In accordance with Title II, of the Americans with Disabilities Act (ADA), the Town of Flower Mound has designated an ADA Coordinator, Assistant Town Manager/CFO Debra Wallace, to oversee and coordinate the efforts of the Town of Flower Mound to comply with title II.
Notice under the Americans with Disabilities Act
In accordance with the requirements of title II of the American with Disabilities Act of 1990 ("ADA"), the Town of Flower Mound will not discriminate against qualified individuals on the basis of disability in its services, programs, or activities.
Effective Communication: The Town of Flower Mound will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in Town of Flower Mound programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.
Modifications to Policies and Procedures: The Town of Flower Mound will make all reasonable modification to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcomed in Town of Flower Mound offices, even where pets are generally prohibited.
Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of the Town of Flower Mound, should contact the office of ADA Coordinator at (972) 874-6000 as soon as possible but no later than 48 hours before the scheduled event.
The ADA does not require the Town of Flower Mound to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.
Complaints that a program, service or activity of the Town of Flower Mound is not accessible to persons with disabilities should be directed to the ADA Coordinator at 972.874.6000.
The Town of Flower Mound will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.
Grievance Procedure under the Americans with Disabilities Act
This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the Town. The Town’s Personnel and Administrative Manual governs employment-related complaints of disability discrimination.
The Town’s Assistant Town Manager/CFO serves as the ADA Coordinator for the Town. This employee or his/her designee shall be responsible for the coordination and implementation of the Town’s policies prohibiting disability discrimination.
Any complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or tape recording of the complaint, will be made available for persons with disabilities upon request.
The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 business days after the alleged violation to:
Town of Flower Mound, ADA Coordinator
2121 Cross Timbers Road, Flower Mound, TX 75028
Within 10 business days after receipt of the complaint, the Town ADA Coordinator or his/her designee will acknowledge the receipt of grievance from the complainant and offer the opportunity to discuss the complaint and the possible resolutions. Within 20 business days of the acknowledgement, the Town ADA Coordinator or his/her designee will respond in writing, and where appropriate, in format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the Town and offer options for substantive resolution of complaint. If the response by the Town ADA Coordinator or his/her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 10 business days after receipt of the response to the Town Manager or his/her designee.
Within 10 business days after receipt of the appeal, the Town Manager or his/her designee will acknowledge receipt of the appeal from the complainant and discuss with complainant the complaint and possible resolutions. Within 10 business days after the acknowledgement, the Town Manager or his/her designee will respond in writing and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
All written complaints received by the Town ADA Coordinator or his/her designee, appeals to the Town Manager or his/her designee, and responses from these two offices will be retained by the Town for at least three years.
ADA Title II Grievance Form