Q: What forms of payment do you accept?
A: Cash, Checks (made out to the Town of Flower Mound), Visa, and MasterCard. 

Q: Is my $30 down payment applied to my session fee or is this an additional fee?
A: All down payments are applied towards the session you are registering for. (i.e. Explorer Camp is $160/session for CAC Members. After $30 down payment is paid, $130 will be due the Monday prior to the session start date). If you are registering for all 11 sessions, your down payment will be $330 ($30 x 11 sessions) due at time of registration.

Q: If my child is not a Member of the CAC at time of registration, may I receive a prorated refund at a later date if they do become a member?
A: No. No refunds will be granted to individuals who become a Member of the CAC after they have registered. To receive the CAC Member rate, the camper must be a Member at the time of registration AND for each month they are registering for camp.

Q: What is your refund policy? 
A: Refunds, credits, or transfers to another class or camp will be granted, other than as set forth herein, when requested at least five (5) business days prior to the start date of the class or camp, less the $30 down payment. Refunds requested less than (5) business days prior to the start of camp, or after the camp has started, will not be granted. Failure to attend a registered camp will be considered a forfeiture of materials supplied and all fees paid. The Parks and Recreation Division reserves the right to cancel, combine or divide classes, to change times, dates, class locations, or instructor assignments, and to make other revisions in these offerings. In the event the Parks and Recreation Division cancels a camp, a full refund or credit will be issued, including the down payment. 

Q: May my child sign up for just one week or do I have to sign up for the full 11 weeks?
A: You are more than welcome to sign up for as many weeks as needed.  

Q: If my child is only attending one day out of the entire week, do I still need to pay for the entire week? 
A: Yes, we require a full payment of each week in order to register your child into camp.
Q: If I register my child for all 11 weeks is there a discount?
A: No discounts are offered for any reason.

Q: If my child is placed on the waitlist, when will I know if he or she is accepted? 
A: The Tuesday prior to the camp week you are waitlisted for, staff will contact participants to notify them if they are being added to camp. If you do not receive a phone call or email, you were not added.

Q: I lost my Parent Handbook. How do I get a new one?
A: Download a new one 
here or contact the Community Activity Center Front Desk at 972.874.7275 (PARK) or the Programs Coordinator at 972.874.6281. 

Q: Why do you require each child to have a copy of current shot records?
A: It is in accordance with the 
Standards of Care that we must meet according to state requirements.

Q: Why do you now require a current copy of insurance cards?
A: It is in accordance with the 
Standards of Care that we must meet according to state requirements.

Q: What certifications or qualifications do you require for your staff?
A: We require our staff to be at least 17 years of age, have past experience in summer camp, day care, church camp, public recreation, and/or outdoor activities and be certified in CPR, AED, and First Aid. A complete list of qualifications is available in our 
Standards of Care (see page 7).

Q: Do you offer a camp schedule for each day or week?
A: You will receive a camp schedule each week. The schedules will be posted by the Thursday prior to the week of camp on the CAC website.

Q: Where is the location of the CAC Camps?
A: All camps are housed in the CAC. Explorer Camp is located in the CAC Elm and Post Oak Rooms, and Adventure Camp begins and ends each day in the Chill Zone.

Q: What is a typical day for Explorer Camp?
A: Campers will follow a schedule of activities and games throughout the day, in addition to lunch and snack time. Activities include: 
 - Art and Crafts
 - Classroom Games
 - Games at Fort Wildflower Park or in the Gymnasium
 - Guest Speaker Appearances
 - Field Trips (once a week)
 - Swimming (twice a week)
 - Watching Movies

Q: What is a typical day for Adventure Camp?
A: Campers will begin and end each day in the Chill Zone at the CAC. Campers will venture out in the Metroplex for a daily field trip (see weekly schedule). A snack for campers will be provided each afternoon.

Q: What are your hours of operation for camp and do you offer before and after hours care? 
A. Explorer Camp: Organized activities occur Monday through Friday, 9:00am-4:00pm. We offer an early drop-off time starting at 7:00am and late pick-up time ending no later than 6:00pm for no additional fee. 

Adventure Camp: Field trips occur Monday thru Friday, 10:00am-4:00pm. We offer an early drop-off time starting at 7:00am and late pick-up time ending no later than 6:00pm for no additional fee.

Q. What if I’m unable to pick up my child(red) by 6:00pm?
A. Parents are responsible for picking up their camper on time.  After 6:00pm our late fee policy is as follows:

$10: 1 TO 14 MINUTES LATE                      
$20: 15 TO 29 MINUTES LATE
$50: 30 TO 59 MINUTES LATE

Your camper will not be permitted to attend any future camp sessions until all fees are paid.  

Q: Do you provide breakfast, lunch and/or snacks?
A: We provide an afternoon snack each day for all campers. We ask that your child bring a sack lunch each day or take advantage of our Meal Program, offering Breakfast ($3/day) and/or Lunch ($6/day). Lunch is not available for those in Adventure Camp.

Q: What does my child need to bring to camp?
A: They are more than welcome to bring a water bottle, snacks, and sunscreen/hat. On scheduled swim days, please pack a swimsuit, towel, full change of clothes, a bag to hold the wet items, and sunscreen. For Explorer Camp, please have your child wear his/her provided camp T-shirt on Field Trip days.

Q: How many field trips are scheduled for the Summer Camp?
A: For
Explorer Camp, field trips are scheduled once per week, typically on Wednesdays. The Adventure Camp goes on a field trip every day.

Q: What form or transportation does your camp use for field trips?
A: Depending on the location and the number of kids, we will use either Durham Transportation buses or Town of Flower Mound Parks and Recreation vehicles (15 passenger vans).

Q: May I accompany my child on the field trips?
A: Explorer Camp: Absolutely, parents/guardians are welcome on any trip. Please be aware that you will need to provide your own transportation and pay for any associated costs. In addition, we ask that if your child leaves the CAC with us, they return with us to the CAC. If you must remove your child during the field trip, please notify the Camp Director at the beginning of the day.

Adventure Camp: Unfortunately, we cannot accommodate parents/guardians on field trips with Adventure Camp.

Q: Are parents allowed to sit in on Camp?
A: No, parents are not allowed to sit in on camp with the exception of field trips for Explorer Camp.

Q: What is the age range for Summer Camp?
A: Explorer Camp: designated for children entering 1st to 5th grade.

Adventure Camp: designed for children entering 6th to 9th grade.

Q: Why do I need to walk my camper into the Community Activity Center?
A: For safety reasons, we ask that a parent or guardian walk his or her camper into the appropriate room. We require an approved adult’s signature when the child is dropped off and picked up. If your child is being picked up by a person other than a parent or guardian, they will have to provide us with a valid driver’s license to prove they are authorized to pick up your child from camp (as noted on the Pick-up Authorization Form).

Q: What is the ratio of campers to counselors?
A: The CAC adheres to a 1 to 12 ratio at camp for all camps.

Q: How are medications handled?
A: Please make sure you supply your Camp Director with both the Medication Form and any medications, whether it is over the counter or prescription. Once you have turned the form into the staff, we will see to it that your camper is taken care of and receives their medication for that day. The medications will be stored in a secure location to avoid any children coming into contact with any of the medications.


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