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Posted on: October 9, 2017

Companies Contacting Residents Regarding Service Line Warranties


The Town of Flower Mound has received word from residents that they have been contacted by companies, such as American Water Resources of Texas, that offer service line warranty programs.

These warranty programs are much like insurance: for a fee, the company will cover certain qualified repairs for the service lines. Service lines constitute only a portion of the private plumbing system and are neither owned nor maintained by the Town of Flower Mound. The homeowner is responsible for maintenance and any repair of damage or failure in the service lines. Customer responsibility for water service lines begins at the customer side of the water meter, and, for sewer service lines at the property line.

The Town of Flower Mound does not endorse any of these companies because the service line is considered private plumbing. Therefore, the Town recommends that residents, prior to considering a service line warranty program, conduct their own due diligence to learn what is and is not covered and what exceptions apply. For general questions regarding service lines or the Town’s water or sewer systems, please call 972.874.6400

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