Communications Officer

Dispatch Office


For more information on these requirements, call 972.874.3330.
  • Provides Emergency Medical Dispatch (EMD) services
  • Receives and dispatches requests for Police, Fire, and Animal Control emergency and non-emergency services

Minimum Requirements

  • High school diploma or General Equivalency Diploma (GED) required
  • Out of state hires must obtain a Texas driver’s license within 30 days of establishing residency.
  • Must have a valid state issued driver’s license
  • Must train, test, and certify as an Emergency Medical Dispatcher (EMD) per Priority Dispatch standards
  • Must work flexible hours to include all shifts; nights, weekends, and holidays, and accept on-call duty status
  • No convictions of a Class B Misdemeanor or greater under the Texas Penal Code or any comparable state or federal law, to include the Uniform Code of Military Justice
  • No convictions of a Class C misdemeanor or comparable law within the last five years (excluding traffic violations)
  • No criminal charges pending or under indictment for any criminal offense
  • No excessive marijuana use
  • No illegal drug use within the last five years; other drug use considered on case by case basis
  • Not have more than three chargeable accidents within the last three years, or any combination of chargeable accidents and moving violations which equal to four or more in the last three years
  • Not on probation for any offense
  • Six months or more of municipal Police, Fire, and 9-1-1 enhanced dispatching experience preferred
  • Telecommunications Certification, as issued by the Texas Commission on Law Enforcement (TCOLE), preferred

Hiring Process

• CritiCall and SELECT Test at DENCO 911 Testing Center.
• Interview with Background Investigator
• Background Investigation
• Polygraph Examination
• Oral Board
• Psychological Examination
• Medical Examination / Drug Screen
• The process takes approximately four to six weeks, depending on your rank on the eligibility list and factors in your background.
• You may re-apply after one year if you fail the psychological examination. Any other disqualification will result in a minimum disqualification of one year or possible permanent disqualification.