Town of Flower Mound, Texas

Utility Billing

Trash, Recycling, Water and Wastewater

Mission Statement

The mission statement of the Flower Mound Utility Billing Division is to ensure accuracy and efficiency in the collection and assessment of user charges, maintain professional and responsive service, answer inquiries from customers and provide accurate and timely billings through progressive and innovative systems, while ensuring a positive attitude toward Town Hall by newcomers, visitors and residents through a pleasant first experience whether it be by phone or in person.

Connecting Service - Water, Sewer, and Trash

Initiating service or changing the name on an existing account requires a completed application, a $60.00 deposit, and a $15.00 service fee. The application may be submitted in person or by fax. The deposit and the fee can either be paid at the time of application or can be billed to the account.

Payments

The Town of Flower Mound accepts payment by check, cash, cashier’s check, money order, Visa, Mastercard, and automatic bank draft. A night drop box is available 24-hours a day on the east side of Town Hall. The customer service counter inside Town Hall is open Monday through Friday 7:30 a.m. to 5:30 p.m. In the event of inclement weather, the Utility Billing Division and Payment Counter may open later or close early. Please call 972.874.6010 to verify working hours.

Contacts

972.874.6010
Fax: 972.874.6491

Utility Billing

2121 Cross Timbers Road
Flower Mound, Texas 75028

utilitybilling@flower-mound.com