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What if I am on vacation and my pet is found by Animal Services?
Animal Services will hold your pet for five days, including holidays and weekends. If your pet does not have identification and its not claimed during the five day holding period, it is placed for adoption. If a pet sitter can prove they are responsible for the animal while the owner is on vacation, the animal can be released to the pet sitter. If the pet sitter cannot take temporary custody of the animal, it will remain at the shelter until the owners return home.
How will I know if my pet is picked up by Animal Services?
If the Animal Services Officer knows where the animal lives, a notice will be placed on the door advising that the animal was running loose and therefore must be impounded. If the animal running loose has identification tags on, Animal Services will call the tag number and attempt to notify the owner that the animal has been impounded. If you have lost a pet without identification tags on, you should report the lost animal to Animals Services.
How do I retrieve my animal if it has been picked up and what is the cost?
Animals can be picked up at the Adoption Center Monday thru Friday from 9 a.m. to 5 p.m. and 10 a.m. to 3 p.m. on Saturday.
*Sunday pick up will now be available by apointment between 12 p.m. and 2 p.m.*
Owners claiming the animal must be at least 18 years old, and will need a valid ID or driver's license and a copy of the animal's rabies vaccination certificate to claim the animal. The first animal impoundment within a 12-month period is $25. An additional fee is added for each night the animal is housed at the center. For each additional impoundment within the same 12 months the impoundment fee will increase by $10.
2121 Cross Timbers Rd.
Flower Mound, TX 75028
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