Town of Flower Mound, Texas

2121 Cross Timbers Road
Flower Mound, Texas 75028
972.874.6000

For service requests or questions, email
townhall@flower-mound.com
or call 972.539.SERV. After hours, please call 972.539.0525.

Animal Services

Animal Registration

Why should I register my dog or cat with the Town of Flower Mound?

If a registered pet bites a human, Animal Services will have access to vaccination history.
Reuniting the pet with its family is easier if the pet is registered.
It is a violation of Town Ordinance not to register your pet.

What does it cost to register my pet?

There is no fee for registering a pet, but registration is mandatory.

How do I register my pet?

Bring your pet's rabies vaccination certificate to the Animal Services Department located at 3950 Justin Road, or fax the certificate to 972.874.6475. Be sure and include a note that it's for registration.

Animal Impoundment

What if I am on vacation and my pet is found by Animal Services?

Animal Services will hold your pet for five days, including holidays and weekends. If your pet does not have identification and its not claimed during the five day holding period, it is placed for adoption. If a pet sitter can prove they are responsible for the animal while the owner is on vacation, the animal can be released to the pet sitter. If the pet sitter cannot take temporary custody of the animal, it will remain at the shelter until the owners return home.

How will I know if my pet is picked up by Animal Services?

If the Animal Services Officer knows where the animal lives, a notice will be placed on the door advising that the animal was running loose and therefore must be impounded. If the animal running loose has identification tags on, Animal Services will call the tag number and attempt to notify the owner that the animal has been impounded. If you have lost a pet without identification tags on, you should report the lost animal to Animals Services.

How do I retrieve my animal if it has been picked up and what is the cost?

Animals can be picked up at the Adoption Center Monday thru Friday from 9 a.m. to 5 p.m. and 10 a.m. to 3 p.m. on Saturday. Owners claiming the animal must be at least 18 years old, and will need a valid ID or driver's license and a copy of the animal's rabies vaccination certificate to claim the animal. The first animal impoundment within a 12-month period is $25. An additional fee is added for each night the animal is housed at the center. For each additional impoundment within the same 12 months the impoundment fee will increase by $10.

Loose Animals/Barking Dogs

What should I do if I see a pet running loose in my neighborhood?

You can report the loose animal to Animal Services at 972.874.6390. If you know where the animal lives, please give the address to the officer. The officer will try to return the animal to its home.

Who do I call if I see a pet running loose after hours?

Animal Services has an officer on duty until 5 p.m. Monday - Friday. If it is after these hours and the animal seems sick or aggressive, call 972.539.0525. If the owner cannot be found and it is sick, injured, or aggressive, an Animal Services Officer will be called to pick up the animal.

What can I do about feral cats coming onto my property?

Animal Services can issue you a live humane trap to capture the cats.

What can I do about a neighbor's barking dog?

Call Animal Services with an address and an officer will speak with the owner. After hours call 972.539.0525

Do I have to leave my name when I report an animal violation?

No, complaints and reports made to Animal Services can be anonymous.

Wildlife

What can I do about wildlife digging in my yard or getting into my trash?

Animal Services can issue you a live, humane trap.

What do I do if I see an injured wild animal or see a wild animal that is acting strange?

Animal Services will attempt to capture the animal. If it is after hours, call 972.539.0525 and a Police Officer will respond. If necessary the Police Officer will request that an Animal Services Officer respond to capture the animal.

Will Animal Services respond to snakes in the yard and home?

During standard business hours, Animal Services will respond to remove or identify snakes. Animal Services will not respond to snakes in the yard after normal business hours. However, if the snake is within the living quarters of the home an officer will respond and try to remove it.

Can Animal Services do anything about rats or bees in my yard?

No, Animal Services cannot assist with rodent or insect problems in the home or yard.

Animal Adoption

How much does it cost to adopt an animal?

Adoption is free. State Law and Town Ordinance require that any adopted animal be spayed/neutered and receive a rabies vaccination.

What is the adoption process like?

Potential adopters must first complete a questionnaire. Animal Services will use that questionnaire to match you and your family with the animal that would best fit.
After a pet has been chosen, the main caretaker must sign a contract stating that you will get the animal altered and vaccinated against rabies within a given time.
Failure to alter the animal is a violation of State and Town Ordinance and punishable by a fine not less than $200 and not to exceed $500.

Ordinance Questions

What is the limit on the number of dogs/cats I can own?

If you live on a residential lot less than two acres, you can have up to four dogs and four cats.

Does Flower Mound have a leash law?

Yes, Flower Mound does have a leash law. In all parks and recreational areas including the walking trails, dogs must be on a leash no longer than six (6) feet in length. In general public areas off of the owner’s property, dogs must be on a leash no longer than sixteen (16) feet. On the owner’s premises, any animal that is not confined inside the home, or by a suitable cage, wall or fence, they must be on a leash to prevent the dog from escaping to property and so arranged that the dog will remain upon the premises when the leash is stretched to full length in any direction. Cats shall be considered at large when no located on the premises owned and controlled by its owner. Please see the city ordinances Chapter 6 for more information or feel free to call Animal Services at 972-874-6390

Am I required to report a bite from an animal?

Yes, any animal bite to a human must be reported to Animal Services, even if it is your own pet that bit you or a family member.