Town of Flower Mound, Texas

Utility Billing

Trash, Recycling, Water and Wastewater

Duplicate Utility Bill Printing Cycle

Due to a duplicate printing cycle, Town of Flower Mound utility customers with accounts displaying a due date of February 10 may receive an additional utility bill in January. Please disregard the second statement as it is only a copy and will not affect the total amount due. Accounts with established automatic drafts will only be drafted one time for this billing period. We apologize for any inconvenience this may create, and thank you for your patience as this printing issue is resolved. Please call 972.874.6010 for more information or to verify your account status and balance.

Posted January 25, 2010

Mission Statement

The mission statement of the Flower Mound Utility Billing Division is to ensure accuracy and efficiency in the collection and assessment of user charges, maintain professional and responsive service, answer inquiries from customers and provide accurate and timely billings through progressive and innovative systems, while ensuring a positive attitude toward Town Hall by newcomers, visitors and residents through a pleasant first experience whether it be by phone or in person.

Connecting Service - Water, Sewer, and Trash

Initiating service or changing the name on an existing account requires a completed application, a $60.00 deposit, and a $15.00 service fee. The application may be submitted in person or by fax. The deposit and the fee can either be paid at the time of application or can be billed to the account.

Payments

The Town of Flower Mound accepts payment by check, cash, cashier’s check, money order, Visa, Mastercard, and automatic bank draft. A night drop box is available 24-hours a day on the east side of Town Hall. The customer service counter inside Town Hall is open Monday through Friday 7:30 a.m. to 5:30 p.m. In the event of inclement weather, the Utility Billing Division and Payment Counter may open later or close early. Please call 972.874.6010 to verify working hours.

Contacts

972.874.6010
Fax: 972.874.6491

Utility Billing

2121 Cross Timbers Road
Flower Mound, Texas 75028

utilitybilling@flower-mound.com