
$ 2.74 per thousand gallons
$ 3.28 per thousand gallons
$ 3.83 per thousand gallons
SEWER

• 0-2,000 gallons
• 2,000+ gallons

$ 15.00
$ 2.39 per thousand gallons

* Residential sewer service is based on water consumption during the months of December, January, and February. If no average has been determined, the customer will be charged based on the rates above, not to exceed $28.15 per month, until the average water usage is determined. Customers that install landscaping during or immediately prior to the sewer averaging months are charged a maximum of 7500 gallons per month.

TRASH PICKUP

• Rates: 95 gal. $10.49 + .76 tax = $11.25 per month
• Senior Citizens: $9.41 + .68 tax =$10.09 per month
• 68 gal. $10.10 + .73 tax = $10.83 per month
• Senior Citizens: $9.02 + .65 tax = $9.67 per month
• Extra containers = $7.30 + .53 tax = $7.83 per month.

STORMWATER UTILITY

• < 1 Acre
• 1-5 Acres
• > 5 Acres

$ 3.65
$ 3.15
$ 2.65

 

Commercial Rates
WATER (0-2000 gallons)

Water Meter Size
3/4” or 5/8”
1”
11/2”
2”
3”
4”
6”

Minimum Bills
$ 19.50
$ 32.82
$ 55.03
$ 81.68
$152.75
$232.69
$454.77


2,000-10,000 gallons
10,001-15,000 gallons
15,001-50,000 gallons
50,001+ gallons

$ 2.19 per thousand gallons
$ 2.74 per thousand gallons
$ 3.28 per thousand gallons
$ 3.83 per thousand gallons
SEWER

• 0-2,000 gallons
• 2,000+ gallons

$ 15.00
$ 2.39 per thousand gallons

STORMWATER UTILITY

• 1-25,000 sq. ft
• 25,000-50,000 sq. ft
• > 50,000 sq. ft.

$27.50
$37.50
$47.50

 

Fire Hydrant Meter Rates
WATER (0-2000 gallons)

Water Meter Size
3”
2,000+ gallons

Minimum Bills
$152.75
$ 3.83 per thousand gallons

 

Municipal Rates
WATER (0-2000 gallons)

Water Meter Size
3/4” or 5/8”
1”
11/2”
2”
3”
4”
6”

Minimum Bills
$ 19.50
$ 32.82
$ 55.03
$ 81.68
$152.75
$232.69
$454.77


2,000+ gallons $ .81 per thousand gallons
SEWER

• 0-2,000 gallons
• 2,000+ gallons

$ 15.00
$ 2.39 per thousand gallons

 

Water Quality Report - Download the Water Quality Report

Our goal is to meet the water usage needs of our customers by providing the highest quality of water available. Last year we provided over 5.01 billion gallons of drinking water to Flower Mound residents and businesses without any treatment, monitoring, or reporting violations. The water Flower Mound purchases from its suppliers is among the best in Texas, and meets or exceeds federal (EPA) and state (TCEQ) water standards. The annual water quality report provides residents with information about the town's drinking water, including important information about where your water comes from, test results, and health advisories. There is also information concerning public participation and several helpful telephone numbers.

Water Conservation Ordinance - Download the Water Conservation Ordinance
Daily Water Use, including lawn watering, garden watering, and irrigation, is prohibited between the hours of 10 a.m. and 6 p.m. from April 1 to Oct. 31.

 

Triggering Criteria

The goal of Flower Mound's water use ordinance is to achieve a voluntary one percent reduction in total gallons utilized per capita, per day (GPCD) and insure Flower Mound has an adequate water supply and pressure during periods of reduced rainfall.

Water Awareness may be triggered by any one of the following:

  1. Either wholesale water supplier(s) implement restrictive measures that require customers to implement similar restrictions for reasons such as conserving  reservoir levels, maintaining system pressures, water treatment capacity, or other such items requiring cooperation; or
  2. Total water consumption reaches 75% of the Town’s water distribution system pumping capacity.

Actions Available
Specific actions taken during any drought situation will be determined by the Flower Mound Town Manager. The Town Manager may also take other actions not listed, if deemed necessary.  Following is a menu of possible actions.

All Water Customers
  1. All users shall refrain from lawn and garden watering or irrigation between the hours of 10:00 a.m. to 6:00 p.m.
  2. Encourage the reduction of water use through a voluntary day-of-week watering schedule. Irrigation of landscaped areas with hose-end sprinklers or automatic irrigation systems shall be limited to

    Last Digit of Address

    Allowed Watering Days

    Even Numbers (0, 2, 4, 6, 8)

    Sundays, Tuesdays, Thursdays

    Odd Numbers (1, 3, 5, 7, 9)

    Saturdays, Mondays, Wednesdays
    Apartments, office building complexes, or other property containing multiple addresses shall be identified by the lowest address number.  Irrigation of landscaped areas is permitted at anytime if it is by means of a hand-held hose, faucet filled bucket, or drip irrigation.
  3. Encourage reduction in the frequency of watering new and first year landscaping and foundations.
  4. Encourage only initial filling of ornamental fountains or ponds.
  5. Encourage reduction in the frequency of washing and rinsing vehicles and recommend the use of bucket/container, hand-held hose with positive shut-off valve or commercial car wash.
  6. Encourage reduction in the frequency of draining and refilling of swimming pools.
  7. Encourage reduction in recreational water use including the use of faucets, hoses, or hydrants which use water in such a manner as to allow run-off or other waste.
City Government
  1. Initiate a public education campaign teaching and encouraging reduced water use practices for both Town water and water from private wells.
  2. Notices will be published in local papers, will appear on local cable channel and posted on the Town’s web page informing the public of the trigger condition(s) prompting the measure and requesting that water users voluntarily reduce water consumption.
  3. Increase public awareness through the distribution of conservation pamphlets, including water conservation tips on utility billings, and including notices and suggestions in newsletters.
  4. Weekly status updates on the condition(s) causing activation of the management measure will be displayed on the local cable television channel and appear on the Town’s website.
  5. Waste of water shall be prohibited by eliminating such actions that allow excessive amounts of water to escape from irrigated areas as runoff into gutters, ditches, streets, and other surface drains; failing to promptly repair a controllable leak; and, other obvious wasteful uses and conditions.
  6. Intensify normal leak detection and repair activities on waterlines.
  7. Encourage reduction of water use in Town-owned ornamental fountains or ponds.
  8. Encourage reduction in water use for landscaping for parks and athletic fields.
Commercial Customers
  1. Commercial users, Home Owners Associations, and other non-residential irrigation system owners will be contacted and asked to reduce water use by inspecting their systems. Corrective measures would limit over watering to prevent runoff, repairing broken or damaged sprinkler heads, and repair of any leaks that may be identified.
  2. Identify and encourage voluntary reduction measures by high-volume water users through water audits.
  3. Encourage reduction in water use for commercial landscaping, open space, parks and golf courses.
  4. Encourage reduction in water use for landscape nursery stock.
Water Conservation - Download and print the water conservation flyer
Indoor Conservation Tips…

• Run your washing machine and dishwasher only when they are full and you could save 300–800 gallons-a-month.
• If your shower can fill a one-gallon bucket in less than 20 seconds, then replace with a water-efficient showerhead.
• Take shorter showers. Save 5–10 gallons for every minute you cut back.
• If a shower is not available, reduce the water used in the bathtub by two inches.
• Grab a wrench and fix that leaky faucet. It’s simple, inexpensive, and can save 140 gallons-a-week.
• Turn off the water while you brush your teeth and save four gallons-a-minute. That’s 200 gallons-a-week for a family of four.
• Install faucet aerators to reduce water consumption.
• Insulate all hot water pipes to reduce the delays and wasted water experienced while waiting for the water to “run hot.”
• Listen for dripping faucets and toilets that flush themselves. Fixing a leak can save 500 gallons each month.
• If you have a fish tank, use the old water after you clean the tank to water your plants. It’s rich in nitrogen and phosphorous that plants love.

Outdoor Conservation Tips…

• Check your water meter and bill to track your water usage.
• Use a layer of organic mulch around plants to reduce evaporation and save hundreds of gallons of water a year.
• Don’t water your lawn on windy days. After all, sidewalks and driveways don’t need water.
• Water your plants deeply but less frequently to create healthier and stronger landscapes. Frequent watering causes shallow root growth and will result in a lawn that will not tolerate the hot, dry weather that is typical for this area.
• Next time you add or replace a flower or shrub, choose a low water use plant for year-round landscape color and save up to 550 gallons each year.
• Adjust your watering schedule to the season. Water your summer lawn every third day and your winter lawn every fifth day.
• Bathe your pets outdoors in an area in need of water.
• Consider implementing organic gardening methods as an alternative to the traditional chemical herbicides and pesticides. Many garden chemicals persist in the environment for a very long time and can eventually find their way back into the lakes that supply us with our drinking water.